IExplorer.exe problems

Hello,

I'm running IE7 and keep getting an error message that Internet Explorer has
experienced a problem and has to close. When you look at the problem, it
always lists IExplorer.exe. I always send in the problem but that isn't
helping with it shutting down my work on the internet. I put IE8 on my
computer but had to take it off because it just stopped everything from
running. I would love some advice as to how I can fix Internet Explorer to
keep this error from occurring. I'm running Windows XP Home Edition, SP3.

Thanks,

Dee

IEXPLORER.EXE or IEXPLORE.EXE?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you bought
it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com

Dennis Petticord wrote:

> I'm running IE7 and keep getting an error message that Internet Explorer
> has
> experienced a problem and has to close. When you look at the problem, it
> always lists IExplorer.exe. I always send in the problem but that isn't
> helping with it shutting down my work on the internet. I put IE8 on my
> computer but had to take it off because it just stopped everything from
> running. I would love some advice as to how I can fix Internet Explorer
> to
> keep this error from occurring. I'm running Windows XP Home Edition, SP3.

Hi,

It's IEXPLORE.EXE. I have AVG Version 8.5.406 as my anti-virus and my
subscription is current. Norton was on the computer originally but it was
removed years ago. I don't have Defender on my computer. I do have
Advanced SystemCare because I saw on TV where it would speed up my computer.
We have several computers and this one is the slowest in the way it
responds. The hardware is as good as any that we have. I was experiencing
the Internet Explorer Error problem before I put it on my computer. The
Internet Explorer Error problem has been happening for a long time but seems
to have gotten worse in the last week.

Dennis


"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:%23tX3d$9GKHA.4376@TK2MSFTNGP03.phx.gbl...
IEXPLORER.EXE or IEXPLORE.EXE?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you bought
it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com

Dennis Petticord wrote:

> I'm running IE7 and keep getting an error message that Internet Explorer
> has
> experienced a problem and has to close. When you look at the problem, it
> always lists IExplorer.exe. I always send in the problem but that isn't
> helping with it shutting down my work on the internet. I put IE8 on my
> computer but had to take it off because it just stopped everything from
> running. I would love some advice as to how I can fix Internet Explorer
> to
> keep this error from occurring. I'm running Windows XP Home Edition, SP3.

> It's IEXPLORE.EXE.

I thought that might be the case.

> I have AVG Version 8.5.406 as my anti-virus and my
> subscription is current

Are you running AVG Free or paid?

> Norton was on the computer originally but it was
> removed years ago

After uninstalling the Norton application, did you download/run the Norton
Removal Tool before installing the new anti-virus application?

> ...I do have
> Advanced SystemCare because I saw on TV where it would speed up my
> computer.

And did you first install the free version, run a scan, and then it found
innumerable problems which couldn't be "fixed" until you purchased the full
version? Did you see any improvement after purchasing the full version and
having it "fix" the problems?

If you think your Registry needs to be "cleaned" or "repaired," read
http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions.

Truth be told, the error very strongly suggests that a hijackware infection
is causing the problem and/or that Advanced SystemCare royally screwed your
computer, Dennis.


Dennis Petticord wrote:
> It's IEXPLORE.EXE. I have AVG Version 8.5.406 as my anti-virus and my
> subscription is current. Norton was on the computer originally but it was
> removed years ago. I don't have Defender on my computer. I do have
> Advanced SystemCare because I saw on TV where it would speed up my
> computer.
> We have several computers and this one is the slowest in the way it
> responds. The hardware is as good as any that we have. I was
> experiencing
> the Internet Explorer Error problem before I put it on my computer. The
> Internet Explorer Error problem has been happening for a long time but
> seems
> to have gotten worse in the last week.
> ==========================
> PA Bear wrote:
> IEXPLORER.EXE or IEXPLORE.EXE?
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than
> Defender)?
> What third-party firewall (if any)?
>
> Has a(another) Norton or McAfee application ever been installed on this
> machine (e.g., a free-trial version that came preinstalled when you bought
> it)?
>
>> I'm running IE7 and keep getting an error message that Internet Explorer
>> has
>> experienced a problem and has to close. When you look at the problem, it
>> always lists IExplorer.exe. I always send in the problem but that isn't
>> helping with it shutting down my work on the internet. I put IE8 on my
>> computer but had to take it off because it just stopped everything from
>> running. I would love some advice as to how I can fix Internet Explorer
>> to
>> keep this error from occurring. I'm running Windows XP Home Edition,
>> SP3.

Hi,

I'm running paid AVG and my husband wants to take it off. He thinks it's
slowing down my computer.

Yes, I ran the Norton Removal Tool before installing the new anti-virus.

I only have the free version of Advanced SystemCare. It did seem to help
speed up my computer at first but not now. I was getting the Internet
Explorer Error message before I put it on my computer. I thought it might
help that too.

How do you recommend I fix registry problems?

What is a hijackware infection and how do I get rid of it?

