>> What anti-virus application or security suite was installed when the
>> computer got infected and was your subscription current?
> McAfee, not current, maybe half a year
Back-up any personal data (none of which should be considered 100%
trustworthy at this point) then format the HDD & do a clean install of
Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT
fix this!
HOW TO do a clean install of WinXP: See
http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in
http://support.microsoft.com/kb/978307
After the clean install, you'll have the equivalent of a "new computer" so
take care of everything on the following page before otherwise connecting
the machine to the internet or a local network (i.e., other computers) and
before using a flash drive or SDCard that isn't brand-new or hasn't been
freshly formatted:
4 steps to help protect your new computer before you go online
http://www.microsoft.com/security/pypc.aspx
Other helpful references include:
HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
(after a clean install)
http://groups.google.com/group/micro...5afa8ed33e121c
HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
clean install)
http://groups.google.com/group/micro...66ae41add7dd2b
Tip: After getting the computer fully-patched, download/install KB971029
manually:
http://support.microsoft.com/kb/971029
NB: Any Norton or McAfee free-trial that came preinstalled on the computer
when you bought it will be reinstalled (but invalid) when Windows is
reinstalled. You MUST uninstall the free-trial and download/run the
appropriate removal tool before installing any updates, Windows Service
Packs or IE upgrades and before installing your new anti-virus application
(which will require WinXP SP3 to be installed).
Norton Removal Tool
ftp://ftp.symantec.com/public/englis...moval_Tool.exe
McAfee Consumer Products Removal Tool
http://download.mcafee.com/products/...tches/MCPR.exe
Also see:
Steps To Help Prevent Spyware
http://www.microsoft.com/security/spyware/prevent.aspx
Steps to Help Prevent Computer Worms
http://www.microsoft.com/security/worms/prevent.aspx
Avoid Rogue Security Software!
http://www.microsoft.com/security/antivirus/rogue.aspx
If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
Iris Mazeppa wrote:
> On Feb 19, 12:19 pm, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
>> Are you running WinXP SP2 or SP3? ...IE6, IE7, or IE8?
> IE7.1 and WinXP SP3
>>
>> Was the computer fully-patched at Windows Update when it got infected?
>> Yes, but I am not 100% sure.
>
>> What anti-virus application or security suite was installed when the
>> computer got infected and was your subscription current?
> McAfee, not current, maybe half a year
>
> What anti-spyware
>> applications (other than Defender)?
> Proventia
>
> What third-party firewall (if any)?
> Proventia
>>
>> Has a(another) Norton or McAfee application ever been installed on the
>> computer (e.g., a free-trial version that came preinstalled when you
>> bought
>> it)?
> Yes, Norton trial , McAfee. Nothing came installed.
> Hope this helps!
> Thanks,
> Iris M.
>
>
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>> Iris Mazeppa wrote:
>>> I have internet access problems-winsock, may have been caused by
>>> malware or a virus.
>>> It clobbered the clock and most of my internet access see below.
>>
>>> Using Windows XP:
>>> 1. Cannot access internet, except with the Netscape browser. It fails
>>> for MS Internet Explorer,
>>> Mozilla Firefox, M/S Outlook (no emails from Earthlink/Comcast ISP:
>>> "Windows
>>> cannot connect to the internet using HTTP. HTTPS or FTP. this is
>>> probably
>>> caused by firewall settings", and also cannot install McAfee as it
>>> needs the internet to do the installation. Also it cannot get the
>>> updates for TurboTax 2009 as it also needs this internet connection.
>>
>>> 2. Get winsock error "attempting to validate the winsock base
>>> providers:2" etc.
>>
>>> 3. Clock is off. Adjusting it works but the setting is never saved.
>>> So every morning I reset the clock, then reboot, then the network
>>> connection icon comes up and I can use Netscape fine. Note: Still
>>> having access to the internet with the netscape browser allows me to
>>> download stuff such as fixer programs.
>>
>>> 4. Tried netsh winsock reset and the TCP/winsock utility, no solution
>>> 5. Tried to reinstall NIC, TCP, MS for Networks etc., no solution
>>
>>> There are several posts in Google groups about this error but the
>>> comments are
>>> very confusing and do not seem to cover my case very well.
>>> Can anybody help me? Do I need a new NIC although Netscape works?
Linear Mode
