Explorer crashes using IE8

#1 (**permalink**) 11-10-2009

Explorer has been crashing when more than 2 tabs are opened. I have started
to get script security warnings on safe pages. I have to run explorer as a
process to recover the desktop and start menu. IE8 keep running as if nothing
is wrong.

I have the following in application event viewer.

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 11/10/2009
Time: 11:21:22 AM
User: N/A
Computer: LLOYDHAS
Description:
Faulting application explorer.exe, version 6.0.2900.5512, faulting module
mshtml.dll, version 8.0.6001.18852, fault address 0x0037f641.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 35 35 31 32 20 00.5512
0030: 69 6e 20 6d 73 68 74 6d in mshtm
0038: 6c 2e 64 6c 6c 20 38 2e l.dll 8.
0040: 30 2e 36 30 30 31 2e 31 0.6001.1
0048: 38 38 35 32 20 61 74 20 8852 at
0050: 6f 66 66 73 65 74 20 30 offset 0
0058: 30 33 37 66 36 34 31 0d 037f641.
0060: 0a .

and

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 11/5/2009
Time: 4:43:22 PM
User: N/A
Computer: LLOYDHAS
Description:
Faulting application mptsvr.exe, version 1.0.1.7, faulting module ntdll.dll,
version 5.1.2600.5755, fault address 0x00010a1b.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6d 70 74 ure mpt
0018: 73 76 72 2e 65 78 65 20 svr.exe
0020: 31 2e 30 2e 31 2e 37 20 1.0.1.7
0028: 69 6e 20 6e 74 64 6c 6c in ntdll
0030: 2e 64 6c 6c 20 35 2e 31 .dll 5.1
0038: 2e 32 36 30 30 2e 35 37 .2600.57
0040: 35 35 20 61 74 20 6f 66 55 at of
0048: 66 73 65 74 20 30 30 30 fset 000
0050: 31 30 61 31 62 0d 0a 10a1b..

and

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 11/2/2009
Time: 1:47:53 PM
User: N/A
Computer: LLOYDHAS
Description:
Hanging application iexplore.exe, version 8.0.6001.18702, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 38 re.exe 8
0020: 2e 30 2e 36 30 30 31 2e .0.6001.
0028: 31 38 37 30 32 20 69 6e 18702 in
0030: 20 68 75 6e 67 61 70 70 hungapp
0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0040: 20 61 74 20 6f 66 66 73 at offs
0048: 65 74 20 30 30 30 30 30 et 00000
0050: 30 30 30 000

#2 (**permalink**) 11-10-2009

Earlier, you'd told us the crashes happen when more then 3 tabs are open
plus a lot of other important information you omitted in your latest post:

cf.
http://groups.google.com/group/micro...c058b8636dab03

cf.
http://groups.google.com/group/micro...fa7a31ff8163dc

I liked BroMow's reply in your earliest thread the best:
http://groups.google.com/group/micro...7f7c621ca82c70

Sandbagger3 wrote:
> Explorer has been crashing when more than 2 tabs are opened. I have
> started
> to get script security warnings on safe pages. I have to run explorer as a
> process to recover the desktop and start menu. IE8 keep running as if
> nothing is wrong.
>
> I have the following in application event viewer.
>
> Event Type: Error
> Event Source: Application Error
> Event Category: None
> Event ID: 1000
> Date: 11/10/2009
> Time: 11:21:22 AM
> User: N/A
> Computer: LLOYDHAS
> Description:
> Faulting application explorer.exe, version 6.0.2900.5512, faulting module
> mshtml.dll, version 8.0.6001.18852, fault address 0x0037f641.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 41 70 70 6c 69 63 61 74 Applicat
> 0008: 69 6f 6e 20 46 61 69 6c ion Fail
> 0010: 75 72 65 20 20 65 78 70 ure exp
> 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
> 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
> 0028: 30 30 2e 35 35 31 32 20 00.5512
> 0030: 69 6e 20 6d 73 68 74 6d in mshtm
> 0038: 6c 2e 64 6c 6c 20 38 2e l.dll 8.
> 0040: 30 2e 36 30 30 31 2e 31 0.6001.1
> 0048: 38 38 35 32 20 61 74 20 8852 at
> 0050: 6f 66 66 73 65 74 20 30 offset 0
> 0058: 30 33 37 66 36 34 31 0d 037f641.
> 0060: 0a .
>
> and
>
> Event Type: Error
> Event Source: Application Error
> Event Category: None
> Event ID: 1000
> Date: 11/5/2009
> Time: 4:43:22 PM
> User: N/A
> Computer: LLOYDHAS
> Description:
> Faulting application mptsvr.exe, version 1.0.1.7, faulting module
> ntdll.dll,
> version 5.1.2600.5755, fault address 0x00010a1b.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 41 70 70 6c 69 63 61 74 Applicat
> 0008: 69 6f 6e 20 46 61 69 6c ion Fail
> 0010: 75 72 65 20 20 6d 70 74 ure mpt
> 0018: 73 76 72 2e 65 78 65 20 svr.exe
> 0020: 31 2e 30 2e 31 2e 37 20 1.0.1.7
> 0028: 69 6e 20 6e 74 64 6c 6c in ntdll
> 0030: 2e 64 6c 6c 20 35 2e 31 .dll 5.1
> 0038: 2e 32 36 30 30 2e 35 37 .2600.57
> 0040: 35 35 20 61 74 20 6f 66 55 at of
> 0048: 66 73 65 74 20 30 30 30 fset 000
> 0050: 31 30 61 31 62 0d 0a 10a1b..
>
> and
>
> Event Type: Error
> Event Source: Application Hang
> Event Category: (101)
> Event ID: 1002
> Date: 11/2/2009
> Time: 1:47:53 PM
> User: N/A
> Computer: LLOYDHAS
> Description:
> Hanging application iexplore.exe, version 8.0.6001.18702, hang module
> hungapp, version 0.0.0.0, hang address 0x00000000.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 41 70 70 6c 69 63 61 74 Applicat
> 0008: 69 6f 6e 20 48 61 6e 67 ion Hang
> 0010: 20 20 69 65 78 70 6c 6f iexplo
> 0018: 72 65 2e 65 78 65 20 38 re.exe 8
> 0020: 2e 30 2e 36 30 30 31 2e .0.6001.
> 0028: 31 38 37 30 32 20 69 6e 18702 in
> 0030: 20 68 75 6e 67 61 70 70 hungapp
> 0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
> 0040: 20 61 74 20 6f 66 66 73 at offs
> 0048: 65 74 20 30 30 30 30 30 et 00000
> 0050: 30 30 30 000

