I am having a problem with one user on a computer being able to connect to
the Internet. (Using Windows XP and Internet Explorer 7) Other users with
the same permissions using the same computer are able to connect.
When this user tries to connect he receives an "Internet Explorer cannot
display the webpage" message. I have tried connecting to several different
web pages with the same results. When I ran the Network Diagnostics tool the
report was the following message:
Under Network location detection
info - Connecting through work or corporate network
info - Redirecting user to support call
Under HTTP, HTTPS, FTP connectivity
info - FTP (Active): Successfully connected to ftp.microsoft.com
info - HTTPS: Successfully connected to www.microsoft.com
warn - HTTP: Error 12029 connecting to www.microsoft.com:
with the server could not be established
warn - HTTP: Error 12029 connecting to www.hotmail.com:
A connection with
the server could not be established
error - Could not make an HTTP connection
I have the same results with his profile in Safe Mode with Networking.
Same report run under different users comes up with no problems found.
This problem started after using a malware remover to remove the
Can anyone give me an idea of what to try to fix this?