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IEPersistence.html issue with CNN.com

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  #1 (permalink)  
Old 03-21-2009
John
 

Posts: n/a
IEPersistence.html issue with CNN.com
I'm having an issue that a great many people have reported. I had it in IE 7
(on Vista SP1, fully patched), and unfortunately it seems to have stuck
around with IE 8.

The issue is that CNN videos, such as the one at
http://www.cnn.com/video/#/video/liv....recession.cnn
won't play. I jut get a black window where the video should be. IE displays
an alert icon in the lower left corner of the scren (a little piece of white
paper with a yellow triangle and exclamation point on it).

When I double-click the icon, I get a window that says "Errors on this web
page might cause it to work incorrectly." The error is:

===
Message: The data is invalid.

Line: 16
Char: 4
Code: 0
URI: http://www.cnn.com/.element/js/2.0/s...rsistence.html
===

There are two solutions that work.

One is to run IE with elevated priviliges (right-click the IE icon and chose
"Run as administrator"). But of course, that's a terrible idea.

The other is to use IE's "Restore Advanced Settings" option
(http://support.microsoft.com/default.aspx/kb/923737). The problem with that
is that it deletes things that I don't want to delete (like form data and
cookies for other websites). I did this once before, and it cleared up the
problem for a while, but then the issue came back.

So, I'm basically looking for a way to manually delete whatever is causing
CNN's site to have problems, but without deleting everything else.

Any ideas?
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  #2 (permalink)  
Old 03-21-2009
Don Varnau
 

Posts: n/a
Re: IEPersistence.html issue with CNN.com
Hi,
A browser add-on may be causing this problem.
For troubleshooting information see:
928426- Internet Explorer 7 may exit immediately when it includes an add-on
http://support.microsoft.com/kb/928426

More at:
Problem: Crashes or hangs
http://www.enhanceie.com/ie/troubleshoot.asp

IEBlog Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

Windows Vista Help- Internet Explorer add-ons frequently asked questions:
http://windowshelp.microsoft.com/Win...f9b7e1033.mspx

2. If the problem is not caused by an add-on, look for a third-party program
as the cause.
936214- How to troubleshoot compatibility problems that affect IE7 in
Windows Vista:
http://support.microsoft.com/kb/936214 (Also applies to XP)

3. More:
Internet Options> Advanced "Allow active content to run in files on My
Computer"
Try this unchecked (default) and checked.

From IE> Tools> Manage add-ons> Enable or disable add-ons> Show: Add-ons
that have been used by... > is Shockwave Flash Object enabled?

Internet Options> Privacy, place cnn.com in the "always allow" list.

Place cnn.com in Trusted Sites.
To add a trusted site... Internet Options> Security> Trusted Sites> Uncheck
"Require server verification" and enter the site as (for example) *.cnn.com

Troubleshoot Adobe Flash Player installation for Windows:
http://kb.adobe.com/selfservice/view...nalId=tn_19166

Hope this helps,
Don
[MS MVP- IE]


"John" <John@discussions.microsoft.com> wrote in message
news:291F6428-547E-45E1-8B60-29DFE65B9C73@microsoft.com...
> I'm having an issue that a great many people have reported. I had it in IE

7
> (on Vista SP1, fully patched), and unfortunately it seems to have stuck
> around with IE 8.
>
> The issue is that CNN videos, such as the one at
>

http://www.cnn.com/video/#/video/liv....recession.cnn
> won't play. I jut get a black window where the video should be. IE

displays
> an alert icon in the lower left corner of the scren (a little piece of

white
> paper with a yellow triangle and exclamation point on it).
>
> When I double-click the icon, I get a window that says "Errors on this web
> page might cause it to work incorrectly." The error is:
>
> ===
> Message: The data is invalid.
>
> Line: 16
> Char: 4
> Code: 0
> URI: http://www.cnn.com/.element/js/2.0/s...rsistence.html
> ===
>
> There are two solutions that work.
>
> One is to run IE with elevated priviliges (right-click the IE icon and

chose
> "Run as administrator"). But of course, that's a terrible idea.
>
> The other is to use IE's "Restore Advanced Settings" option
> (http://support.microsoft.com/default.aspx/kb/923737). The problem with

that
> is that it deletes things that I don't want to delete (like form data and
> cookies for other websites). I did this once before, and it cleared up the
> problem for a while, but then the issue came back.
>
> So, I'm basically looking for a way to manually delete whatever is causing
> CNN's site to have problems, but without deleting everything else.
>
> Any ideas?


