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KB 963027 causes problems with my internetconnection

microsoft.public.internetexplorer.general






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  #1 (permalink)  
Old 04-25-2009
publicimage
 

Posts: n/a
KB 963027 causes problems with my internetconnection
After installation of KB 963027 I can no longer get out on the internet. I
use internet explorer 7 and vista home.
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  #2 (permalink)  
Old 04-25-2009
Kai Schaetzl
 

Posts: n/a
Re: KB 963027 causes problems with my internetconnection
Publicimage schrieb am Sat, 25 Apr 2009 03:18:01 -0700:

> After installation of KB 963027 I can no longer get out on the internet. I
> use internet explorer 7 and vista home.


Uninstall your security program.

Kai
--
Helpsites about Windows: http://www.mvps.org
IE repair script: http://iefaq.info

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  #3 (permalink)  
Old 04-25-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: KB 963027 causes problems with my internetconnection
Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
http://support.microsoft.com/kb/942818

If tweaking your third-party firewall's settings don't help, try the
following:

1. Disable your anti-virus application, all Norton Add-ons (if any), any
real-time protection provided by an anti-spyware application (except for
Windows Defender; includes Spybot Tea Timer, SpySweeper Guards, AVG AS
guard.exe, etc.), disable any third-party firewall AND THEN enable the
Windows Firewall.

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 below until your anti-virus
application has been re-enabled! If you're running ZA Free firewall, you
may need to uninstall it instead of disabling it.

2. Uninstall "Cumulative Security Update for Internet Explorer 7 for Vista
(KB963027)" via Control Panel | Security | Windows Update | View installed
updates and reboot.

3. Re-do #1 above.

4. Run Windows Update manually and install any Important updates offered
(i.e., KB963027). If a Root Certificates update is listed in the Optional
Updates category, install it to take full advantage of IE7's enhanced
security.

5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable (or reinstall) your
third-party firewall.

=====================================

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB963027).

LOOK! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the Consumer IE7 queue
(which is 47830).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


publicimage wrote:
> After installation of KB 963027 I can no longer get out on the internet. I
> use internet explorer 7 and vista home.


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