IE 8 shuts down because of a "problem". And suggested fixes do not work

IE 8
Vista SP2

I've had it! I keep getting the "Explorer has encountered a problem and has
shut down" message. I've tried the suggested fixes, like disabling all
add-ons and resetting IE to default settings. Doesn't help.

What more can I do?

Many thanks.

Ken Isaacson
SILENT COUNSEL, a legal thriller
www.KenIsaacson.com

Does the message say Windows Explorer or Internet Explorer?
---
Leonard Grey
Errare humanum est

Ken Isaacson wrote:
> IE 8
> Vista SP2
>
> I've had it! I keep getting the "Explorer has encountered a problem and
> has shut down" message. I've tried the suggested fixes, like disabling
> all add-ons and resetting IE to default settings. Doesn't help.
>
> What more can I do?
>
> Many thanks.
>
> Ken Isaacson
> SILENT COUNSEL, a legal thriller
> www.KenIsaacson.com

Sorry I wasn't more clear. It says Internet Explorer.

Thanks.

Ken

"Leonard Grey" <l.grey@invalid.invalid> wrote in message
news:eSLRGY5nKHA.5552@TK2MSFTNGP05.phx.gbl...
> Does the message say Windows Explorer or Internet Explorer?
> ---
> Leonard Grey
> Errare humanum est
>
> Ken Isaacson wrote:
>> IE 8
>> Vista SP2
>>
>> I've had it! I keep getting the "Explorer has encountered a problem and
>> has shut down" message. I've tried the suggested fixes, like disabling
>> all add-ons and resetting IE to default settings. Doesn't help.
>>
>> What more can I do?
>>
>> Many thanks.
>>
>> Ken Isaacson
>> SILENT COUNSEL, a legal thriller
>> www.KenIsaacson.com

The three most likely causes for that message are:

1. Incompatible browser add-ons.
2. Configuration errors.
3. Malware.

I would say, conservatively, that one or more of the above is behind
99.5% of all appearances of the message.
---
Leonard Grey
Errare humanum est

Ken Isaacson wrote:
> Sorry I wasn't more clear. It says Internet Explorer.
>
> Thanks.
>
> Ken
>
> "Leonard Grey" <l.grey@invalid.invalid> wrote in message
> news:eSLRGY5nKHA.5552@TK2MSFTNGP05.phx.gbl...
>> Does the message say Windows Explorer or Internet Explorer?
>> ---
>> Leonard Grey
>> Errare humanum est
>>
>> Ken Isaacson wrote:
>>> IE 8
>>> Vista SP2
>>>
>>> I've had it! I keep getting the "Explorer has encountered a problem
>>> and has shut down" message. I've tried the suggested fixes, like
>>> disabling all add-ons and resetting IE to default settings. Doesn't
>>> help.
>>>
>>> What more can I do?
>>>
>>> Many thanks.
>>>
>>> Ken Isaacson
>>> SILENT COUNSEL, a legal thriller
>>> www.KenIsaacson.com
>

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when you installed IE8 and/or SP2?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?

Ken Isaacson wrote:
> IE 8
> Vista SP2
>
> I've had it! I keep getting the "Explorer has encountered a problem and
> has
> shut down" message. I've tried the suggested fixes, like disabling all
> add-ons and resetting IE to default settings. Doesn't help.
>
> What more can I do?
>
> Many thanks.
>
> Ken Isaacson
> SILENT COUNSEL, a legal thriller
> www.KenIsaacson.com

> What anti-virus application or security suite is installed and is your
> subscription current?

--- McAfee Security Center, and it is current

> What anti-spyware applications (other than Defender)?

-- None, other than whatever's included in McAfee (if any?)

> What third-party firewall (if any)?

-- See above

> Were any of these applications running in the background when you
> installed IE8 and/or SP2?

-- Oh jeez. I can't remember back that far!

> Has a(another) Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you
> bought it)?

-- None except for McAfee referred to above.

I await your response!

Thanks.