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  #3 (permalink)  
Old 03-21-2009
John
 

Posts: n/a
Re: IEPersistence.html issue with CNN.com
Hi, Don. Thanks for the suggestions.

I disabled all add-ons, but that didn't help. Also, the add-ons that run are
the same ones running when I run IE with elevated security, so I had a hunch
that might not be the issue. (I re-enabled the add-ons after.)

"Allow active content to run in files on My Computer" was disabled. I
enabled it, but it made no difference. (I unchecked this option again after.)

I had success by adding *.CNN.com to the list of trusted sites. However, I
don't see that as a permanent solution, because CNN is *not* a trusted site
(by my definition of the idea). Maybe I'm just too uptight about that, but
I'm very cautious of my use of trusted sites.

Besides, millions of people are able to use CNN's website while keeping it
in the Internet zone. And since resetting all IE settings temporarily fixes
the problem, there must be something else going on...
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  #4 (permalink)  
Old 03-23-2009
Don Varnau
 

Posts: n/a
Re: IEPersistence.html issue with CNN.com
Hi,
Sorry for the delay. In the Internet Zone> Custom level> Scripting> is
Active scripting enabled?

Don
[MS MVP- IE]

"John" <John@discussions.microsoft.com> wrote in message
news5CBCA09-532D-44C2-AEAC-B81BB0377509@microsoft.com...
> Hi, Don. Thanks for the suggestions.
>
> I disabled all add-ons, but that didn't help. Also, the add-ons that run

are
> the same ones running when I run IE with elevated security, so I had a

hunch
> that might not be the issue. (I re-enabled the add-ons after.)
>
> "Allow active content to run in files on My Computer" was disabled. I
> enabled it, but it made no difference. (I unchecked this option again

after.)
>
> I had success by adding *.CNN.com to the list of trusted sites. However, I
> don't see that as a permanent solution, because CNN is *not* a trusted

site
> (by my definition of the idea). Maybe I'm just too uptight about that, but
> I'm very cautious of my use of trusted sites.
>
> Besides, millions of people are able to use CNN's website while keeping it
> in the Internet zone. And since resetting all IE settings temporarily

fixes
> the problem, there must be something else going on...


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  #5 (permalink)  
Old 05-22-2009
nevet9
 

Posts: n/a
Re: IEPersistence.html issue with CNN.com

John...here's the permanent fix (for at least IE7&8) you're looking
for...posted initally by a "ScottP" on another topic here for same
problem:

1. IE Tools/Internet Options/Advanced tab - click on "Restore Advanced
Settings" button, then "Apply"
2. On same Advanced tab screen, click the "Reset..." button, then
"Reset..." again on next screen and then "Close"
3. Close all IE windows and restart IE

FYI...that solved the error flag ("IEpersistence.html") I was getting
with all or most CNN pages, fixed the all-black static video screen, and
populated the large video index below that with the thumbnail images.

Ideally, someone should do a compare of the before and after advanced
settings and hopefully pin down the specific setting(s) changes
involved, but unfortunately, I tried the fix first before remembering to
do that.

nevet


--
nevet9
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  #6 (permalink)  
Old 08-03-2009
 

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Re: IEPersistence.html issue with CNN.com
when using internet explorer: check that data persistance in internet options under tools is cleared -and- check that the setting to allow animation and video on a webpage that does not use an external media player is ENABLED. that should fix it.
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  #7 (permalink)  
Old 09-20-2009
 

Join Date: Sep 2009
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Re: IEPersistence.html issue with CNN.com
Quote:
Originally Posted by leitz View Post
when using internet explorer: check that data persistance in internet options under tools is cleared -and- check that the setting to allow animation and video on a webpage that does not use an external media player is ENABLED. that should fix it.
Glad I'm not alone in having this problem, now I just wish I could find a solution! Thanks for the suggestions above. I tried all of these options including adding CNN.com - Breaking News, U.S., World, Weather, Entertainment & Video News to my trusted sites and still have no luck seeing a video on cnn.com.

Any other suggestions greatfully received.
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