HOW TO solve IE8 installation problems
No-charge support for Internet Explorer 8 installation, set-up and usage
(only) is available via the phone based on your locale through 31 December
2009. Customers must be running Windows XP or Windows Vista in a non-domain
=> US & CA Residents: 1-866-234-6020
=> Other locales: https://support.microsoft.com/oas/de...px?&prid=13043
My personal recommendations include:
=> Install IE8 manually, not via Windows Update/Automatic Updates!! =>
NB WinXP users: Save the installer to your desktop, do not Run it. When
you're prepared to install IE8, double-click on the saved file.
NB Vista users: Save the installer to your desktop, do not Run it. When
you're prepared to install IE8, right-click on the saved file and select
"Run as Administator.
=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)
and third-party Windows Themes before installing IE8.
=> Close all open applications (i.e., anything with a taskbar icon) before
installing or uninstalling IE8.
=> I would strongly recommend disabling your anti-virus application and any
anti-spyware application's "system protections" (other than Defender's)
before installing (or uninstalling) an IE upgrade. If you're running a
third-party firewall, I would recommend disabling it and then enabling the
Windows Firewall before installing (or uninstalling) an IE upgrade.
=> Create a Restore Point manually before installing IE8. [Do NOT use
System Restore to remove/uninstall IE8; instead, see
. Then use the Restore Point prior to
reinstalling IE8 per these recommendations. Norton users will need to see
NB WinXP users=> Reboot twice after installing or uninstalling IE8, then go
| Select CUSTOM and scan | Install any
Critical Security Updates offered (i.e., KB972260). If a Root Certificates
update is listed in the Optional Updates category, install it to take full
advantage of IE's enhanced security.
NB Vista users=> Reboot twice after installing or uninstalling IE8, then
check-in at Windows Update and install any critical security updates
=> For best chance of success with IE8, make certain that your anti-virus
application version, any anti-spyware applications (other than Defender),
and your third-party firewall (if any) are supported in IE8 before you
decide install it.
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
> I have now twice tried to update to IE8 from IE7, using the windows update
> website. On both occaisions, there was an error during the installation,
> wereby a certain file could not be found and I had to Browse and direct
> upload programme to the file! It accepted my choice on both occaisions
> continued to update and complete the installation it said successfully!!
> However when you tried to open IE nothing would happen. When I looked
> the Control panel the Internet Icon was missing!! I had no choice but to
> run system restore to get IE7 back again. When I looked into the System
> properties folder there is now no details /Data of any IE7
> I have XP Pro SP3, and also had disabled the Antivurus (AVG9) during the
> Any help would be much welcomed, I have tried Google Chrome and noticed it
> is slightly faster than IE7 but has a few Glitches, I was hoping IE8 would
> be an improvement.
> Regards Baz