IE8 Home pages won't load

I'm running xp prp sp3 and installed IE8 and two of my home pages will not
load. this is what it said:

1) We were unable to return you to charter.com.

Internet Explorer has stopped trying to restore this website. It appears
that the website continues to have a problem.
What you can do:
Go to your home page

Try to return to charter.com

More information

When a website causes a failure or crash, Internet Explorer attempts to
restore the site. It stops after two tries to avoid an endless loop


2) We were unable to return you to netzero.net.

Internet Explorer has stopped trying to restore this website. It appears
that the website continues to have a problem.
What you can do:
Go to your home page

Try to return to netzero.net

More information

When a website causes a failure or crash, Internet Explorer attempts to
restore the site. It stops after two tries to avoid an endless loop.

1. Does the behavior persist if you start IE in No Add-ons mode? To start
IE in No Add-ons mode:

=> Right-click on the blue IE desktop icon and select Start without
Add-ons; or

=> Start | (All) Programs | Accessories | System Tools | Internet
Explorer (No add-ons).

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!

3. Does the behavior persist if you boot into Safe Mode with Networking?
[Careful! Only remain in Safe Mode just long enough to test!]

4a. What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when you installed ?

4b. Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

tbird6820 wrote:
> I'm running xp prp sp3 and installed IE8 and two of my home pages will not
> load. this is what it said:
>
> 1) We were unable to return you to charter.com.
>
> Internet Explorer has stopped trying to restore this website. It appears
> that the website continues to have a problem.
> What you can do:
> Go to your home page
>
> Try to return to charter.com
>
> More information
>
> When a website causes a failure or crash, Internet Explorer attempts to
> restore the site. It stops after two tries to avoid an endless loop
>
>
> 2) We were unable to return you to netzero.net.
>
> Internet Explorer has stopped trying to restore this website. It appears
> that the website continues to have a problem.
> What you can do:
> Go to your home page
>
> Try to return to netzero.net
>
> More information
>
> When a website causes a failure or crash, Internet Explorer attempts to
> restore the site. It stops after two tries to avoid an endless loop.

"PA Bear [MS MVP]" wrote:

> 1. Does the behavior persist if you start IE in No Add-ons mode?
(No this does not change anything.)

To start IE in No Add-ons mode:
>
> => Right-click on the blue IE desktop icon and select Start without
> Add-ons; or
>
> => Start | (All) Programs | Accessories | System Tools | Internet
> Explorer (No add-ons).
>
> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>
> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
> http://support.microsoft.com/kb/923737 <= Read before using!
(the fix-it program did not change anything)
>
> 3. Does the behavior persist if you boot into Safe Mode with Networking?
> [Careful! Only remain in Safe Mode just long enough to test!]
(I didn't try this, unsure how to.)
>
> 4a. What anti-virus application or security suite is installed and is your
> subscription current? ( PC Tools Antivirus Free. is up to date) What anti-spyware applications (other than Defender)? (Bit Defender, Free version)
> What third-party firewall (if any)? (Sunbelt Personnal Firewall, Free version) Were any of these applications running
> in the background when you installed ? (yes all were)
>
> 4b. Has a Norton or McAfee application ever been installed on this machine
> (e.g., a free-trial version that came preinstalled when you bought it)? (no)
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> tbird6820 wrote:
> > I'm running xp prp sp3 and installed IE8 and two of my home pages will not
> > load. this is what it said:
> >
> > 1) We were unable to return you to charter.com.
> >
> > Internet Explorer has stopped trying to restore this website. It appears
> > that the website continues to have a problem.
> > What you can do:
> > Go to your home page
> >
> > Try to return to charter.com
> >
> > More information
> >
> > When a website causes a failure or crash, Internet Explorer attempts to
> > restore the site. It stops after two tries to avoid an endless loop
> >
> >
> > 2) We were unable to return you to netzero.net.
> >
> > Internet Explorer has stopped trying to restore this website. It appears
> > that the website continues to have a problem.
> > What you can do:
> > Go to your home page
> >
> > Try to return to netzero.net
> >
> > More information
> >
> > When a website causes a failure or crash, Internet Explorer attempts to
> > restore the site. It stops after two tries to avoid an endless loop.
>
>

I haven't heard from you. I answered your questions 1 thru 4 below your
question in
( ) below your questions.