I'm not a computer person. My niece and her husband run a computer company
and sold me the AVG. It has anti-rootkit which is supposed to find
malicious software and remove it. I had it scan my computer the other day
and it didn't find anything. Is that the same thing as hijackware?

Dennis



"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:OxhvOGTHKHA.1252@TK2MSFTNGP04.phx.gbl...
> It's IEXPLORE.EXE.

I thought that might be the case.

> I have AVG Version 8.5.406 as my anti-virus and my
> subscription is current

Are you running AVG Free or paid?

> Norton was on the computer originally but it was
> removed years ago

After uninstalling the Norton application, did you download/run the Norton
Removal Tool before installing the new anti-virus application?

> ...I do have
> Advanced SystemCare because I saw on TV where it would speed up my
> computer.

And did you first install the free version, run a scan, and then it found
innumerable problems which couldn't be "fixed" until you purchased the full
version? Did you see any improvement after purchasing the full version and
having it "fix" the problems?

If you think your Registry needs to be "cleaned" or "repaired," read
http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions.

Truth be told, the error very strongly suggests that a hijackware infection
is causing the problem and/or that Advanced SystemCare royally screwed your
computer, Dennis.


Dennis Petticord wrote:
> It's IEXPLORE.EXE. I have AVG Version 8.5.406 as my anti-virus and my
> subscription is current. Norton was on the computer originally but it was
> removed years ago. I don't have Defender on my computer. I do have
> Advanced SystemCare because I saw on TV where it would speed up my
> computer.
> We have several computers and this one is the slowest in the way it
> responds. The hardware is as good as any that we have. I was
> experiencing
> the Internet Explorer Error problem before I put it on my computer. The
> Internet Explorer Error problem has been happening for a long time but
> seems
> to have gotten worse in the last week.
> ==========================
> PA Bear wrote:
> IEXPLORER.EXE or IEXPLORE.EXE?
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than
> Defender)?
> What third-party firewall (if any)?
>
> Has a(another) Norton or McAfee application ever been installed on this
> machine (e.g., a free-trial version that came preinstalled when you bought
> it)?
>
>> I'm running IE7 and keep getting an error message that Internet Explorer
>> has
>> experienced a problem and has to close. When you look at the problem, it
>> always lists IExplorer.exe. I always send in the problem but that isn't
>> helping with it shutting down my work on the internet. I put IE8 on my
>> computer but had to take it off because it just stopped everything from
>> running. I would love some advice as to how I can fix Internet Explorer
>> to
>> keep this error from occurring. I'm running Windows XP Home Edition,
>> SP3.

There is a very good chance that you are seeing the effects of a hijackware
infection!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop (and maybe not
your niece's company).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002


Dennis Petticord wrote:
> I'm running paid AVG and my husband wants to take it off. He thinks it's
> slowing down my computer.
>
> Yes, I ran the Norton Removal Tool before installing the new anti-virus.
>
> I only have the free version of Advanced SystemCare. It did seem to help
> speed up my computer at first but not now. I was getting the Internet
> Explorer Error message before I put it on my computer. I thought it might
> help that too.
>
> How do you recommend I fix registry problems?
>
> What is a hijackware infection and how do I get rid of it?
>
> I'm not a computer person. My niece and her husband run a computer
> company
> and sold me the AVG. It has anti-rootkit which is supposed to find
> malicious software and remove it. I had it scan my computer the other day
> and it didn't find anything. Is that the same thing as hijackware?
>
> ================
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:OxhvOGTHKHA.1252@TK2MSFTNGP04.phx.gbl...
>> It's IEXPLORE.EXE.
>
> I thought that might be the case.
>
>> I have AVG Version 8.5.406 as my anti-virus and my
>> subscription is current
>
> Are you running AVG Free or paid?
>
>> Norton was on the computer originally but it was
>> removed years ago
>
> After uninstalling the Norton application, did you download/run the Norton
> Removal Tool before installing the new anti-virus application?
>
>> ...I do have
>> Advanced SystemCare because I saw on TV where it would speed up my
>> computer.
>
> And did you first install the free version, run a scan, and then it found
> innumerable problems which couldn't be "fixed" until you purchased the
> full
> version? Did you see any improvement after purchasing the full version
> and
> having it "fix" the problems?
>
> If you think your Registry needs to be "cleaned" or "repaired," read
> http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions.
>
> Truth be told, the error very strongly suggests that a hijackware
> infection
> is causing the problem and/or that Advanced SystemCare royally screwed
> your
> computer, Dennis.
>
>
> Dennis Petticord wrote:
>> It's IEXPLORE.EXE. I have AVG Version 8.5.406 as my anti-virus and my
>> subscription is current. Norton was on the computer originally but it
>> was
>> removed years ago. I don't have Defender on my computer. I do have
>> Advanced SystemCare because I saw on TV where it would speed up my
>> computer.
>> We have several computers and this one is the slowest in the way it
>> responds. The hardware is as good as any that we have. I was
>> experiencing
>> the Internet Explorer Error problem before I put it on my computer. The
>> Internet Explorer Error problem has been happening for a long time but
>> seems
>> to have gotten worse in the last week.
>> ==========================
>> PA Bear wrote:
>> IEXPLORER.EXE or IEXPLORE.EXE?
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)?
>> What third-party firewall (if any)?
>>
>> Has a(another) Norton or McAfee application ever been installed on this
>> machine (e.g., a free-trial version that came preinstalled when you
>> bought
>> it)?
>>
>>> I'm running IE7 and keep getting an error message that Internet Explorer
>>> has
>>> experienced a problem and has to close. When you look at the problem,
>>> it
>>> always lists IExplorer.exe. I always send in the problem but that isn't
>>> helping with it shutting down my work on the internet. I put IE8 on my
>>> computer but had to take it off because it just stopped everything from
>>> running. I would love some advice as to how I can fix Internet Explorer
>>> to
>>> keep this error from occurring. I'm running Windows XP Home Edition,
>>> SP3.

