Cumulative Security Update for Internet Explorer 7 for Windows Server 2003 (KB961260)

#1 (**permalink**) 03-20-2009

I am unable to install the Cumulative Security Update for Internet Explorer
7 for Windows Server 2003 (KB961260) on my SBS 2003. I shall appreciate if
someone can provide a work around for it.

Thanking you in advance,

Rajiv K. Khandelwal

#2 (**permalink**) 03-20-2009

And what kind of error are you getting?

--
Cris Hanna [SBS - MVP]
Co-Contributor, Windows Small Business Server 2008 Unleashed
http://www.amazon.com/Windows-Small-...69967&sr= 8-1
Owner, CPU Services, Belleville, IL
A Microsoft Registered Partner
------------------------------------
MVPs do not work for Microsoft
Please do not submit questions directly to me.

"Rajiv K Khandelwal" <rajiv@vardaan.net> wrote in message news:u1ysnZVqJHA.1172@TK2MSFTNGP05.phx.gbl...
I am unable to install the Cumulative Security Update for Internet Explorer
7 for Windows Server 2003 (KB961260) on my SBS 2003. I shall appreciate if
someone can provide a work around for it.

Thanking you in advance,

Rajiv K. Khandelwal

#3 (**permalink**) 03-21-2009

[adding crosspost to Windows Update newsgroup]

What happens when you try to install KB961620? Post any error messages in
their entirety.

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB999999).

If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the "Consumer IE queue" (which is
47830).

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

Rajiv K Khandelwal wrote:
> I am unable to install the Cumulative Security Update for Internet
> Explorer
> 7 for Windows Server 2003 (KB961260) on my SBS 2003. I shall appreciate if
> someone can provide a work around for it.
>
> Thanking you in advance,
>
> Rajiv K. Khandelwal

#4 (**permalink**) 03-21-2009

Thanks for the two responses.

I do not get any error message but it says that it failed to install.

Thanks once again.

Rajiv K. Khandelwal

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:%23Hny0zdqJHA.528@TK2MSFTNGP06.phx.gbl...
> [adding crosspost to Windows Update newsgroup]
>
> What happens when you try to install KB961620? Post any error messages in
> their entirety.
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY
> in the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is
> related to a Security Update and cite the update's KB number (e.g.,
> KB999999).
>
> If your problem relates to a Cumulative Security Update for IE, call the
> above number and ask to be transferred to the "Consumer IE queue" (which
> is 47830).
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available
> through your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
>
> Rajiv K Khandelwal wrote:
>> I am unable to install the Cumulative Security Update for Internet
>> Explorer
>> 7 for Windows Server 2003 (KB961260) on my SBS 2003. I shall appreciate
>> if
>> someone can provide a work around for it.
>>
>> Thanking you in advance,
>>
>> Rajiv K. Khandelwal
>

#5 (**permalink**) 03-21-2009

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

But you best bet would be contact MS Support. Good luck.
--
~PA Bear

"Rajiv K Khandelwal" <rajiv@vardaan.net> wrote in message
news:OnItjTeqJHA.1304@TK2MSFTNGP05.phx.gbl...
> Thanks for the two responses.
>
> I do not get any error message but it says that it failed to install.
>
> Thanks once again.
>
> Rajiv K. Khandelwal
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:%23Hny0zdqJHA.528@TK2MSFTNGP06.phx.gbl...
>> [adding crosspost to Windows Update newsgroup]
>>
>> What happens when you try to install KB961620? Post any error messages
>> in their entirety.
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with security updates. When you call, clearly state that your problem is
>> related to a Security Update and cite the update's KB number (e.g.,
>> KB999999).
>>
>> If your problem relates to a Cumulative Security Update for IE, call the
>> above number and ask to be transferred to the "Consumer IE queue" (which
>> is 47830).
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through your usual support contacts.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.net
>>
>>
>> Rajiv K Khandelwal wrote:
>>> I am unable to install the Cumulative Security Update for Internet
>>> Explorer
>>> 7 for Windows Server 2003 (KB961260) on my SBS 2003. I shall appreciate
>>> if
>>> someone can provide a work around for it.
>>>
>>> Thanking you in advance,
>>>
>>> Rajiv K. Khandelwal
>>
>
>