I also removed netzero and charter from my home page but I still cannot open
these pages and its where my email is. In order to get my email I have to use
my brothers computer.

Dr. Watson for windows has created application errors for this.




"tbird6820" wrote:

>
>
> "PA Bear [MS MVP]" wrote:
>
> > 1. Does the behavior persist if you start IE in No Add-ons mode?
> (No this does not change anything.)
>
> To start IE in No Add-ons mode:
> >
> > => Right-click on the blue IE desktop icon and select Start without
> > Add-ons; or
> >
> > => Start | (All) Programs | Accessories | System Tools | Internet
> > Explorer (No add-ons).
> >
> > Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
> > http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
> >
> > 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
> > http://support.microsoft.com/kb/923737 <= Read before using!
> (the fix-it program did not change anything)
> >
> > 3. Does the behavior persist if you boot into Safe Mode with Networking?
> > [Careful! Only remain in Safe Mode just long enough to test!]
> (I didn't try this, unsure how to.)
> >
> > 4a. What anti-virus application or security suite is installed and is your
> > subscription current? ( PC Tools Antivirus Free. is up to date) What anti-spyware applications (other than Defender)? (Bit Defender, Free version)
> > What third-party firewall (if any)? (Sunbelt Personnal Firewall, Free version) Were any of these applications running
> > in the background when you installed ? (yes all were)
> >
> > 4b. Has a Norton or McAfee application ever been installed on this machine
> > (e.g., a free-trial version that came preinstalled when you bought it)? (no)
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-IE, Mail, Security, Windows Client - since 2002
> > AumHa VSOP & Admin http://aumha.net
> > DTS-L http://dts-l.net/
> >
> > tbird6820 wrote:
> > > I'm running xp prp sp3 and installed IE8 and two of my home pages will not
> > > load. this is what it said:
> > >
> > > 1) We were unable to return you to charter.com.
> > >
> > > Internet Explorer has stopped trying to restore this website. It appears
> > > that the website continues to have a problem.
> > > What you can do:
> > > Go to your home page
> > >
> > > Try to return to charter.com
> > >
> > > More information
> > >
> > > When a website causes a failure or crash, Internet Explorer attempts to
> > > restore the site. It stops after two tries to avoid an endless loop
> > >
> > >
> > > 2) We were unable to return you to netzero.net.
> > >
> > > Internet Explorer has stopped trying to restore this website. It appears
> > > that the website continues to have a problem.
> > > What you can do:
> > > Go to your home page
> > >
> > > Try to return to netzero.net
> > >
> > > More information
> > >
> > > When a website causes a failure or crash, Internet Explorer attempts to
> > > restore the site. It stops after two tries to avoid an endless loop.
> >
> >

Your replies in parentheses were confusing. (Please avoid them.) It looked
like you hadn't replied to #4a or #4b so I didn't post a reply.

Here's a tutorial covering Safe Mode options:
http://www.bleepingcomputer.com/tuto...utorial61.html

BitDefender hasn't offered an anti-spyware application, let alone a free
one, in years. When did you install it? Did you download it from
www.bitdefender.com or another website? Are you sure it's not BitDefender
Free anti-virus?

The above notwithstanding, your anti-virus application, any anti-spyware
applications (other than Windows Defender) and any third-party firewall
(e.g., Sunbelt) should have been disabled AND the Windows Firewall enabled
before installing IE8. Same applies to uninstalling it, which I would
recommend doing now. (Uninstalling IE8 automatically returns the machine to
the IE version you'd been using before you installed it.)

How to uninstall or remove Internet Explorer 8
http://support.microsoft.com/kb/957700

After uninstalling IE8 per the above & rebooting twice, you need to confirm
that your PCTools, BitDefender, and Sunbelt applications are supported in
IE8. If they are, try reinstalling IE8 per the above & rebooting twice.
--
~PA Bear