Ken



"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:uboYCp7nKHA.1544@TK2MSFTNGP06.phx.gbl...
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than
> Defender)? What third-party firewall (if any)? Were any of these
> applications running in the background when you installed IE8 and/or SP2?
>
> Has a(another) Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you
> bought it)?
>
> Ken Isaacson wrote:
>> IE 8
>> Vista SP2
>>
>> I've had it! I keep getting the "Explorer has encountered a problem and
>> has
>> shut down" message. I've tried the suggested fixes, like disabling all
>> add-ons and resetting IE to default settings. Doesn't help.
>>
>> What more can I do?
>>
>> Many thanks.
>>
>> Ken Isaacson
>> SILENT COUNSEL, a legal thriller
>> www.KenIsaacson.com
>

Try this three-step fix from McAfee:
http://service.mcafee.com/FAQDocument.aspx?id=TS100507

Ken Isaacson wrote:
>> What anti-virus application or security suite is installed and is your
>> subscription current?
>
> --- McAfee Security Center, and it is current
>
>> What anti-spyware applications (other than Defender)?
>
> -- None, other than whatever's included in McAfee (if any?)
>
>> What third-party firewall (if any)?
>
> -- See above
>
>> Were any of these applications running in the background when you
>> installed IE8 and/or SP2?
>
> -- Oh jeez. I can't remember back that far!
>
>> Has a(another) Norton or McAfee application ever been installed on the
>> computer (e.g., a free-trial version that came preinstalled when you
>> bought it)?
>
> -- None except for McAfee referred to above.
>
> I await your response!
>
> Thanks.
>
> Ken
>
>
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:uboYCp7nKHA.1544@TK2MSFTNGP06.phx.gbl...
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)? Were any of these
>> applications running in the background when you installed IE8 and/or SP2?
>>
>> Has a(another) Norton or McAfee application ever been installed on the
>> computer (e.g., a free-trial version that came preinstalled when you
>> bought it)?
>>
>> Ken Isaacson wrote:
>>> IE 8
>>> Vista SP2
>>>
>>> I've had it! I keep getting the "Explorer has encountered a problem and
>>> has
>>> shut down" message. I've tried the suggested fixes, like disabling all
>>> add-ons and resetting IE to default settings. Doesn't help.
>>>
>>> What more can I do?
>>>
>>> Many thanks.
>>>
>>> Ken Isaacson
>>> SILENT COUNSEL, a legal thriller
>>> www.KenIsaacson.com

Have done the uninstall and reinstall of McAfee Security Center, and am now
awaiting to see if the InetExplorer errors recur. I'm starting with all
add-ons disabled in IE, and will proceed from there.

Thanks for your help. Will advise.

Ken Isaacson
SILENT COUNSEL, a legal thriller
www.KenIsaacson.com

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:%23VoMal%23nKHA.4628@TK2MSFTNGP06.phx.gbl...
> Try this three-step fix from McAfee:
> http://service.mcafee.com/FAQDocument.aspx?id=TS100507
>
> Ken Isaacson wrote:
>>> What anti-virus application or security suite is installed and is your
>>> subscription current?
>>
>> --- McAfee Security Center, and it is current
>>
>>> What anti-spyware applications (other than Defender)?
>>
>> -- None, other than whatever's included in McAfee (if any?)
>>
>>> What third-party firewall (if any)?
>>
>> -- See above
>>
>>> Were any of these applications running in the background when you
>>> installed IE8 and/or SP2?
>>
>> -- Oh jeez. I can't remember back that far!
>>
>>> Has a(another) Norton or McAfee application ever been installed on the
>>> computer (e.g., a free-trial version that came preinstalled when you
>>> bought it)?
>>
>> -- None except for McAfee referred to above.
>>
>> I await your response!
>>
>> Thanks.
>>
>> Ken
>>
>>
>>
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>> news:uboYCp7nKHA.1544@TK2MSFTNGP06.phx.gbl...
>>> What anti-virus application or security suite is installed and is your
>>> subscription current? What anti-spyware applications (other than
>>> Defender)? What third-party firewall (if any)? Were any of these
>>> applications running in the background when you installed IE8 and/or
>>> SP2?
>>>
>>> Has a(another) Norton or McAfee application ever been installed on the
>>> computer (e.g., a free-trial version that came preinstalled when you
>>> bought it)?
>>>
>>> Ken Isaacson wrote:
>>>> IE 8
>>>> Vista SP2
>>>>
>>>> I've had it! I keep getting the "Explorer has encountered a problem and
>>>> has
>>>> shut down" message. I've tried the suggested fixes, like disabling all
>>>> add-ons and resetting IE to default settings. Doesn't help.
>>>>
>>>> What more can I do?
>>>>
>>>> Many thanks.
>>>>
>>>> Ken Isaacson
>>>> SILENT COUNSEL, a legal thriller
>>>> www.KenIsaacson.com
>

OK. Just had my first instance of the IE error since uninstalling and
reinstalling McAfee.

I've confirmed that all add-ons are disabled.
I also did the "Reset IE setting so their default conditions" thing.