#6 (**permalink**) 03-23-2009

Thank you for the detailed mail. However, I could not find the relevant
cause of the failure. I am copying a portion of the log file for your
analysis:
2009-03-23 16:08:41:467 884 10d4 AU AU received install approval from
client for 1 updates
2009-03-23 16:08:41:483 884 10d4 AU #############
2009-03-23 16:08:41:483 884 10d4 AU ## START ## AU: Install updates
2009-03-23 16:08:41:483 884 10d4 AU #########
2009-03-23 16:08:41:483 884 10d4 AU # Initiating manual install
2009-03-23 16:08:41:483 884 10d4 AU # Approved updates = 1
2009-03-23 16:08:41:530 884 10d4 AU <<## SUBMITTED ## AU: Install updates /
installing updates [CallId = {A647D9E2-2FD3-47A9-A3BB-3D4EDC6F9C6B}]
2009-03-23 16:08:41:530 884 1634 Agent *************
2009-03-23 16:08:41:530 884 1634 Agent ** START ** Agent: Installing
updates [CallerId = AutomaticUpdates]
2009-03-23 16:08:41:530 884 1634 Agent *********
2009-03-23 16:08:41:530 884 1634 Agent * Updates to install = 1
2009-03-23 16:08:42:498 884 1634 Agent * Title = Cumulative Security
Update for Internet Explorer 7 for Windows Server 2003 (KB961260)
2009-03-23 16:08:42:498 884 1634 Agent * UpdateId =
{BB62DE3B-38C5-409D-8C26-DACB3D91E9AE}.102
2009-03-23 16:08:42:498 884 1634 Agent * Bundles 1 updates:
2009-03-23 16:08:42:498 884 1634 Agent *
{458A093B-3E8D-4082-987B-3EFCA9D476AE}.102
2009-03-23 16:08:43:670 884 1634 Agent WARNING: LoadLibrary failed for
srclient.dll with hr:8007007e
2009-03-23 16:08:43:686 884 1634 Handler Attempting to create remote
handler process as DOMAIN\Administrator in session 0
2009-03-23 16:08:46:951 884 1634 DnldMgr Preparing update for install,
updateId = {458A093B-3E8D-4082-987B-3EFCA9D476AE}.102.
2009-03-23 16:08:47:076 3800 167c Misc =========== Logging initialized
(build: 7.2.6001.788, tz: +0530) ===========
2009-03-23 16:08:47:076 3800 167c Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2009-03-23 16:08:47:076 3800 167c Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2009-03-23 16:08:47:076 3800 167c Handler :::::::::::::
2009-03-23 16:08:47:076 3800 167c Handler :: START :: Handler: Windows
Patch Install
2009-03-23 16:08:47:092 3800 167c Handler :::::::::
2009-03-23 16:08:47:092 3800 167c Handler : Updates to install = 1
2009-03-23 16:08:47:108 3800 167c Handler : Installing update
{458A093B-3E8D-4082-987B-3EFCA9D476AE}.102
2009-03-23 16:08:47:108 3800 d28 Handler Installing with
parameters=-q -z -er,
sandbox=C:\WINDOWS\SoftwareDistribution\Download\c 1d1ec43923ebbfcc146e8bc1ba55837.
2009-03-23 16:10:17:780 3800 d28 Handler Install completed with 0x8007f00d.
2009-03-23 16:10:17:780 3800 167c Handler Install was cancelled
2009-03-23 16:10:17:780 884 6c8 AU >>## RESUMED ## AU: Installing update
[UpdateId = {BB62DE3B-38C5-409D-8C26-DACB3D91E9AE}]
2009-03-23 16:10:17:780 884 6c8 AU # WARNING: Install aborted, error =
0x8024000B
2009-03-23 16:10:18:155 3800 167c Handler : Install completed: result type
= 0x2, installer error = False, error = 0x8007f00d, disabled until reboot =
No, reboot required = No
2009-03-23 16:10:18:155 3800 167c Handler FATAL: UH: 0x80242008:
HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
2009-03-23 16:10:18:155 3800 167c Handler :::::::::
2009-03-23 16:10:18:155 3800 167c Handler :: END :: Handler: Windows
Patch Install
2009-03-23 16:10:18:155 3800 167c Handler :::::::::::::
2009-03-23 16:10:18:201 884 1634 Agent * WARNING: Exit code = 0x8024000B
2009-03-23 16:10:18:201 884 6c8 AU Install call completed.
2009-03-23 16:10:18:201 884 1634 Agent *********
2009-03-23 16:10:18:201 884 6c8 AU # WARNING: Install call aborted,
reboot required = No, error = 0x8024000B
2009-03-23 16:10:18:201 884 1634 Agent ** END ** Agent: Installing
updates [CallerId = AutomaticUpdates]
2009-03-23 16:10:18:201 884 6c8 AU #########
2009-03-23 16:10:18:201 884 1634 Agent *************
2009-03-23 16:10:18:201 884 6c8 AU ## END ## AU: Installing updates
[CallId = {A647D9E2-2FD3-47A9-A3BB-3D4EDC6F9C6B}]
2009-03-23 16:10:18:201 884 1634 Agent WARNING: WU client failed installing
