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Re: Security Updates corrupt IE and give rstrui.exe error

microsoft.public.internetexplorer.general






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  #1 (permalink)  
Old 04-24-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: Security Updates corrupt IE and give rstrui.exe error
[Crosspost to IE General]

Is "Cumulative Security Update for Internet Explorer 7 for Vista (KB963027)"
listed in Installed Updates? If it is, what's the Installed date?

According to your recent thread in IE Beta newsgroup, you installed IE8 on
your Vista SP1 machine on 21 April and then uninstalled it earlier today (23
April).

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when you installed and/or uninstalled IE8?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

> Twice I have restored the system in safe mode to an earlier date and
> everything works fine again.


Do NOT use System Restore to "undo" one or more updates, uninstall the
update instead. Having used System Restore might have made things worse
now.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


BillK wrote:
> Running XP on my home computer. It has added several security updates
> recently and told me I need to restart the computer.
> Updates added, KB923564, KB956572, KB961373, KB959426, KB952004, KB960803.
>
> After starting back up when clicking the IE icon it creates a shortcut on
> the desktop. Also can't access it through the exe file in Program files.
>
> Also getting a rstrui.exe error.
> Something like "C:\windows\system32\IEfram.dll is not a valid windows
> image."
>
> Twice I have restored the system in safe mode to an earlier date and
> everything works fine again.
> Any help would be great!
>
> Thank you


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  #2 (permalink)  
Old 04-24-2009
BillK
 

Posts: n/a
Re: Security Updates corrupt IE and give rstrui.exe error
Thanks for the response.

I didn't post on the IE beta newsgroup, must be somebody else. Also have
never installed IE 8.

I did see that KB963027 was installed on 4-22 for IE. Same date as the
security updates.
All updates are set on automatic so I don't actively go look for them.

Finally I am running Norton Antivirus on my machine. Used to have a third
party firewall installed but removed it several months ago.

I do have Ad-Aware on the machine but it was not running at the time.


Thank you for your time.
--
Bill


"PA Bear [MS MVP]" wrote:

> [Crosspost to IE General]
>
> Is "Cumulative Security Update for Internet Explorer 7 for Vista (KB963027)"
> listed in Installed Updates? If it is, what's the Installed date?
>
> According to your recent thread in IE Beta newsgroup, you installed IE8 on
> your Vista SP1 machine on 21 April and then uninstalled it earlier today (23
> April).
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)? Were any of these applications running
> in the background when you installed and/or uninstalled IE8?
>
> Has a Norton or McAfee application ever been installed on this machine
> (e.g., a free-trial version that came preinstalled when you bought it)?
>
> > Twice I have restored the system in safe mode to an earlier date and
> > everything works fine again.

>
> Do NOT use System Restore to "undo" one or more updates, uninstall the
> update instead. Having used System Restore might have made things worse
> now.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> BillK wrote:
> > Running XP on my home computer. It has added several security updates
> > recently and told me I need to restart the computer.
> > Updates added, KB923564, KB956572, KB961373, KB959426, KB952004, KB960803.
> >
> > After starting back up when clicking the IE icon it creates a shortcut on
> > the desktop. Also can't access it through the exe file in Program files.
> >
> > Also getting a rstrui.exe error.
> > Something like "C:\windows\system32\IEfram.dll is not a valid windows
> > image."
> >
> > Twice I have restored the system in safe mode to an earlier date and
> > everything works fine again.
> > Any help would be great!
> >
> > Thank you

>
>

Reply With Quote
  #3 (permalink)  
Old 04-25-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: Security Updates corrupt IE and give rstrui.exe error
So the following wasn't your post/thread? =>
http://www.microsoft.com/communities...&cr=&sloc=&p=1

[I note now that that BillK was posting about a Vista SP1 machine.]

If you feel that one or more of those updates (i.e., KB963027, KB923564,
KB956572, KB961373, KB959426, KB952004, KB960803) caused the behavior, you
can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada (24/7) or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB999999).

LOOK! => If your problem relates to a Cumulative Security Update for IE
(e.g., KB963027), call the above number and ask to be transferred to the
"Consumer IE queue" (which is 47830).

