Re: Windows Mail attachments won't open after installing IE8

PA Bear

Whats the point of directing me to the very thread I just posted in ?

As far as the rest of your post ..it's a canned reply that I have seen
before and is basically worthless.

I agree. Further, I think Microsoft is the problem here as everything was
working fine (ALL attachments opened) under IE7 but now, MS/Office 2007
files FAIL to open under IE8. Hmmmm. Then, I read the horror stories folks
are having when trying to uninstall IE8. I suspect the problem also has
something to do with the original, factory installed, DELL branded IE7.
Please HELP, Microsoft. Thanks!

ELJAYEM


"z1Barry" <barry.culp@verizon.net> wrote in message
news:5640f9d8-7199-44d9-8870-676f11135a4a@u9g2000pre.googlegroups.com...
> PA Bear
>
> Whats the point of directing me to the very thread I just posted in ?
>
> As far as the rest of your post ..it's a canned reply that I have seen
> before and is basically worthless.

My apologies. I thought you'd started a new thread with a similar/identical
post, especially because you neglected to quote the post(s) to which you
were replying. (Why are you using Google Groups to post here if you use
Windows Mail?)

The reply & questions are not worthless: Thousands of users have installed
IE8 in Vista & Win XP and have not encountered the attachment behavior being
discussed in this thread. The issues I raise are possible reasons why you
and so many others have encountered the issue and may help to resolve the
problem.

z1Barry wrote:
> PA Bear
>
> Whats the point of directing me to the very thread I just posted in ?
>
> As far as the rest of your post ..it's a canned reply that I have seen
> before and is basically worthless.
<paste>
PA Bear [MS MVP] wrote:
> [X-post to Vista Mail newsgroup]
>
> See this archived discussion:
> http://groups.google.com/group/micro...dd69cbfbfb39ad
>
> Have you moved your Temporary Internet Files and/or TEMP folder to a
> non-default location?
>
> What anti-virus application or security suite is installed, is your
> subscription current, and is it supported in IE8? What anti-spyware
> applications (other than Defender)? What third-party firewall (if any)?
> Were any of these applications running in the background when you
> installed
> IE8?
>
> Has a Norton or McAfee application ever been installed on this machine
> (e.g., a free-trial version that came preinstalled when you bought it)?
>
> z1Barry wrote:
>> I have had an intermittent problem where I am unable to open
>> attachments (JPG files) when using Vista mail. This started after I
>> upgraded to IE8. I am running Vista Ultimate x64 and Avast security.
>> The error message I get is "Windows cannot find xxx.jpg"
>>
>> The last 3 times this happened I was able to solve the problem by
>> deleteing my temporary internet files. Once I did that I was able to
>> open the attached JPG file. The problem keeps reoccuring however.

OK, I've since been on to MC AFEE, who doesn't acknowledge that its their
problem. As a test, they had me disable both the antivirus and firewall
protection ... I then tried to open a newly recd MS/WORD attachment ... no
luck. Thus, I toss the ball back to Microsoft as it really does appear to
be an IE8 glitch/bug. BTW, I deleted all (mostly all) of the temporary
internet files ... still no luck. Pls help!

ELJAYEM

"ElJay" <ljNOmuenSPAMzen@yaNOSPAMhoo.com> wrote in message
news:eb968%23DyJHA.1092@TK2MSFTNGP06.phx.gbl...
>I agree. Further, I think Microsoft is the problem here as everything was
>working fine (ALL attachments opened) under IE7 but now, MS/Office 2007
>files FAIL to open under IE8. Hmmmm. Then, I read the horror stories
>folks are having when trying to uninstall IE8. I suspect the problem also
>has something to do with the original, factory installed, DELL branded IE7.
>Please HELP, Microsoft. Thanks!
>
> ELJAYEM
>
>
> "z1Barry" <barry.culp@verizon.net> wrote in message
> news:5640f9d8-7199-44d9-8870-676f11135a4a@u9g2000pre.googlegroups.com...
>> PA Bear
>>
>> Whats the point of directing me to the very thread I just posted in ?
>>
>> As far as the rest of your post ..it's a canned reply that I have seen
>> before and is basically worthless.
>

Following further advice received from McAfee:

1. Click on blue Vista start button and in the Start Search box type in:
Default.
2. Click on the Default Programs icon that appears at the top of the
Start Menu.
3. Click on Set Your Default Programs and set Windows Mail as the
default email program.