updates with error 0x8024000b
2009-03-23 16:10:18:201 884 6c8 AU #############
2009-03-23 16:10:18:201 884 6c8 AU Install complete for all calls, reboot
NOT needed
2009-03-23 16:10:22:780 884 1610 Report REPORT EVENT:
{3AA52CCD-5ECA-473D-9F3C-9BEB8865F217} 2009-03-23 16:10:17:780+0530 1 186
101 {BB62DE3B-38C5-409D-8C26-DACB3D91E9AE} 102 8024000b AutomaticUpdates
Success Content Install User cancelled the installation.
2009-03-23 16:11:01:701 884 1608 AU Triggering Offline detection
(non-interactive)
2009-03-23 16:11:01:780 884 bfc AU #############
2009-03-23 16:11:01:780 884 bfc AU ## START ## AU: Search for updates
2009-03-23 16:11:01:780 884 bfc AU #########
2009-03-23 16:11:01:780 884 bfc AU <<## SUBMITTED ## AU: Search for updates
[CallId = {EB82ECC3-4755-43A6-BF0C-C9DC4A9599CF}]
2009-03-23 16:11:01:780 884 1610 Agent *************
2009-03-23 16:11:01:780 884 1610 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-03-23 16:11:01:780 884 1610 Agent *********
2009-03-23 16:11:01:780 884 1610 Agent * Online = No; Ignore download
priority = No
2009-03-23 16:11:01:780 884 1610 Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2009-03-23 16:11:01:780 884 1610 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2009-03-23 16:11:01:780 884 1610 Agent * Search Scope = {Machine}
2009-03-23 16:11:01:811 4660 123c CltUI AU client got new directive =
'Shutdown', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return =
0x00000000
2009-03-23 16:11:04:936 884 bfc AU AU received handle event
2009-03-23 16:12:15:889 884 1610 Agent Update
{424B67AB-AD7C-4501-AD67-C6E23BF2861E}.101 is pruned out due to potential
supersedence
2009-03-23 16:12:15:889 884 1610 Agent * Added update
{BB62DE3B-38C5-409D-8C26-DACB3D91E9AE}.102 to search result
2009-03-23 16:12:15:889 884 1610 Agent * Found 1 updates and 47
categories in search; evaluated appl. rules of 676 out of 1695 deployed
entities
2009-03-23 16:12:16:217 884 1610 Agent *********
2009-03-23 16:12:16:217 884 1610 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-03-23 16:12:16:217 884 1610 Agent *************
2009-03-23 16:12:16:295 884 6c8 AU >>## RESUMED ## AU: Search for updates
[CallId = {EB82ECC3-4755-43A6-BF0C-C9DC4A9599CF}]
2009-03-23 16:12:16:295 884 6c8 AU # 1 updates detected
2009-03-23 16:12:16:295 884 6c8 AU #########
2009-03-23 16:12:16:295 884 6c8 AU ## END ## AU: Search for updates
[CallId = {EB82ECC3-4755-43A6-BF0C-C9DC4A9599CF}]
2009-03-23 16:12:16:295 884 6c8 AU #############
2009-03-23 16:12:16:295 884 6c8 AU Auto-approving update for download,
updateId = {BB62DE3B-38C5-409D-8C26-DACB3D91E9AE}.102, ForUx=0, IsOwnerUx=0,
HasDeadline=0, IsMinor=0
2009-03-23 16:12:16:295 884 6c8 AU Auto-approved 1 update(s) for download
(NOT for Ux)
2009-03-23 16:12:16:311 884 6c8 AU #############
2009-03-23 16:12:16:311 884 6c8 AU ## START ## AU: Download updates
2009-03-23 16:12:16:311 884 6c8 AU #########
2009-03-23 16:12:16:311 884 6c8 AU # Approved updates = 1
2009-03-23 16:12:16:373 884 6c8 AU AU initiated download, updateId =
{BB62DE3B-38C5-409D-8C26-DACB3D91E9AE}.102, callId =
{32CD9D02-4DC7-4351-A5D6-6B7CC90290FB}
2009-03-23 16:12:16:373 884 6c8 AU AU setting pending client directive to
'Download Progress'
2009-03-23 16:12:16:436 884 6c8 AU # Pending download calls = 1
2009-03-23 16:12:16:436 884 6c8 AU <<## SUBMITTED ## AU: Download updates
2009-03-23 16:12:16:873 884 1610 DnldMgr *************
2009-03-23 16:12:16:873 884 1610 DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = AutomaticUpdates]
2009-03-23 16:12:16:873 884 1610 DnldMgr *********
2009-03-23 16:12:16:873 884 1610 DnldMgr * Call ID =
{32CD9D02-4DC7-4351-A5D6-6B7CC90290FB}
2009-03-23 16:12:16:873 884 1610 DnldMgr * Priority = 2, Interactive = 0,
Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2009-03-23 16:12:16:873 884 1610 DnldMgr * Updates to download = 1
2009-03-23 16:12:16:873 884 1610 Agent * Title = Cumulative Security
Update for Internet Explorer 7 for Windows Server 2003 (KB961260)
2009-03-23 16:12:16:873 884 1610 Agent * UpdateId =
