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IE7 crashes for no apparent reason

microsoft.public.internetexplorer.general






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  #1 (permalink)  
Old 08-20-2009
Piano Tuna
 

Posts: n/a
IE7 crashes for no apparent reason
I can just have IE7 open & this will happen...
running Vista Home Premium
Updates are up to date
AVG Free - no viruses
Thanx for your help
Mike
Error details -
Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 7.0.6001.18294
Application Timestamp: 4a6199f8
Fault Module Name: mshtml.dll
Fault Module Version: 7.0.6001.18294
Fault Module Timestamp: 4a61f288
Exception Code: c0000005
Exception Offset: 002093c8
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

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  #2 (permalink)  
Old 09-10-2009
NG
 

Posts: n/a
RE: IE7 crashes for no apparent reason
I have the exact same error, also running Vista, also clean check with AVG free
updates are up to date
does anyone know how to fix this?
"Piano Tuna" wrote:

> I can just have IE7 open & this will happen...
> running Vista Home Premium
> Updates are up to date
> AVG Free - no viruses
> Thanx for your help
> Mike
> Error details -
> Problem signature:
> Problem Event Name: APPCRASH
> Application Name: iexplore.exe
> Application Version: 7.0.6001.18294
> Application Timestamp: 4a6199f8
> Fault Module Name: mshtml.dll
> Fault Module Version: 7.0.6001.18294
> Fault Module Timestamp: 4a61f288
> Exception Code: c0000005
> Exception Offset: 002093c8
> OS Version: 6.0.6001.2.1.0.768.3
> Locale ID: 1033
> Additional Information 1: fd00
> Additional Information 2: ea6f5fe8924aaa756324d57f87834160
> Additional Information 3: fd00
> Additional Information 4: ea6f5fe8924aaa756324d57f87834160
>
> Read our privacy statement:
> http://go.microsoft.com/fwlink/?link...3&clcid=0x0409
>

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  #3 (permalink)  
Old 09-10-2009
Robert Aldwinckle
 

Posts: n/a
Re: IE7 crashes for no apparent reason

"NG" <NG@discussions.microsoft.com> wrote in message news:BF55F2C2-3BAB-41D3-A42B-025783D97B7E@microsoft.com...

>> Fault Module Name: mshtml.dll
>> Fault Module Version: 7.0.6001.18294


>I have the exact same error, also running Vista,



Then you haven't been keeping up with your maintenance?
Why not?

E.g. the table in this article suggests that you should be showing
mshtml.dll 7.0.6001.18890 now (assuming you only have Vista SP1
which would raise another question too. <w>)

http://support.microsoft.com/kb/972260

<quotes>
6.0.6001.18xxx Windows Vista SP1 and Windows Server 2008 SP1 SP1 GDR


Mshtml.dll 7.0.6000.16890 18-Jul-2009 12:13 3,597,824
</quotes>



> also clean check with AVG free


> updates are up to date



Then I strongly suspect your details are not showing
"the exact same error". That's why it is better to start your own thread
with your own details than try to tack on a Me too! to someone else's
details.


> does anyone know how to fix this?



Fix what? You still don't have enough details to know what "this" is.

In fact, in both cases the details shown are probably insufficient for determining
the cause of the crash. E.g. the cause of the crash is probably only available
via Stack Back Trace but that seems to be ever harder to come by these days.
It used to be available in drwtsn32.log. Now, I suggest you could try
to get that detail by using ProcMon to capture the crash event; you can extract
Stack information from its record of that.

Most likely you would then see signs that a third-party program was present
and somehow affecting results. In case you just want to see a list of still loaded
modules and just guess which ones might have been involved you could use ProcExp.


HTH

Robert Aldwinckle
---


> "Piano Tuna" wrote:
>
>> I can just have IE7 open & this will happen...
>> running Vista Home Premium
>> Updates are up to date
>> AVG Free - no viruses
>> Thanx for your help
>> Mike
>> Error details -
>> Problem signature:
>> Problem Event Name: APPCRASH
>> Application Name: iexplore.exe
>> Application Version: 7.0.6001.18294
>> Application Timestamp: 4a6199f8
>> Fault Module Name: mshtml.dll
>> Fault Module Version: 7.0.6001.18294
>> Fault Module Timestamp: 4a61f288
>> Exception Code: c0000005
>> Exception Offset: 002093c8
>> OS Version: 6.0.6001.2.1.0.768.3
>> Locale ID: 1033
>> Additional Information 1: fd00
>> Additional Information 2: ea6f5fe8924aaa756324d57f87834160
>> Additional Information 3: fd00
>> Additional Information 4: ea6f5fe8924aaa756324d57f87834160
>>
>> Read our privacy statement:
>> http://go.microsoft.com/fwlink/?link...3&clcid=0x0409
>>



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