tbird6820 wrote:
> I haven't heard from you. I answered your questions 1 thru 4 below your
> question in ( ) below your questions.
>
> I also removed netzero and charter from my home page but I still cannot
> open
> these pages and its where my email is. In order to get my email I have to
> use my brothers computer.
>
> Dr. Watson for windows has created application errors for this.
>
> "tbird6820" wrote:
>> "PA Bear [MS MVP]" wrote:
>>> 1. Does the behavior persist if you start IE in No Add-ons mode?
>> (No this does not change anything.)
>>
>> To start IE in No Add-ons mode:
>>>
>>> => Right-click on the blue IE desktop icon and select Start without
>>> Add-ons; or
>>>
>>> => Start | (All) Programs | Accessories | System Tools | Internet
>>> Explorer (No add-ons).
>>>
>>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>
>>> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
>>> http://support.microsoft.com/kb/923737 <= Read before using!
>> (the fix-it program did not change anything)
>>>
>>> 3. Does the behavior persist if you boot into Safe Mode with Networking?
>>> [Careful! Only remain in Safe Mode just long enough to test!]
>> (I didn't try this, unsure how to.)
>>>
>>> 4a. What anti-virus application or security suite is installed and is
>>> your
>>> subscription current? ( PC Tools Antivirus Free. is up to date) What
>>> anti-spyware applications (other than Defender)? (Bit Defender, Free
>>> version) What third-party firewall (if any)? (Sunbelt Personnal
>>> Firewall,
>>> Free version) Were any of these applications running
>>> in the background when you installed ? (yes all were)
>>>
>>> 4b. Has a Norton or McAfee application ever been installed on this
>>> machine
>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>> (no) --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>> AumHa VSOP & Admin http://aumha.net
>>> DTS-L http://dts-l.net/
>>>
>>> tbird6820 wrote:
>>>> I'm running xp prp sp3 and installed IE8 and two of my home pages will
>>>> not load. this is what it said:
>>>>
>>>> 1) We were unable to return you to charter.com.
>>>>
>>>> Internet Explorer has stopped trying to restore this website. It
>>>> appears that the website continues to have a problem.
>>>> What you can do:
>>>> Go to your home page
>>>>
>>>> Try to return to charter.com
>>>>
>>>> More information
>>>>
>>>> When a website causes a failure or crash, Internet Explorer attempts to
>>>> restore the site. It stops after two tries to avoid an endless loop
>>>>
>>>>
>>>> 2) We were unable to return you to netzero.net.
>>>>
>>>> Internet Explorer has stopped trying to restore this website. It
>>>> appears that the website continues to have a problem.
>>>> What you can do:
>>>> Go to your home page
>>>>
>>>> Try to return to netzero.net
>>>>
>>>> More information
>>>>
>>>> When a website causes a failure or crash, Internet Explorer attempts to
>>>> restore the site. It stops after two tries to avoid an endless loop.

Sorry about the confusion.
In respomces to 4a:
my antivirus is PC Tools Antivirus and BitDefender Free versions and is up
to date.
I have no anti-spyware application other than Windows Defender.
my third-party firewall, Sunbelt Personnal Firewall, free version and is up
to date.

In respomces to 4b:
Never had Norton, McAfee or free-trial version applications installed on
this machine.

I'll disabled everything and enable the Windows Firewall as you suggested,
uninstall than reinstall IE8 and I'll let you know.


"PA Bear [MS MVP]" wrote:

> Your replies in parentheses were confusing. (Please avoid them.) It looked
> like you hadn't replied to #4a or #4b so I didn't post a reply.
>
> Here's a tutorial covering Safe Mode options:
> http://www.bleepingcomputer.com/tuto...utorial61.html
>
> BitDefender hasn't offered an anti-spyware application, let alone a free
> one, in years. When did you install it? Did you download it from
> www.bitdefender.com or another website? Are you sure it's not BitDefender
> Free anti-virus?
>
> The above notwithstanding, your anti-virus application, any anti-spyware
> applications (other than Windows Defender) and any third-party firewall
> (e.g., Sunbelt) should have been disabled AND the Windows Firewall enabled
> before installing IE8. Same applies to uninstalling it, which I would
> recommend doing now. (Uninstalling IE8 automatically returns the machine to
> the IE version you'd been using before you installed it.)
>
> How to uninstall or remove Internet Explorer 8
> http://support.microsoft.com/kb/957700
>
> After uninstalling IE8 per the above & rebooting twice, you need to confirm
> that your PCTools, BitDefender, and Sunbelt applications are supported in
> IE8. If they are, try reinstalling IE8 per the above & rebooting twice.
> --
> ~PA Bear
>
> tbird6820 wrote:
> > I haven't heard from you. I answered your questions 1 thru 4 below your
> > question in ( ) below your questions.
> >
> > I also removed netzero and charter from my home page but I still cannot
> > open
> > these pages and its where my email is. In order to get my email I have to
> > use my brothers computer.
> >
> > Dr. Watson for windows has created application errors for this.
> >
> > "tbird6820" wrote:
> >> "PA Bear [MS MVP]" wrote:
> >>> 1. Does the behavior persist if you start IE in No Add-ons mode?
> >> (No this does not change anything.)
> >>
> >> To start IE in No Add-ons mode:
> >>>
> >>> => Right-click on the blue IE desktop icon and select Start without
> >>> Add-ons; or
> >>>
> >>> => Start | (All) Programs | Accessories | System Tools | Internet
> >>> Explorer (No add-ons).
> >>>
> >>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
> >>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
> >>>
> >>> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
> >>> http://support.microsoft.com/kb/923737 <= Read before using!
> >> (the fix-it program did not change anything)
> >>>
> >>> 3. Does the behavior persist if you boot into Safe Mode with Networking?
> >>> [Careful! Only remain in Safe Mode just long enough to test!]
> >> (I didn't try this, unsure how to.)
> >>>
> >>> 4a. What anti-virus application or security suite is installed and is
> >>> your
> >>> subscription current? ( PC Tools Antivirus Free. is up to date) What
> >>> anti-spyware applications (other than Defender)? (Bit Defender, Free
> >>> version) What third-party firewall (if any)? (Sunbelt Personnal
> >>> Firewall,
> >>> Free version) Were any of these applications running
> >>> in the background when you installed ? (yes all were)
> >>>
> >>> 4b. Has a Norton or McAfee application ever been installed on this
> >>> machine
> >>> (e.g., a free-trial version that came preinstalled when you bought it)?
> >>> (no) --
> >>> ~Robear Dyer (PA Bear)
> >>> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>> AumHa VSOP & Admin http://aumha.net
> >>> DTS-L http://dts-l.net/
> >>>
> >>> tbird6820 wrote:
> >>>> I'm running xp prp sp3 and installed IE8 and two of my home pages will
> >>>> not load. this is what it said:
> >>>>
> >>>> 1) We were unable to return you to charter.com.
> >>>>
> >>>> Internet Explorer has stopped trying to restore this website. It
> >>>> appears that the website continues to have a problem.
> >>>> What you can do:
> >>>> Go to your home page
> >>>>
> >>>> Try to return to charter.com
> >>>>
> >>>> More information
> >>>>
> >>>> When a website causes a failure or crash, Internet Explorer attempts to
> >>>> restore the site. It stops after two tries to avoid an endless loop
> >>>>
> >>>>
> >>>> 2) We were unable to return you to netzero.net.
> >>>>
> >>>> Internet Explorer has stopped trying to restore this website. It
> >>>> appears that the website continues to have a problem.
> >>>> What you can do:
> >>>> Go to your home page
> >>>>
> >>>> Try to return to netzero.net
> >>>>
> >>>> More information
> >>>>
> >>>> When a website causes a failure or crash, Internet Explorer attempts to
> >>>> restore the site. It stops after two tries to avoid an endless loop.
>
>

Is "BitDefender Free" an anti-virus application?