Hi,

I ran the two scan you listed below and both said I don't have any spyware
or hijackware on my computer. I'm very happy about that. Since running the
Windows Live Safety Center's 'Protection' scan, I haven't had the
iexplore.exe problem but once or twice. I don't know what it did but it
must have fixed my computer. Thank you very much for your help with my
problem. I have printed all of this so I will have it for future reference.

Dennis


"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:%23mDHqeVHKHA.4316@TK2MSFTNGP04.phx.gbl...
There is a very good chance that you are seeing the effects of a hijackware
infection!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop (and maybe not
your niece's company).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002


Dennis Petticord wrote:
> I'm running paid AVG and my husband wants to take it off. He thinks it's
> slowing down my computer.
>
> Yes, I ran the Norton Removal Tool before installing the new anti-virus.
>
> I only have the free version of Advanced SystemCare. It did seem to help
> speed up my computer at first but not now. I was getting the Internet
> Explorer Error message before I put it on my computer. I thought it might
> help that too.
>
> How do you recommend I fix registry problems?
>
> What is a hijackware infection and how do I get rid of it?
>
> I'm not a computer person. My niece and her husband run a computer
> company
> and sold me the AVG. It has anti-rootkit which is supposed to find
> malicious software and remove it. I had it scan my computer the other day
> and it didn't find anything. Is that the same thing as hijackware?
>
> ================
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:OxhvOGTHKHA.1252@TK2MSFTNGP04.phx.gbl...
>> It's IEXPLORE.EXE.
>
> I thought that might be the case.
>
>> I have AVG Version 8.5.406 as my anti-virus and my
>> subscription is current
>
> Are you running AVG Free or paid?
>
>> Norton was on the computer originally but it was
>> removed years ago
>
> After uninstalling the Norton application, did you download/run the Norton
> Removal Tool before installing the new anti-virus application?
>
>> ...I do have
>> Advanced SystemCare because I saw on TV where it would speed up my
>> computer.
>
> And did you first install the free version, run a scan, and then it found
> innumerable problems which couldn't be "fixed" until you purchased the
> full
> version? Did you see any improvement after purchasing the full version
> and
> having it "fix" the problems?
>
> If you think your Registry needs to be "cleaned" or "repaired," read
> http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions.
>
> Truth be told, the error very strongly suggests that a hijackware
> infection
> is causing the problem and/or that Advanced SystemCare royally screwed
> your
> computer, Dennis.
>
>
> Dennis Petticord wrote:
>> It's IEXPLORE.EXE. I have AVG Version 8.5.406 as my anti-virus and my
>> subscription is current. Norton was on the computer originally but it
>> was
>> removed years ago. I don't have Defender on my computer. I do have
>> Advanced SystemCare because I saw on TV where it would speed up my
>> computer.
>> We have several computers and this one is the slowest in the way it
>> responds. The hardware is as good as any that we have. I was
>> experiencing
>> the Internet Explorer Error problem before I put it on my computer. The
>> Internet Explorer Error problem has been happening for a long time but
>> seems
>> to have gotten worse in the last week.
>> ==========================
>> PA Bear wrote:
>> IEXPLORER.EXE or IEXPLORE.EXE?
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)?
>> What third-party firewall (if any)?
>>
>> Has a(another) Norton or McAfee application ever been installed on this
>> machine (e.g., a free-trial version that came preinstalled when you
>> bought
>> it)?
>>
>>> I'm running IE7 and keep getting an error message that Internet Explorer
>>> has
>>> experienced a problem and has to close. When you look at the problem,
>>> it
>>> always lists IExplorer.exe. I always send in the problem but that isn't
>>> helping with it shutting down my work on the internet. I put IE8 on my
>>> computer but had to take it off because it just stopped everything from
>>> running. I would love some advice as to how I can fix Internet Explorer
>>> to
>>> keep this error from occurring. I'm running Windows XP Home Edition,
>>> SP3.