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


BillK wrote:
> Thanks for the response.
>
> I didn't post on the IE beta newsgroup, must be somebody else. Also have
> never installed IE 8.
>
> I did see that KB963027 was installed on 4-22 for IE. Same date as the
> security updates.
> All updates are set on automatic so I don't actively go look for them.
>
> Finally I am running Norton Antivirus on my machine. Used to have a
> third
> party firewall installed but removed it several months ago.
>
> I do have Ad-Aware on the machine but it was not running at the time.
>
> Thank you for your time.
>
>> [Crosspost to IE General]
>>
>> Is "Cumulative Security Update for Internet Explorer 7 for Vista
>> (KB963027)" listed in Installed Updates? If it is, what's the Installed
>> date?
>>
>> According to your recent thread in IE Beta newsgroup, you installed IE8
>> on
>> your Vista SP1 machine on 21 April and then uninstalled it earlier today
>> (23 April).
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)? Were any of these
>> applications running in the background when you installed and/or
>> uninstalled IE8?
>>
>> Has a Norton or McAfee application ever been installed on this machine
>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>
>>> Twice I have restored the system in safe mode to an earlier date and
>>> everything works fine again.

>>
>> Do NOT use System Restore to "undo" one or more updates, uninstall the
>> update instead. Having used System Restore might have made things worse
>> now.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> BillK wrote:
>>> Running XP on my home computer. It has added several security updates
>>> recently and told me I need to restart the computer.
>>> Updates added, KB923564, KB956572, KB961373, KB959426, KB952004,
>>> KB960803.
>>>
>>> After starting back up when clicking the IE icon it creates a shortcut
>>> on
>>> the desktop. Also can't access it through the exe file in Program files.
>>>
>>> Also getting a rstrui.exe error.
>>> Something like "C:\windows\system32\IEfram.dll is not a valid windows
>>> image."
>>>
>>> Twice I have restored the system in safe mode to an earlier date and
>>> everything works fine again.
>>> Any help would be great!
>>>
>>> Thank you


Reply With Quote
  #4 (permalink)  
Old 04-26-2009
BillK
 

Posts: n/a
Re: Security Updates corrupt IE and give rstrui.exe error
I just removed the IE update and then installed IE8. Ran any new updates
through Windows updater and everything works fine now.

Thanks

"PA Bear [MS MVP]" wrote:

> So the following wasn't your post/thread? =>
> http://www.microsoft.com/communities...&cr=&sloc=&p=1
>
> [I note now that that BillK was posting about a Vista SP1 machine.]
>
> If you feel that one or more of those updates (i.e., KB963027, KB923564,
> KB956572, KB961373, KB959426, KB952004, KB960803) caused the behavior, you
> can...
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada (24/7) or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB999999).
>
> LOOK! => If your problem relates to a Cumulative Security Update for IE
> (e.g., KB963027), call the above number and ask to be transferred to the
> "Consumer IE queue" (which is 47830).
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
>
> BillK wrote:
> > Thanks for the response.
> >
> > I didn't post on the IE beta newsgroup, must be somebody else. Also have
> > never installed IE 8.
> >
> > I did see that KB963027 was installed on 4-22 for IE. Same date as the
> > security updates.
> > All updates are set on automatic so I don't actively go look for them.
> >
> > Finally I am running Norton Antivirus on my machine. Used to have a
> > third
> > party firewall installed but removed it several months ago.
> >
> > I do have Ad-Aware on the machine but it was not running at the time.
> >
> > Thank you for your time.
> >
> >> [Crosspost to IE General]
> >>
> >> Is "Cumulative Security Update for Internet Explorer 7 for Vista
> >> (KB963027)" listed in Installed Updates? If it is, what's the Installed
> >> date?
> >>
> >> According to your recent thread in IE Beta newsgroup, you installed IE8
> >> on
> >> your Vista SP1 machine on 21 April and then uninstalled it earlier today
> >> (23 April).
> >>
> >> What anti-virus application or security suite is installed and is your
> >> subscription current? What anti-spyware applications (other than
> >> Defender)? What third-party firewall (if any)? Were any of these
> >> applications running in the background when you installed and/or
> >> uninstalled IE8?
> >>
> >> Has a Norton or McAfee application ever been installed on this machine
> >> (e.g., a free-trial version that came preinstalled when you bought it)?
> >>
> >>> Twice I have restored the system in safe mode to an earlier date and
> >>> everything works fine again.
> >>
> >> Do NOT use System Restore to "undo" one or more updates, uninstall the
> >> update instead. Having used System Restore might have made things worse
> >> now.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>
> >>
> >> BillK wrote:
> >>> Running XP on my home computer. It has added several security updates
> >>> recently and told me I need to restart the computer.
> >>> Updates added, KB923564, KB956572, KB961373, KB959426, KB952004,
> >>> KB960803.
> >>>
> >>> After starting back up when clicking the IE icon it creates a shortcut
> >>> on
> >>> the desktop. Also can't access it through the exe file in Program files.
> >>>
> >>> Also getting a rstrui.exe error.
> >>> Something like "C:\windows\system32\IEfram.dll is not a valid windows
> >>> image."
> >>>
> >>> Twice I have restored the system in safe mode to an earlier date and
> >>> everything works fine again.
> >>> Any help would be great!
> >>>
> >>> Thank you