{BB62DE3B-38C5-409D-8C26-DACB3D91E9AE}.102
2009-03-23 16:12:16:873 884 1610 Agent * Bundles 1 updates:
2009-03-23 16:12:16:873 884 1610 Agent *
{458A093B-3E8D-4082-987B-3EFCA9D476AE}.102
2009-03-23 16:12:16:873 884 1610 DnldMgr *********** DnldMgr: Regulation
Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********
2009-03-23 16:12:16:873 884 1610 DnldMgr Contacting regulation server for 1
updates.
2009-03-23 16:12:16:920 884 1610 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2009-03-23 16:12:16:936 884 1610 Misc Microsoft signed: Yes
2009-03-23 16:12:16:951 884 1610 DnldMgr Regulation server path:
http://update.microsoft.com/v6/Updat...egulation.asmx.
2009-03-23 16:12:31:514 884 bfc AU Launched new AU client for directive
'Download Progress', session id = 0x0
2009-03-23 16:12:31:592 6120 16bc Misc =========== Logging initialized
(build: 7.2.6001.788, tz: +0530) ===========
2009-03-23 16:12:31:592 6120 16bc Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2009-03-23 16:12:31:592 6120 16bc AUClnt Launched Client UI process
2009-03-23 16:12:31:873 6120 16bc Misc =========== Logging initialized
(build: 7.2.6001.788, tz: +0530) ===========
2009-03-23 16:12:31:873 6120 16bc Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2009-03-23 16:12:31:873 6120 16bc Misc = Module:
C:\WINDOWS\system32\wucltui.dll
2009-03-23 16:12:31:873 6120 16bc CltUI AU client got new directive =
'Download Progress', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D},
return = 0x00000000
2009-03-23 16:12:32:092 6120 16bc CltUI AU client creating UI plugin,
clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89}
2009-03-23 16:12:33:170 884 1610 DnldMgr * Regulation call complete.
0x00000000
2009-03-23 16:12:33:201 884 1610 DnldMgr *********** DnldMgr: New download
job [UpdateId = {458A093B-3E8D-4082-987B-3EFCA9D476AE}.102] ***********
2009-03-23 16:12:33:201 884 1610 DnldMgr * Queueing update for download
handler request generation.
2009-03-23 16:12:33:201 884 1610 DnldMgr Generating download request for
update {458A093B-3E8D-4082-987B-3EFCA9D476AE}.102
2009-03-23 16:12:53:936 884 1610 Handler Windows Patch download for
UpdateId = {458A093B-3E8D-4082-987B-3EFCA9D476AE}: selected action is
download express (delta).
2009-03-23 16:13:09:936 884 1610 DnldMgr *********** DnldMgr: New download
job [UpdateId = {458A093B-3E8D-4082-987B-3EFCA9D476AE}.102] ***********
2009-03-23 16:13:10:045 884 1610 DnldMgr * All files for update were
already downloaded and are valid.
2009-03-23 16:13:10:139 884 1610 Agent *********
2009-03-23 16:13:10:139 884 6c8 AU >>## RESUMED ## AU: Download update
[UpdateId = {BB62DE3B-38C5-409D-8C26-DACB3D91E9AE}, succeeded]
2009-03-23 16:13:10:139 884 1610 Agent ** END ** Agent: Downloading
updates [CallerId = AutomaticUpdates]
2009-03-23 16:13:10:139 884 1610 Agent *************
2009-03-23 16:13:10:139 884 6c8 AU #########
2009-03-23 16:13:10:139 884 6c8 AU ## END ## AU: Download updates
2009-03-23 16:13:10:139 884 6c8 AU #############
2009-03-23 16:13:10:155 884 6c8 AU AU setting pending client directive to
'Install Approval'
2009-03-23 16:13:10:155 884 6c8 AU Changing existing AU client directive
from 'Download Progress' to 'Install Approval', session id = 0x0
2009-03-23 16:13:10:170 6120 16bc CltUI AU client got new directive =
'Install Approval', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D},
return = 0x00000000
2009-03-23 16:13:10:170 6120 16bc CltUI AU client creating UI plugin,
clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89}
2009-03-23 16:13:15:155 884 1610 Report REPORT EVENT:
{B604F6E4-E037-41D3-9F0E-E8C354B5240B} 2009-03-23 16:13:10:155+0530 1 189
102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
Content Install Installation Ready: The following updates are downloaded and
ready for installation. To install the updates, an administrator should log
on to this computer and Windows will prompt with further instructions: -
Cumulative Security Update for Internet Explorer 7 for Windows Server 2003
(KB961260)