So now what? This is getting old.

Thanks!

Ken


"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:%23VoMal%23nKHA.4628@TK2MSFTNGP06.phx.gbl...
> Try this three-step fix from McAfee:
> http://service.mcafee.com/FAQDocument.aspx?id=TS100507
>
> Ken Isaacson wrote:
>>> What anti-virus application or security suite is installed and is your
>>> subscription current?
>>
>> --- McAfee Security Center, and it is current
>>
>>> What anti-spyware applications (other than Defender)?
>>
>> -- None, other than whatever's included in McAfee (if any?)
>>
>>> What third-party firewall (if any)?
>>
>> -- See above
>>
>>> Were any of these applications running in the background when you
>>> installed IE8 and/or SP2?
>>
>> -- Oh jeez. I can't remember back that far!
>>
>>> Has a(another) Norton or McAfee application ever been installed on the
>>> computer (e.g., a free-trial version that came preinstalled when you
>>> bought it)?
>>
>> -- None except for McAfee referred to above.
>>
>> I await your response!
>>
>> Thanks.
>>
>> Ken
>>
>>
>>
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>> news:uboYCp7nKHA.1544@TK2MSFTNGP06.phx.gbl...
>>> What anti-virus application or security suite is installed and is your
>>> subscription current? What anti-spyware applications (other than
>>> Defender)? What third-party firewall (if any)? Were any of these
>>> applications running in the background when you installed IE8 and/or
>>> SP2?
>>>
>>> Has a(another) Norton or McAfee application ever been installed on the
>>> computer (e.g., a free-trial version that came preinstalled when you
>>> bought it)?
>>>
>>> Ken Isaacson wrote:
>>>> IE 8
>>>> Vista SP2
>>>>
>>>> I've had it! I keep getting the "Explorer has encountered a problem and
>>>> has
>>>> shut down" message. I've tried the suggested fixes, like disabling all
>>>> add-ons and resetting IE to default settings. Doesn't help.
>>>>
>>>> What more can I do?
>>>>
>>>> Many thanks.
>>>>
>>>> Ken Isaacson
>>>> SILENT COUNSEL, a legal thriller
>>>> www.KenIsaacson.com
>

FWIW, since my last post, I uninstalled IE 8, disabled McAfee and
reinstalled IE 8. The IE error just recurred a moment ago after doing this.

Arghhhh!

Ken

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:%23VoMal%23nKHA.4628@TK2MSFTNGP06.phx.gbl...
> Try this three-step fix from McAfee:
> http://service.mcafee.com/FAQDocument.aspx?id=TS100507
>
> Ken Isaacson wrote:
>>> What anti-virus application or security suite is installed and is your
>>> subscription current?
>>
>> --- McAfee Security Center, and it is current
>>
>>> What anti-spyware applications (other than Defender)?
>>
>> -- None, other than whatever's included in McAfee (if any?)
>>
>>> What third-party firewall (if any)?
>>
>> -- See above
>>
>>> Were any of these applications running in the background when you
>>> installed IE8 and/or SP2?
>>
>> -- Oh jeez. I can't remember back that far!
>>
>>> Has a(another) Norton or McAfee application ever been installed on the
>>> computer (e.g., a free-trial version that came preinstalled when you
>>> bought it)?
>>
>> -- None except for McAfee referred to above.
>>
>> I await your response!
>>
>> Thanks.
>>
>> Ken
>>
>>
>>
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>> news:uboYCp7nKHA.1544@TK2MSFTNGP06.phx.gbl...
>>> What anti-virus application or security suite is installed and is your
>>> subscription current? What anti-spyware applications (other than
>>> Defender)? What third-party firewall (if any)? Were any of these
>>> applications running in the background when you installed IE8 and/or
>>> SP2?
>>>
>>> Has a(another) Norton or McAfee application ever been installed on the
>>> computer (e.g., a free-trial version that came preinstalled when you
>>> bought it)?
>>>
>>> Ken Isaacson wrote:
>>>> IE 8
>>>> Vista SP2
>>>>
>>>> I've had it! I keep getting the "Explorer has encountered a problem and
>>>> has
>>>> shut down" message. I've tried the suggested fixes, like disabling all
>>>> add-ons and resetting IE to default settings. Doesn't help.
>>>>
>>>> What more can I do?
>>>>
>>>> Many thanks.
>>>>
>>>> Ken Isaacson
>>>> SILENT COUNSEL, a legal thriller
>>>> www.KenIsaacson.com
>