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Re: ie8 fails to install

microsoft.public.internetexplorer.general






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Old 08-08-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: ie8 fails to install
[Crosspost to IE General]

HOW TO solve IE8 installation problems
http://support.microsoft.com/kb/949220

No-charge support for Internet Explorer 8 installation, set-up and usage
(only) is available via the phone based on your locale through 31 December
2009. Customers must be running Windows XP or Windows Vista in a non-domain
environment.
=> US & CA Residents: 1-866-234-6020
=> Other locales: https://support.microsoft.com/oas/de...px?&prid=13043

My personal recommendations include:

=> Install IE8 manually, not via Windows Update/Automatic Updates!! =>
http://www.microsoft.com/windows/int...ide-sites.aspx

NB: Save the installer to your desktop, do not Run it. When you're prepared
to install IE8, double-click on the saved file.

NB: Save the installer to your desktop, do not Run it. When you're prepared
to install IE8, right-click on the saved file and select "Run as
Administator.

=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)
and third-party Windows Themes before installing IE8.

=> Close all open applications (i.e., anything with a taskbar icon) before
installing or uninstalling IE8.

=> I would strongly recommend disabling your anti-virus application and any
anti-spyware application's "system protections" (other than Defender's)
before installing (or uninstalling) an IE upgrade. If you're running a
third-party firewall, I would recommend disabling it and then enabling the
Windows Firewall before installing (or uninstalling) an IE upgrade.

=> Create a Restore Point manually before installing IE8. [Do NOT use
System Restore to remove/uninstall IE8; instead, see
http://support.microsoft.com/kb/957700. Then use the Restore Point prior to
reinstalling IE8 per these recommendations. Norton users will need to see
http://bertk.mvps.org/html/symantecdoc1.html.]

=> Reboot twice after installing or uninstalling IE8, then check-in at
Windows Update and install any critical security updates offered.

=> For best chance of success with IE8, make certain that your anti-virus
application version, any anti-spyware applications (other than Defender),
and your third-party firewall (if any) are supported in IE8 before you
decide install it.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com


Tony Malkin wrote:
> I have XP with service pack 3. Automatic updates keeps advising me that an
> update is ready to be installed. When I click to activate it says internet
> explorer 8 and although I agree to all questions the install fails and
> asks
> for a reboot. When the system comes back I still only have ie7.
>
> Any suggestions ?


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