#3 (**permalink**) 11-11-2009

Hi,

> Faulting application mptsvr.exe

Mptsvr.exe appears to belong to ACD mPower Tools. A quick search suggests
that mPower tools was last updated in 2006. It may not be compatible with
IE8 (or IE7.) Try uninstalling mPower tools. If the issue goes away,
reinstall it. A reinstall may help, or, again, it may not be compatible with
IE7 or IE8.

Hope this helps,
Don
[MS MVP- IE]

"Sandbagger3" <Sandbagger3@discussions.microsoft.com> wrote in message
news:6E148F49-830E-48F8-A330-4D057E4D7BDF@microsoft.com...
> Explorer has been crashing when more than 2 tabs are opened. I have
started
> to get script security warnings on safe pages. I have to run explorer as a
> process to recover the desktop and start menu. IE8 keep running as if
nothing
> is wrong.
>
> I have the following in application event viewer.
>
> Event Type: Error
> Event Source: Application Error
> Event Category: None
> Event ID: 1000
> Date: 11/10/2009
> Time: 11:21:22 AM
> User: N/A
> Computer: LLOYDHAS
> Description:
> Faulting application explorer.exe, version 6.0.2900.5512, faulting module
> mshtml.dll, version 8.0.6001.18852, fault address 0x0037f641.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 41 70 70 6c 69 63 61 74 Applicat
> 0008: 69 6f 6e 20 46 61 69 6c ion Fail
> 0010: 75 72 65 20 20 65 78 70 ure exp
> 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
> 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
> 0028: 30 30 2e 35 35 31 32 20 00.5512
> 0030: 69 6e 20 6d 73 68 74 6d in mshtm
> 0038: 6c 2e 64 6c 6c 20 38 2e l.dll 8.
> 0040: 30 2e 36 30 30 31 2e 31 0.6001.1
> 0048: 38 38 35 32 20 61 74 20 8852 at
> 0050: 6f 66 66 73 65 74 20 30 offset 0
> 0058: 30 33 37 66 36 34 31 0d 037f641.
> 0060: 0a .
>
> and
>
> Event Type: Error
> Event Source: Application Error
> Event Category: None
> Event ID: 1000
> Date: 11/5/2009
> Time: 4:43:22 PM
> User: N/A
> Computer: LLOYDHAS
> Description:
> Faulting application mptsvr.exe, version 1.0.1.7, faulting module
ntdll.dll,
> version 5.1.2600.5755, fault address 0x00010a1b.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 41 70 70 6c 69 63 61 74 Applicat
> 0008: 69 6f 6e 20 46 61 69 6c ion Fail
> 0010: 75 72 65 20 20 6d 70 74 ure mpt
> 0018: 73 76 72 2e 65 78 65 20 svr.exe
> 0020: 31 2e 30 2e 31 2e 37 20 1.0.1.7
> 0028: 69 6e 20 6e 74 64 6c 6c in ntdll
> 0030: 2e 64 6c 6c 20 35 2e 31 .dll 5.1
> 0038: 2e 32 36 30 30 2e 35 37 .2600.57
> 0040: 35 35 20 61 74 20 6f 66 55 at of
> 0048: 66 73 65 74 20 30 30 30 fset 000
> 0050: 31 30 61 31 62 0d 0a 10a1b..
>
> and
>
> Event Type: Error
> Event Source: Application Hang
> Event Category: (101)
> Event ID: 1002
> Date: 11/2/2009
> Time: 1:47:53 PM
> User: N/A
> Computer: LLOYDHAS
> Description:
> Hanging application iexplore.exe, version 8.0.6001.18702, hang module
> hungapp, version 0.0.0.0, hang address 0x00000000.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 41 70 70 6c 69 63 61 74 Applicat
> 0008: 69 6f 6e 20 48 61 6e 67 ion Hang
> 0010: 20 20 69 65 78 70 6c 6f iexplo
> 0018: 72 65 2e 65 78 65 20 38 re.exe 8
> 0020: 2e 30 2e 36 30 30 31 2e .0.6001.
> 0028: 31 38 37 30 32 20 69 6e 18702 in
> 0030: 20 68 75 6e 67 61 70 70 hungapp
> 0038: 20 30 2e 30 2e 30 2e 30 0.0.0.0
> 0040: 20 61 74 20 6f 66 66 73 at offs
> 0048: 65 74 20 30 30 30 30 30 et 00000
> 0050: 30 30 30 000
>

Explorer crashes using IE8

microsoft.public.internetexplorer.general