I did the above; just out of curiosity, I then clicked on Internet Explorer
and got the message:
"Windows Internet Explorer 7 provides an easier and more secure web browsing
experience ..."

Huh !?!? Windows Internet Explorer 7 ??? Version 7 ??? I did a double
check of Help|About Internet Explorer ... and indeed, I'm running IE8 (Ver.
8.0.6001.18702).

Soooo, I'm running IE8, but the Vista default is IE7 ??? Does this tell you
guys anything?

Thanks/ELJAYEM


"ElJay" <ljNOmuenSPAMzen@yaNOSPAMhoo.com> wrote in message
news:eG8cltEyJHA.1372@TK2MSFTNGP05.phx.gbl...
> OK, I've since been on to MC AFEE, who doesn't acknowledge that its their
> problem. As a test, they had me disable both the antivirus and firewall
> protection ... I then tried to open a newly recd MS/WORD attachment ... no
> luck. Thus, I toss the ball back to Microsoft as it really does appear to
> be an IE8 glitch/bug. BTW, I deleted all (mostly all) of the temporary
> internet files ... still no luck. Pls help!
>
> ELJAYEM
>
> "ElJay" <ljNOmuenSPAMzen@yaNOSPAMhoo.com> wrote in message
> news:eb968%23DyJHA.1092@TK2MSFTNGP06.phx.gbl...
>>I agree. Further, I think Microsoft is the problem here as everything was
>>working fine (ALL attachments opened) under IE7 but now, MS/Office 2007
>>files FAIL to open under IE8. Hmmmm. Then, I read the horror stories
>>folks are having when trying to uninstall IE8. I suspect the problem also
>>has something to do with the original, factory installed, DELL branded
>>IE7. Please HELP, Microsoft. Thanks!
>>
>> ELJAYEM
>>
>>
>> "z1Barry" <barry.culp@verizon.net> wrote in message
>> news:5640f9d8-7199-44d9-8870-676f11135a4a@u9g2000pre.googlegroups.com...
>>> PA Bear
>>>
>>> Whats the point of directing me to the very thread I just posted in ?
>>>
>>> As far as the rest of your post ..it's a canned reply that I have seen
>>> before and is basically worthless.
>>
>

[Disabling the McAfee applications /now/ isn't going to fix it. You should
have disabled them before you installed IE8.]

ElJay wrote:
> OK, I've since been on to MC AFEE, who doesn't acknowledge that its their
> problem. As a test, they had me disable both the antivirus and firewall
> protection ... I then tried to open a newly recd MS/WORD attachment ... no
> luck. Thus, I toss the ball back to Microsoft as it really does appear to
> be an IE8 glitch/bug. BTW, I deleted all (mostly all) of the temporary
> internet files ... still no luck. Pls help!
>
> ELJAYEM
>
> "ElJay" <ljNOmuenSPAMzen@yaNOSPAMhoo.com> wrote in message
> news:eb968%23DyJHA.1092@TK2MSFTNGP06.phx.gbl...
>> I agree. Further, I think Microsoft is the problem here as everything
>> was
>> working fine (ALL attachments opened) under IE7 but now, MS/Office 2007
>> files FAIL to open under IE8. Hmmmm. Then, I read the horror stories
>> folks are having when trying to uninstall IE8. I suspect the problem
>> also
>> has something to do with the original, factory installed, DELL branded
>> IE7.
>> Please HELP, Microsoft. Thanks!
>>
>> ELJAYEM
>>
>>
>> "z1Barry" <barry.culp@verizon.net> wrote in message
>> news:5640f9d8-7199-44d9-8870-676f11135a4a@u9g2000pre.googlegroups.com...
>>> PA Bear
>>>
>>> Whats the point of directing me to the very thread I just posted in ?
>>>
>>> As far as the rest of your post ..it's a canned reply that I have seen
>>> before and is basically worthless.

OK ... Woulda, coulda, shoulda.

But how can I correct the problem?
I can't even find IE8 or IE7 in the "Uninstall or change a program" module
of the Control Panel!