--
Rajiv K. Khandelwal
"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:%23fqoN$kqJHA.1236@TK2MSFTNGP02.phx.gbl...
> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
> Update Services installation issues:
> http://support.microsoft.com/kb/906602
>
> 1. See the "Need more help? Tell us what problem you are having" section
> of http://support.microsoft.com/ph/6527
>
> 2. You cannot install some updates or programs
> http://support.microsoft.com/kb/822798
>
> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
> associated with the download/install.
>
> How to read the WindowsUpdate.log file
> http://support.microsoft.com/kb/902093
>
> 3b. Compare errors to those listed here:
> http://www.bleepingcomputer.com/blog...showentry=1122
> and/or go to http://windowsupdate.microsoft.com > click on Help and
> Support link in left pane > Solve problems on your own.
>
> But you best bet would be contact MS Support. Good luck.
> --
> ~PA Bear
>
> "Rajiv K Khandelwal" <rajiv@vardaan.net> wrote in message
> news:OnItjTeqJHA.1304@TK2MSFTNGP05.phx.gbl...
>> Thanks for the two responses.
>>
>> I do not get any error message but it says that it failed to install.
>>
>> Thanks once again.
>>
>> Rajiv K. Khandelwal
>>
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>> news:%23Hny0zdqJHA.528@TK2MSFTNGP06.phx.gbl...
>>> [adding crosspost to Windows Update newsgroup]
>>>
>>> What happens when you try to install KB961620? Post any error messages
>>> in their entirety.
>>>
>>> Start a free Windows Update support incident request:
>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>
>>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>>> in the United States and in Canada or by contacting your local Microsoft
>>> subsidiary. There is no-charge for support calls that are associated
>>> with security updates. When you call, clearly state that your problem
>>> is related to a Security Update and cite the update's KB number (e.g.,
>>> KB999999).
>>>
>>> If your problem relates to a Cumulative Security Update for IE, call the
>>> above number and ask to be transferred to the "Consumer IE queue" (which
>>> is 47830).
>>>
>>> Support for Windows Update:
>>> http://support.microsoft.com/gp/wusupport
>>>
>>> For more information about how to contact your local Microsoft
>>> subsidiary for security update support issues, visit the International
>>> Support Web site: http://support.microsoft.com/common/international.aspx
>>>
>>> For enterprise customers, support for security updates is available
>>> through your usual support contacts.
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>> AumHa VSOP & Admin; DTS-L.net
>>>
>>>
>>> Rajiv K Khandelwal wrote:
>>>> I am unable to install the Cumulative Security Update for Internet
>>>> Explorer
>>>> 7 for Windows Server 2003 (KB961260) on my SBS 2003. I shall appreciate
>>>> if
>>>> someone can provide a work around for it.
>>>>
>>>> Thanking you in advance,
>>>>
>>>> Rajiv K. Khandelwal
>>>
>>
>>
>

