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Cannot shutdown/log off/restart after upgrading to IE8

microsoft.public.internetexplorer.general






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  #1 (permalink)  
Old 09-03-2009
jfgames
 

Posts: n/a
Cannot shutdown/log off/restart after upgrading to IE8

I merely upgraded to IE8 (XP) and now whenever I run Internet Explorer, I
cannot shutdown, log off, or restart - I have to power down. The funny
thing is, I can do those things if I have the IE window open, but after I
close IE, then I cannot.

What is IE doing causing me to hang at shutdown?

Thanks
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  #2 (permalink)  
Old 09-03-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: Cannot shutdown/log off/restart after upgrading to IE8
Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2) when
posting to this newsgroup.

1. Does the behavior persist if you start IE in No Add-ons mode? To start
IE in No Add-ons mode:

=> Right-click on the blue IE desktop icon and select Start without
Add-ons; or

=> Start | (All) Programs | Accessories | System Tools | Internet
Explorer (No add-ons).

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!

3. What anti-virus application or security suite is installed, is your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if any)?
Were any of these applications running in the background when you installed
IE8?

4. Has a(nother) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you bought
it)?

5. Just asking for now!! Do NOT use such a Restore Point yet!! => Do you
have an available Restore Point which predates the install of IE8?


jfgames wrote:
> I merely upgraded to IE8 (XP) and now whenever I run Internet Explorer, I
> cannot shutdown, log off, or restart - I have to power down. The funny
> thing is, I can do those things if I have the IE window open, but after I
> close IE, then I cannot.
>
> What is IE doing causing me to hang at shutdown?
>
> Thanks


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  #3 (permalink)  
Old 09-04-2009
jfgames
 

Posts: n/a
Re: Cannot shutdown/log off/restart after upgrading to IE8

Thank you for the reply PA Bear

Yes I did also want to mention in addition to upgrading to IE8 I then
installed XP SP3.

I ran the appropriate tests you requested and....

Resetting Advanced Settings doesn't change the behavior for me but after
running IE in No-Addons mode, I am able to Log Off.

So where to go from here? I tried disabling the Addons using regular IE but
still get same behavior. Is there more to disable?

(As far as Firewall/Antivirus, I am running none of these 3rd Party programs
what would affect the behavior, and I wasn't running them when I installed IE
or SP3. )





"PA Bear [MS MVP]" wrote:

> Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2) when
> posting to this newsgroup.
>
> 1. Does the behavior persist if you start IE in No Add-ons mode? To start
> IE in No Add-ons mode:
>
> => Right-click on the blue IE desktop icon and select Start without
> Add-ons; or
>
> => Start | (All) Programs | Accessories | System Tools | Internet
> Explorer (No add-ons).
>
> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>
> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
> http://support.microsoft.com/kb/923737 <= Read before using!
>
> 3. What anti-virus application or security suite is installed, is your
> subscription current, and is it supported in IE8? What anti-spyware
> applications (other than Defender)? What third-party firewall (if any)?
> Were any of these applications running in the background when you installed
> IE8?
>
> 4. Has a(nother) Norton or McAfee application ever been installed on this
> machine (e.g., a free-trial version that came preinstalled when you bought
> it)?
>
> 5. Just asking for now!! Do NOT use such a Restore Point yet!! => Do you
> have an available Restore Point which predates the install of IE8?
>
>
> jfgames wrote:
> > I merely upgraded to IE8 (XP) and now whenever I run Internet Explorer, I
> > cannot shutdown, log off, or restart - I have to power down. The funny
> > thing is, I can do those things if I have the IE window open, but after I
> > close IE, then I cannot.
> >
> > What is IE doing causing me to hang at shutdown?
> >
> > Thanks

>
>

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  #4 (permalink)  
Old 09-04-2009
jfgames
 

Posts: n/a
Re: Cannot shutdown/log off/restart after upgrading to IE8

UPDATE: I continued fiddling with adding/removing active X objects or
Addons and found out that whenever the Adobe Shockwave Flash object was added
to IE Addons, the problem persisted. So if I uninstalled Flash player and
restarted, Windows will shutdown properly after using IE. This is great,
but I kind of want to be able to use these Addons, what now?


Thanks

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  #5 (permalink)  
Old 09-04-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: Cannot shutdown/log off/restart after upgrading to IE8
In no certain order...

> Yes I did also want to mention in addition to upgrading to IE8 I then
> installed XP SP3.


That could prove troublesome. See
http://blogs.msdn.com/ie/archive/200...and-xpsp3.aspx

> (As far as Firewall/Antivirus, I am running none of these 3rd Party
> programs


You do not have an anti-virus application installed?

> ...So if I uninstalled Flash
> player and restarted, Windows will shutdown properly after using IE.


You may have outdated versions of Flash Player and Shockwave Player
installed. This test page should help you get the current versions
installed, if you want: http://www.adobe.com/shockwave/welcome/

Or see http://aumha.net/viewtopic.php?f=26&t=41510 and
http://aumha.net/viewtopic.php?f=26&t=41427.


jfgames wrote:
> UPDATE: I continued fiddling with adding/removing active X objects or
> Addons and found out that whenever the Adobe Shockwave Flash object was
> added to IE Addons, the problem persisted. So if I uninstalled Flash
> player and restarted, Windows will shutdown properly after using IE.
> This is great, but I kind of want to be able to use these Addons, what
> now?
> <paste>
> Thank you for the reply PA Bear
>
> Yes I did also want to mention in addition to upgrading to IE8 I then
> installed XP SP3.
>
> I ran the appropriate tests you requested and....
>
> Resetting Advanced Settings doesn't change the behavior for me but after
> running IE in No-Addons mode, I am able to Log Off.
>
> So where to go from here? I tried disabling the Addons using regular IE
> but
> still get same behavior. Is there more to disable?
>
> (As far as Firewall/Antivirus, I am running none of these 3rd Party
> programs
> what would affect the behavior, and I wasn't running them when I installed
> IE or SP3. )
>
> "PA Bear [MS MVP]" wrote:
>> Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2)
>> when posting to this newsgroup.
>>
>> 1. Does the behavior persist if you start IE in No Add-ons mode? To
>> start
>> IE in No Add-ons mode:
>>
>> => Right-click on the blue IE desktop icon and select Start without
>> Add-ons; or
>>
>> => Start | (All) Programs | Accessories | System Tools | Internet
>> Explorer (No add-ons).
>>
>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>
>> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
>> http://support.microsoft.com/kb/923737 <= Read before using!
>>
>> 3. What anti-virus application or security suite is installed, is your
>> subscription current, and is it supported in IE8? What anti-spyware
>> applications (other than Defender)? What third-party firewall (if any)?
>> Were any of these applications running in the background when you
>> installed
>> IE8?
>>
>> 4. Has a(nother) Norton or McAfee application ever been installed on this
>> machine (e.g., a free-trial version that came preinstalled when you
>> bought
>> it)?
>>
>> 5. Just asking for now!! Do NOT use such a Restore Point yet!! => Do you
>> have an available Restore Point which predates the install of IE8?
>>
>>
>> jfgames wrote:
>>> I merely upgraded to IE8 (XP) and now whenever I run Internet Explorer,
>>> I
>>> cannot shutdown, log off, or restart - I have to power down. The funny
>>> thing is, I can do those things if I have the IE window open, but after
>>> I
>>> close IE, then I cannot.
>>>
>>> What is IE doing causing me to hang at shutdown?


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