[crosspost to OE General]
Was OE running in the background when you originally installed IE8?
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when you installed, uninstalled, and/or reinstalled IE8?
Has a(another) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you bought
Just asking for now!! Do NOT use such a Restore Point yet!! => Do you have
an available Restore Point which predates the original/first install of IE8?
Your current Identity may be damaged, especially if its the default Main
Identity. Try one or more of your accounts in a new Named Identity...
File | Identities | Add new identity
Assuming all is well, (1) compact all folders in the old identity, (2)
import messages from the old identity into the new one, and then (3) delete
the old one (File | Identities | Manage Identities).
To avoid such corruption in future:
- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.
- Empty Deleted Items folder daily.
- Frequently perform a manual compact of all OE folders while "working
offline". More at http://www.insideoe.com/files/maintain.htm
- Do not cancel Automatic Compacting, should it occur, and do not attempt to
close OE via Task Manager or shutdown your machine if Automatic Compacting
is taking place.
- Disable email scanning by your anti-virus application. It can cause
corruption (i.e., loss of messages) and provides no additional protection:
Why you don't need your anti-virus to scan your email
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
> Please can anyone help. I can not view or send emails since upgrading to
> and adding windows service pack 3.
> I have tried to uninstall and reinstall but says I have the latest version
> I don't get any error message just when I load OE it downloads my emails
> the bottom section where you read the email is grey and when you drag
> another box across it cascades the image all over the message box and
> freezes it. I have to use a recovery program at the moment to get my
> Using win XP pro