I suspect your earlier problems may have been caused by a hijackware
infection that persists to this day. I would NOT say that everything's OK
and that you can ignore this.
NB: I only glanced at your HJT log. We don't interpret/work with HJT logs
in the public newsgroups. If you'd like to pursue the distinct possibility
of a continuing hijackware infection, keep reading...
NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!
1. See if you can download/run the MSRT manually:
NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.
2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.
Checking for/Help with Hijackware
**Chances are you will need to seek expert assistance in
or other appropriate forums as well.**
If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> Not dual booting, just weird. As long as my log looks OK, I'm happy. I've
> had problems running auto updates, active X would not install so I had to
> re-install IE 7. I can't run IE 8 because I log my work hours online and
> their systems don't work with IE8 or firefox. Thanks for you help!
> "PA Bear [MS MVP]" wrote:
>> How bizarre, especially since your HJT log shows that you're not running
>> WinXP x64 and that the correct version for WinXP SP3 is already
>> Are you dual-booting by any chance?
>> The above notwithstanding, I'd recommend that you...
>> Start a free Windows Update support incident request:
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> security updates. When you call, clearly state that your problem is
>> related to a Security Update and cite the update's KB number (e.g.,
>> LOOK!! => If your problem relates to a Cumulative Security Update for IE,
>> call the above number and ask to be transferred to the "Consumer IE
>> (which is 47830).
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>> For enterprise customers, support for security updates is available
>> your usual support contacts.
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.net
>> khorst wrote:
>>> Yes, auto updates attempts to install this but fails on download. I
>>> downloaded manually and it fails, giving me the error.
>>> "PA Bear [MS MVP]" wrote:
>>>> [Crosspost to IE General]
>>>> Well, you're not running WinXP x64 so it should come as no surprise
>>>> x64 version of KB969897 throws that error. Furthermore, your HJT log
>>>> that the correct version of KB969897 for WinXP SP3 (i.e.,
>>>> is already installed.
>>>> Is Automatic Updates enabled and offering this specific update package?
>>>> Does Windows Update website (http://windowsupdate.microsoft.com) offer
>>>> specific update package?
>>>> Are you attempting to install this specific update package manually?
>>>> so, why?
>>>> khorst wrote:
>>>>> and receive error - update\update.exe not valid win32 application.
>>>>> I ran hijackthis and got the following results:
>>>>> Logfile of Trend Micro HijackThis v2.0.2
>>>>> Scan saved at 6:55:42 AM, on 7/8/2009
>>>>> Platform: Windows XP SP3 (WinNT 5.01.2600)
>>>>> MSIE: Internet Explorer v7.00 (7.00.6000.16850)
>>>>> Boot mode: Normal