No-charge support for Internet Explorer 8 installation, set-up and usage
(only) is available via the phone based on your locale through 31 December
2009. Customers must be running Windows XP or Windows Vista in a non-domain
=> US & CA Residents: 1-866-234-6020
=> Other locales: https://support.microsoft.com/oas/de...px?&prid=13043
My personal recommendations include:
=> Install IE8 manually, not via Windows Update/Automatic Updates!! =>
NB WinXP users: Save the installer to your desktop, do not Run it. When
you're prepared to install IE8, double-click on the saved file.
NB Vista users: Save the installer to your desktop, do not Run it. When
you're prepared to install IE8, right-click on the saved file and select
"Run as Administator.
=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)
and third-party Windows Themes before installing IE8.
=> Close all open applications (i.e., anything with a taskbar icon) before
installing or uninstalling IE8.
=> I would strongly recommend disabling your anti-virus application and any
anti-spyware application's "system protections" (other than Defender's)
before installing (or uninstalling) an IE upgrade. If you're running a
third-party firewall, I would recommend disabling it and then enabling the
Windows Firewall before installing (or uninstalling) an IE upgrade.
=> Create a Restore Point manually before installing IE8. [Do NOT use
System Restore to remove/uninstall IE8; instead, see
. Then use the Restore Point prior to
reinstalling IE8 per these recommendations. Norton users will need to see
NB WinXP users=> Reboot twice after installing or uninstalling IE8, then go
| Select CUSTOM and scan | Install any
Critical Security Updates offered (i.e., KB972260). If a Root Certificates
update is listed in the Optional Updates category, install it to take full
advantage of IE's enhanced security.
NB Vista users=> Reboot twice after installing or uninstalling IE8, then
check-in at Windows Update and install any critical security updates
=> For best chance of success with IE8, make certain that your anti-virus
application version, any anti-spyware applications (other than Defender),
and your third-party firewall (if any) are supported in IE8 before you
decide install it.
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
> Hey gang,
> This one has me stumped .
> My wife's computer, is running XP Home SP3, with all updates with the
> exception of IE8. It seems no matter what I try, it continues to fail to
> upgrade to IE8. It is currently running IE7.
> Every time I try to install IE8, it goes through the downloading updates,
> then scanning for suspicious software, then starts the installation
> and shortly after get a red x with a message that installation failed and
> restart the computer.
> I have gone through the troubleshooting link that got put on my desktop
> after the failed install, and still cannot get it to install.
> Have tried - clean boot troubleshooting, disabling all non ms services,
> disabling " load system services".
> Scanned for any virus or Malware.
> Disabling anti virus and anti malware ( Avast and Spy Bot Search and
> Destroy )
> Running the Microsoft Fix It program to restore IE7 to it's original
> Checked for any files that could not be backed up or updated per the
> advanced troubleshooting.
> I have never quite had a problem such as this one. Not sure where to go
> here other than doing a format and clean install of the OS, which I really
> would prefer not having to do.
> I would sure appreciate any tips from anyone that perhaps has gone through
> this or seen it before...