>
>

Reply With Quote
  #5 (permalink)  
Old 04-26-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: Security Updates corrupt IE and give rstrui.exe error
KB963027 is not offered to WinXP machines with IE8 installed.

BillK wrote:
> I just removed the IE update and then installed IE8. Ran any new updates
> through Windows updater and everything works fine now.
>
> Thanks
>
> "PA Bear [MS MVP]" wrote:
>
>> So the following wasn't your post/thread? =>
>> http://www.microsoft.com/communities...&cr=&sloc=&p=1
>>
>> [I note now that that BillK was posting about a Vista SP1 machine.]
>>
>> If you feel that one or more of those updates (i.e., KB963027, KB923564,
>> KB956572, KB961373, KB959426, KB952004, KB960803) caused the behavior,
>> you
>> can...
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada (24/7) or by contacting your local
>> Microsoft subsidiary. There is no-charge for support calls that are
>> associated with security updates. When you call, clearly state that your
>> problem is related to a Security Update and cite the update's KB number
>> (e.g., KB999999).
>>
>> LOOK! => If your problem relates to a Cumulative Security Update for IE
>> (e.g., KB963027), call the above number and ask to be transferred to the
>> "Consumer IE queue" (which is 47830).
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through
>> your usual support contacts.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.net
>>
>>
>> BillK wrote:
>>> Thanks for the response.
>>>
>>> I didn't post on the IE beta newsgroup, must be somebody else. Also
>>> have
>>> never installed IE 8.
>>>
>>> I did see that KB963027 was installed on 4-22 for IE. Same date as the
>>> security updates.
>>> All updates are set on automatic so I don't actively go look for them.
>>>
>>> Finally I am running Norton Antivirus on my machine. Used to have a
>>> third
>>> party firewall installed but removed it several months ago.
>>>
>>> I do have Ad-Aware on the machine but it was not running at the time.
>>>
>>> Thank you for your time.
>>>
>>>> [Crosspost to IE General]
>>>>
>>>> Is "Cumulative Security Update for Internet Explorer 7 for Vista
>>>> (KB963027)" listed in Installed Updates? If it is, what's the
>>>> Installed
>>>> date?
>>>>
>>>> According to your recent thread in IE Beta newsgroup, you installed IE8
>>>> on
>>>> your Vista SP1 machine on 21 April and then uninstalled it earlier
>>>> today
>>>> (23 April).
>>>>
>>>> What anti-virus application or security suite is installed and is your
>>>> subscription current? What anti-spyware applications (other than
>>>> Defender)? What third-party firewall (if any)? Were any of these
>>>> applications running in the background when you installed and/or
>>>> uninstalled IE8?
>>>>
>>>> Has a Norton or McAfee application ever been installed on this machine
>>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>>>
>>>>> Twice I have restored the system in safe mode to an earlier date and
>>>>> everything works fine again.
>>>>
>>>> Do NOT use System Restore to "undo" one or more updates, uninstall the
>>>> update instead. Having used System Restore might have made things
>>>> worse
>>>> now.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>
>>>>
>>>> BillK wrote:
>>>>> Running XP on my home computer. It has added several security updates
>>>>> recently and told me I need to restart the computer.
>>>>> Updates added, KB923564, KB956572, KB961373, KB959426, KB952004,
>>>>> KB960803.
>>>>>
>>>>> After starting back up when clicking the IE icon it creates a shortcut
>>>>> on
>>>>> the desktop. Also can't access it through the exe file in Program
>>>>> files.
>>>>>
>>>>> Also getting a rstrui.exe error.
>>>>> Something like "C:\windows\system32\IEfram.dll is not a valid windows
>>>>> image."
>>>>>
>>>>> Twice I have restored the system in safe mode to an earlier date and
>>>>> everything works fine again.
>>>>> Any help would be great!
>>>>>
>>>>> Thank you


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