#7 (**permalink**) 03-23-2009

"Rajiv K Khandelwal" <rajiv@vardaan.net> schrieb:

> 2009-03-23 16:13:15:155 884 1610 Report REPORT EVENT:
> {B604F6E4-E037-41D3-9F0E-E8C354B5240B} 2009-03-23 16:13:10:155+0530 1 189
> 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
> Content Install Installation Ready: The following updates are downloaded and
> ready for installation. To install the updates, an administrator should log
> on to this computer and Windows will prompt with further instructions: -
> Cumulative Security Update for Internet Explorer 7 for Windows Server 2003
> (KB961260)

You've done that already? <duck>

Bye,
Freudi

#8 (**permalink**) 03-23-2009

And have you logged -on as Administrator and followed the prompt from
Automatic Updates yet?
--
~PA Bear

Rajiv K Khandelwal wrote:
> Thank you for the detailed mail. However, I could not find the relevant
> cause of the failure. I am copying a portion of the log file for your
> analysis:
<snip>
2009-03-23 16:13:10:155+0530 1 189
> 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
> Content Install Installation Ready: The following updates are downloaded
> and
> ready for installation. To install the updates, an administrator should
> log
> on to this computer and Windows will prompt with further instructions: -
> Cumulative Security Update for Internet Explorer 7 for Windows Server 2003
> (KB961260)
>
>> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
>> Update Services installation issues:
>> http://support.microsoft.com/kb/906602
>>
>> 1. See the "Need more help? Tell us what problem you are having" section
>> of http://support.microsoft.com/ph/6527
>>
>> 2. You cannot install some updates or programs
>> http://support.microsoft.com/kb/822798
>>
>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
>> associated with the download/install.
>>
>> How to read the WindowsUpdate.log file
>> http://support.microsoft.com/kb/902093
>>
>> 3b. Compare errors to those listed here:
>> http://www.bleepingcomputer.com/blog...showentry=1122
>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>> Support link in left pane > Solve problems on your own.
>>
>> But you best bet would be contact MS Support. Good luck.
>> --
>> ~PA Bear
>>
>> "Rajiv K Khandelwal" <rajiv@vardaan.net> wrote in message
>> news:OnItjTeqJHA.1304@TK2MSFTNGP05.phx.gbl...
>>> Thanks for the two responses.
>>>
>>> I do not get any error message but it says that it failed to install.
>>>
>>> Thanks once again.
>>>
>>> Rajiv K. Khandelwal
>>>
>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>>> news:%23Hny0zdqJHA.528@TK2MSFTNGP06.phx.gbl...
>>>> [adding crosspost to Windows Update newsgroup]
>>>>
>>>> What happens when you try to install KB961620? Post any error messages
>>>> in their entirety.
>>>>
>>>> Start a free Windows Update support incident request:
>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>
>>>> For home users, no-charge support is available by calling
>>>> 1-866-PCSAFETY
>>>> in the United States and in Canada or by contacting your local
>>>> Microsoft
>>>> subsidiary. There is no-charge for support calls that are associated
>>>> with security updates. When you call, clearly state that your problem
>>>> is related to a Security Update and cite the update's KB number (e.g.,
>>>> KB999999).
>>>>
>>>> If your problem relates to a Cumulative Security Update for IE, call
>>>> the
>>>> above number and ask to be transferred to the "Consumer IE queue"
>>>> (which
>>>> is 47830).
>>>>
>>>> Support for Windows Update:
>>>> http://support.microsoft.com/gp/wusupport
>>>>
>>>> For more information about how to contact your local Microsoft
>>>> subsidiary for security update support issues, visit the International
>>>> Support Web site:
>>>> http://support.microsoft.com/common/international.aspx
>>>>
>>>> For enterprise customers, support for security updates is available
>>>> through your usual support contacts.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>> AumHa VSOP & Admin; DTS-L.net
>>>>
>>>>
>>>> Rajiv K Khandelwal wrote:
>>>>> I am unable to install the Cumulative Security Update for Internet
>>>>> Explorer
>>>>> 7 for Windows Server 2003 (KB961260) on my SBS 2003. I shall
>>>>> appreciate
>>>>> if
>>>>> someone can provide a work around for it.
>>>>>
>>>>> Thanking you in advance,
>>>>>
>>>>> Rajiv K. Khandelwal

