1. Start Internet Explorer without add-ons by right-clicking the IE icon on
the desktop. Choose Start without add-ons.
from Start> Programs> Accessories> System tools> Internet Explorer (no
If the problem goes away, you have an incompatible browser add-on installed.
For troubleshooting information see:
IEBlog Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
2. See if a third-party program is causing the problem. A likely candidate
would be a download manager, firewall or security suite.
Regarding Download managers: Is Download Accelerator Plus / SpeedBit Video
331769- How to perform a clean boot procedure (XP & Vista)
929135- How to troubleshoot a problem by performing a clean boot in Windows
Vista or in Windows 7: http://support.microsoft.com/default.aspx/kb/929135
Hope this helps,
[MS MVP- IE]
"marco" <email@example.com> wrote in message
> Hi can someone please help?
> My friend cant download files using IE8 and she doesn't have any other
> browser installed.
> Does anyone have any suggestions to resolve this issue?
> Thanks for your help.