[Crosspost to IE General]
Those with IE7- and/or IE8-specific questions or comments can post to and
seek support in IE General newsgroup:
On the web:
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Hyperlinks do not work in Outlook Express after you upgrade to IE7 [and/or
No-charge support for Internet Explorer 8 installation, set-up and usage
(only) is available via telephone (based on your locale) and has been
extended until 02 July 2010. Customers must be running Windows XP or Windows
Vista in a non-domain environment.
=> US & CA Residents: 1-866-234-6020
=> Other locales:
My personal recommendations include:
=> Install IE8 manually, not via Windows Update/Automatic Updates!! =>
NB WinXP users: Save the installer to your desktop, do not Run it. When
you're prepared to install IE8, double-click on the saved file.
NB Vista users: Save the installer to your desktop, do not Run it. When
you're prepared to install IE8, right-click on the saved file and select Run
=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)
and third-party Windows Themes before installing IE8.
=> Close all open applications (i.e., anything with a taskbar icon) before
installing or uninstalling IE8.
=> I would strongly recommend disabling your anti-virus application and any
anti-spyware application's "system protections" (other than Defender's)
before installing (or uninstalling) an IE upgrade. If you're running a
third-party firewall, I would recommend disabling it and then enabling the
Windows Firewall before installing (or uninstalling) an IE upgrade.
=> Create a Restore Point manually before installing IE8. [Do NOT use
System Restore to remove/uninstall IE8; instead, see
. Then use the Restore Point prior to
reinstalling IE8 per these recommendations. Norton users will need to see
NB WinXP users=> Reboot twice after installing or uninstalling IE8, then go
| Select CUSTOM and scan | Install any
Critical Security Updates offered (i.e., KB976325). If a Root Certificates
update is listed in the Optional Updates category, install it to take full
advantage of IE's enhanced security.
NB Vista users=> Reboot twice after installing or uninstalling IE8, then
check-in at Windows Update and install any critical security updates
=> For best chance of success with IE8, make certain that your anti-virus
application version, any anti-spyware applications (other than Defender),
and your third-party firewall (if any) are supported in IE8 before you
decide install it.
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
> I currently am running IE 6 however there are a number of sites that I go
> frequently that just don't function properly. I would like to upgrade to
> 8 but I had such problems with IE 7, especially regarding Outlook Express
> that I'm concerned about installing IE 8. I've also read about problems
> with IE 8 as well. Is there any justification for my concern?