Asked in WinXP General earlier today/Answered in WinXP General w/crosspost
to IE General.
If you must make identical posts to multiple newsgroups, please cross-post
one (1) message to all of them. Thank you.
Multiposting vs Crossposting:
No-charge support for Internet Explorer 8 installation, set-up and usage
(only) is available via the phone based on your locale through 31 December
2009. Customers must be running Windows XP or Windows Vista in a non-domain
=> US & CA Residents: 1-866-234-6020
=> Other locales: https://support.microsoft.com/oas/de...px?&prid=13043
My personal recommendations include:
=> Install IE8 manually, not via Windows Update/Automatic Updates!! =>
=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)
and third-party Windows Themes before installing IE8.
=> Close all open applications (i.e., anything with a taskbar icon) before
installing or uninstalling IE8.
=> I would strongly recommend disabling your anti-virus application and any
anti-spyware application's "system protections" (other than Defender's)
before installing (or uninstalling) an IE upgrade. If you're running a
third-party firewall, I would recommend disabling it and then enabling the
Windows Firewall before installing (or uninstalling) an IE upgrade.
=> Create a Restore Point manually before installing IE8. [Do NOT use
System Restore to remove/uninstall IE8; instead, see
. Then use the Restore Point prior to
reinstalling IE8 per these recommendations. Norton users will need to see
=> Reboot twice after installing or uninstalling IE8.
=> For best chance of success with IE8, make certain that your anti-virus
application, any anti-spyware applications (other than Defender), and your
third-party firewall (if any) are supported in IE8 Final before you decide
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
> A couple days ago I read all the dos & don’ts (i.e. removing IE7) &
> loaded Win XP SP3 with no problems. Did all the XP updates, including
> reloading IE7 and its updates. Yesterday I tried the IE8 update and it
> seemed to download ok. Everything looked good, new files and all, but
> IE8 will not start. Removed IE8, reverted to IE7, and things are back
> to normal… IE7 works fine. Tried a second time yesterday and again
> today and get the same results. IE8 update seems to download ok but
> will not start.
> BTW, I turned off my firewall, virus software and just about everything
> else that loads at start-up and no help.
> Any suggestions? Thanks,