> You are right, it is IE7. Sorry. I am running Windows XP SP3.
Thought that might be the case. See
(and don't miss the
reference to Spybot!!)
> virus protection, etc., is thru Microsoft LiveOne Care and Spybot. Don't
> know about anti-spyware or firewall. How do I find out?
OneCare includes its own firewall and anti-spyware components.
> Had LiveUpdate (Symantec) but it expired.
Download the Norton Removal Tool, saving it to your desktop | Double-click
on the saved file to run the tool | Don't TOUCH your computer until the tool
completes | Reboot.
> Tried to install IE8, but my computer didn't seem to like and/or it didn't
> install properly, so I removed it, which left me back at IE7.
No-charge support for Internet Explorer 8 installation, set-up and usage
(only) is available via the phone based on your locale through 31 December
2009. Customers must be running Windows XP or Windows Vista in a non-domain
=> US & CA Residents: 1-866-234-6020
=> Other locales: https://support.microsoft.com/oas/de...px?&prid=13043
My personal recommendations include:
=> Install IE8 manually, not via Windows Update/Automatic Updates!!
=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)
and third-party Windows Themes before installing IE8.
=> Close all open applications (i.e., anything with a taskbar icon) before
installing or uninstalling IE8.
=> I would strongly recommend disabling all components of OneCare (including
the firewall) & the Spybot  Residents SDHelper and Tea Timer and then
enabling the Windows Firewall before installing (or uninstalling) IE8.
=> Create a Restore Point manually before installing IE8.
=> Reboot twice after installing or uninstalling IE8.
=> For best chance of success with IE8, make certain that your anti-virus
application, any anti-spyware applications (other than Defender), and your
third-party firewall (if any) are supported in IE8 Final before you decide
 NB: Spybot's Immunizations have a deleterious effect on IE8 performance.
I would strongly recommend de-Immunizing prior to installing IE8, too. See
and this discussion:
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
> "PA Bear [MS MVP]" wrote:
>> Please state your IE version [This issue is usually associated with IE7:
>> Are you sure you're running IE6?] and full Windows version (e.g., WinXP
>> SP3; Vista SP2).
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)?
>> Has a Norton or McAfee application ever been installed on this machine
>> (e.g., a free-trial version that came preinstalled when you bought it)?
>> beach14 wrote:
>>> Automatically check for IE updates is already disabled.
>>> "PA Bear [MS MVP]" wrote:
>>>> IE Tools | Internet Options | Advanced | Browsing | Automatically check
>>>> IE updates (uncheck/disable).
>>>> beach14 wrote:
>>>>> Even tho' home page is set properly, Explorer always open with
>>>>> http://www.microsoft.com/windows/dow.../getitnow.mspx. How do I
>>>>> rid of it!