Assuming each computer has a fully-functional, fully-updated anti-virus
application and/or "internet security" suite installed & the subscription is
Error message after you install a Windows Internet Explorer update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
If tweaking your third-party firewall's settings don't help, try the
1. Disable your anti-virus application, all Norton Add-ons (if any), any
real-time protection provided by an anti-spyware application (except for
Windows Defender; includes Spybot Tea Timer, SpySweeper Guards, AVG AS
guard.exe, etc.), disable any third-party firewall AND THEN enable the
NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 below until your anti-virus
application has been re-enabled! If you're running ZA Free firewall, you
may need to uninstall it instead of disabling it.
2. WinXP: Uninstall "Security Update for Windows Internet Explorer 7
(KB976325)" via Add/Remove Programs (make sure Show Updates box is checked
at top right) and reboot.
Vista: Uninstall "Cumulative Security Update for Internet Explorer 7 [or 8]
for Vista (KB976325)" or "Security Update for Microsoft Windows (KB976325)"
via Start | Control Panel | System And Maintenance (If you are using Classic
View, skip this step) | Windows Update | Installed Updates & reboot.
3. Re-do #1 above.
4. WinXP: Go to http://windowsupdate.microsoft.com
| Select CUSTOM and scan
| Install any Critical Security Updates offered (e.g., KB976325). If a Root
Certificates update is listed in the Optional Software Updates category on
the left, install it to take full advantage of IE's enhanced security.
Vista: Run Windows Update manually and install any Important updates offered
5. Reboot & make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable (or reinstall) your
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB976325).
LOOK! => If your problem relates to a Cumulative Security Update for IE
(e.g., KB976325), call the above number and ask to be transferred to the
Consumer IE7 queue (which is 47830).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
Start a free Windows Update support incident request:
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
> We have several users whose IE (both 7 and 8) stopped loading any webpages
> (get page can't be found error), yet FireFox works fine. (Interestingly
> enough, Google Chrome won't work either.)
> This just started happening and isn't happening to everyone. Any ideas?
> Perhaps some Win Update messed it up?
> Our systems are Win XP Pro - SP3. Thanks.