Judging from other posts, this clearly looks like a Microsoft created
problem that y'all are dodging and blaming the "other guy" (in this case
McAfee). I am really disappointed/disgusted. Do you blame me?

Thanks!

ELJAYEM

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:uu58$9SyJHA.4244@TK2MSFTNGP05.phx.gbl...
> [Disabling the McAfee applications /now/ isn't going to fix it. You
> should have disabled them before you installed IE8.]
>
> ElJay wrote:
>> OK, I've since been on to MC AFEE, who doesn't acknowledge that its their
>> problem. As a test, they had me disable both the antivirus and firewall
>> protection ... I then tried to open a newly recd MS/WORD attachment ...
>> no
>> luck. Thus, I toss the ball back to Microsoft as it really does appear
>> to
>> be an IE8 glitch/bug. BTW, I deleted all (mostly all) of the temporary
>> internet files ... still no luck. Pls help!
>>
>> ELJAYEM
>>
>> "ElJay" <ljNOmuenSPAMzen@yaNOSPAMhoo.com> wrote in message
>> news:eb968%23DyJHA.1092@TK2MSFTNGP06.phx.gbl...
>>> I agree. Further, I think Microsoft is the problem here as everything
>>> was
>>> working fine (ALL attachments opened) under IE7 but now, MS/Office 2007
>>> files FAIL to open under IE8. Hmmmm. Then, I read the horror stories
>>> folks are having when trying to uninstall IE8. I suspect the problem
>>> also
>>> has something to do with the original, factory installed, DELL branded
>>> IE7.
>>> Please HELP, Microsoft. Thanks!
>>>
>>> ELJAYEM
>>>
>>>
>>> "z1Barry" <barry.culp@verizon.net> wrote in message
>>> news:5640f9d8-7199-44d9-8870-676f11135a4a@u9g2000pre.googlegroups.com...
>>>> PA Bear
>>>>
>>>> Whats the point of directing me to the very thread I just posted in ?
>>>>
>>>> As far as the rest of your post ..it's a canned reply that I have seen
>>>> before and is basically worthless.
>

"ElJay" <ljNOmuenSPAMzen@yaNOSPAMhoo.com> wrote in message
news:OCYKNWZyJHA.4272@TK2MSFTNGP06.phx.gbl...
> OK ... Woulda, coulda, shoulda.
>
> But how can I correct the problem?
> I can't even find IE8 or IE7 in the "Uninstall or change a program" module
> of the Control Panel!


It's under WINDOWS Internet Explorer, not MICROSOFT Internet Explorer...

--
Asking a question?
Please tell us the version of the application you are asking about,
your OS, Service Pack level
and the FULL contents of any error message(s)

Thanks Gordon ... I've looked for: "Windows Internet Explorer", "Microsoft
Internet Explorer" and just plain old "Internet Explorer". None are listed
in "Uninstall or change a program" module.


"Gordon" <gordonbparker@yahoo.com> wrote in message
news:Onc5laZyJHA.1380@TK2MSFTNGP05.phx.gbl...
> "ElJay" <ljNOmuenSPAMzen@yaNOSPAMhoo.com> wrote in message
> news:OCYKNWZyJHA.4272@TK2MSFTNGP06.phx.gbl...
>> OK ... Woulda, coulda, shoulda.
>>
>> But how can I correct the problem?
>> I can't even find IE8 or IE7 in the "Uninstall or change a program"
>> module of the Control Panel!
>
>
> It's under WINDOWS Internet Explorer, not MICROSOFT Internet Explorer...
>
> --
> Asking a question?
> Please tell us the version of the application you are asking about,
> your OS, Service Pack level
> and the FULL contents of any error message(s)

"ElJay" <ljNOmuenSPAMzen@yaNOSPAMhoo.com> wrote in message
news:ufmOolZyJHA.3404@TK2MSFTNGP02.phx.gbl...
> Thanks Gordon ... I've looked for: "Windows Internet Explorer",
> "Microsoft Internet Explorer" and just plain old "Internet Explorer".
> None are listed in "Uninstall or change a program" module.
>


Try looking under Windows Updates or Add/Remove Windows Components...
--
Asking a question?
Please tell us the version of the application you are asking about,
your OS, Service Pack level
and the FULL contents of any error message(s)