tbird6820 wrote:
> Sorry about the confusion.
> In respomces to 4a:
> my antivirus is PC Tools Antivirus and BitDefender Free versions and is up
> to date.
> I have no anti-spyware application other than Windows Defender.
> my third-party firewall, Sunbelt Personnal Firewall, free version and is
> up
> to date.
>
> In respomces to 4b:
> Never had Norton, McAfee or free-trial version applications installed on
> this machine.
>
> I'll disabled everything and enable the Windows Firewall as you suggested,
> uninstall than reinstall IE8 and I'll let you know.
>
>
> "PA Bear [MS MVP]" wrote:
>
>> Your replies in parentheses were confusing. (Please avoid them.) It
>> looked like you hadn't replied to #4a or #4b so I didn't post a reply.
>>
>> Here's a tutorial covering Safe Mode options:
>> http://www.bleepingcomputer.com/tuto...utorial61.html
>>
>> BitDefender hasn't offered an anti-spyware application, let alone a free
>> one, in years. When did you install it? Did you download it from
>> www.bitdefender.com or another website? Are you sure it's not
>> BitDefender
>> Free anti-virus?
>>
>> The above notwithstanding, your anti-virus application, any anti-spyware
>> applications (other than Windows Defender) and any third-party firewall
>> (e.g., Sunbelt) should have been disabled AND the Windows Firewall
>> enabled
>> before installing IE8. Same applies to uninstalling it, which I would
>> recommend doing now. (Uninstalling IE8 automatically returns the machine
>> to the IE version you'd been using before you installed it.)
>>
>> How to uninstall or remove Internet Explorer 8
>> http://support.microsoft.com/kb/957700
>>
>> After uninstalling IE8 per the above & rebooting twice, you need to
>> confirm
>> that your PCTools, BitDefender, and Sunbelt applications are supported in
>> IE8. If they are, try reinstalling IE8 per the above & rebooting twice.
>> --
>> ~PA Bear
>>
>> tbird6820 wrote:
>>> I haven't heard from you. I answered your questions 1 thru 4 below your
>>> question in ( ) below your questions.
>>>
>>> I also removed netzero and charter from my home page but I still cannot
>>> open
>>> these pages and its where my email is. In order to get my email I have
>>> to
>>> use my brothers computer.
>>>
>>> Dr. Watson for windows has created application errors for this.
>>>
>>> "tbird6820" wrote:
>>>> "PA Bear [MS MVP]" wrote:
>>>>> 1. Does the behavior persist if you start IE in No Add-ons mode?
>>>> (No this does not change anything.)
>>>>
>>>> To start IE in No Add-ons mode:
>>>>>
>>>>> => Right-click on the blue IE desktop icon and select Start without
>>>>> Add-ons; or
>>>>>
>>>>> => Start | (All) Programs | Accessories | System Tools | Internet
>>>>> Explorer (No add-ons).
>>>>>
>>>>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
>>>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>>>
>>>>> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
>>>>> http://support.microsoft.com/kb/923737 <= Read before using!
>>>> (the fix-it program did not change anything)
>>>>>
>>>>> 3. Does the behavior persist if you boot into Safe Mode with
>>>>> Networking?
>>>>> [Careful! Only remain in Safe Mode just long enough to test!]
>>>> (I didn't try this, unsure how to.)
>>>>>
>>>>> 4a. What anti-virus application or security suite is installed and is
>>>>> your
>>>>> subscription current? ( PC Tools Antivirus Free. is up to date) What
>>>>> anti-spyware applications (other than Defender)? (Bit Defender, Free
>>>>> version) What third-party firewall (if any)? (Sunbelt Personnal
>>>>> Firewall,
>>>>> Free version) Were any of these applications running
>>>>> in the background when you installed ? (yes all were)
>>>>>
>>>>> 4b. Has a Norton or McAfee application ever been installed on this
>>>>> machine
>>>>> (e.g., a free-trial version that came preinstalled when you bought
>>>>> it)?
>>>>> (no) --
>>>>> ~Robear Dyer (PA Bear)
>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>> AumHa VSOP & Admin http://aumha.net
>>>>> DTS-L http://dts-l.net/
>>>>>
>>>>> tbird6820 wrote:
>>>>>> I'm running xp prp sp3 and installed IE8 and two of my home pages
>>>>>> will
>>>>>> not load. this is what it said:
>>>>>>
>>>>>> 1) We were unable to return you to charter.com.
>>>>>>
>>>>>> Internet Explorer has stopped trying to restore this website. It
>>>>>> appears that the website continues to have a problem.
>>>>>> What you can do:
>>>>>> Go to your home page
>>>>>>
>>>>>> Try to return to charter.com
>>>>>>
>>>>>> More information
>>>>>>
>>>>>> When a website causes a failure or crash, Internet Explorer attempts
>>>>>> to
>>>>>> restore the site. It stops after two tries to avoid an endless loop
>>>>>>
>>>>>>
>>>>>> 2) We were unable to return you to netzero.net.
>>>>>>
>>>>>> Internet Explorer has stopped trying to restore this website. It
>>>>>> appears that the website continues to have a problem.
>>>>>> What you can do:
>>>>>> Go to your home page
>>>>>>
>>>>>> Try to return to netzero.net
>>>>>>
>>>>>> More information
>>>>>>
>>>>>> When a website causes a failure or crash, Internet Explorer attempts
>>>>>> to
>>>>>> restore the site. It stops after two tries to avoid an endless loop.