#9 (**permalink**) 03-24-2009

Yes, logged on as Administrator but without any benefit.

Tried another thing. Tried to install IE8 but that would not install.
Wondering if I should uninstall IE7 and then install IE8.

Thanks for your inputs.

Rajiv K. Khandelwal

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:upgZ2J%23qJHA.3700@TK2MSFTNGP06.phx.gbl...
> And have you logged -on as Administrator and followed the prompt from
> Automatic Updates yet?
> --
> ~PA Bear
>
> Rajiv K Khandelwal wrote:
>> Thank you for the detailed mail. However, I could not find the relevant
>> cause of the failure. I am copying a portion of the log file for your
>> analysis:
> <snip>
> 2009-03-23 16:13:10:155+0530 1 189
>> 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
>> Content Install Installation Ready: The following updates are downloaded
>> and
>> ready for installation. To install the updates, an administrator should
>> log
>> on to this computer and Windows will prompt with further instructions: -
>> Cumulative Security Update for Internet Explorer 7 for Windows Server
>> 2003
>> (KB961260)
>>
>>> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
>>> Update Services installation issues:
>>> http://support.microsoft.com/kb/906602
>>>
>>> 1. See the "Need more help? Tell us what problem you are having" section
>>> of http://support.microsoft.com/ph/6527
>>>
>>> 2. You cannot install some updates or programs
>>> http://support.microsoft.com/kb/822798
>>>
>>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
>>> associated with the download/install.
>>>
>>> How to read the WindowsUpdate.log file
>>> http://support.microsoft.com/kb/902093
>>>
>>> 3b. Compare errors to those listed here:
>>> http://www.bleepingcomputer.com/blog...showentry=1122
>>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>>> Support link in left pane > Solve problems on your own.
>>>
>>> But you best bet would be contact MS Support. Good luck.
>>> --
>>> ~PA Bear
>>>
>>> "Rajiv K Khandelwal" <rajiv@vardaan.net> wrote in message
>>> news:OnItjTeqJHA.1304@TK2MSFTNGP05.phx.gbl...
>>>> Thanks for the two responses.
>>>>
>>>> I do not get any error message but it says that it failed to install.
>>>>
>>>> Thanks once again.
>>>>
>>>> Rajiv K. Khandelwal
>>>>
>>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>>>> news:%23Hny0zdqJHA.528@TK2MSFTNGP06.phx.gbl...
>>>>> [adding crosspost to Windows Update newsgroup]
>>>>>
>>>>> What happens when you try to install KB961620? Post any error
>>>>> messages
>>>>> in their entirety.
>>>>>
>>>>> Start a free Windows Update support incident request:
>>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>>
>>>>> For home users, no-charge support is available by calling
>>>>> 1-866-PCSAFETY
>>>>> in the United States and in Canada or by contacting your local
>>>>> Microsoft
>>>>> subsidiary. There is no-charge for support calls that are associated
>>>>> with security updates. When you call, clearly state that your problem
>>>>> is related to a Security Update and cite the update's KB number (e.g.,
>>>>> KB999999).
>>>>>
>>>>> If your problem relates to a Cumulative Security Update for IE, call
>>>>> the
>>>>> above number and ask to be transferred to the "Consumer IE queue"
>>>>> (which
>>>>> is 47830).
>>>>>
>>>>> Support for Windows Update:
>>>>> http://support.microsoft.com/gp/wusupport
>>>>>
>>>>> For more information about how to contact your local Microsoft
>>>>> subsidiary for security update support issues, visit the International
>>>>> Support Web site:
>>>>> http://support.microsoft.com/common/international.aspx
>>>>>
>>>>> For enterprise customers, support for security updates is available
>>>>> through your usual support contacts.
>>>>> --
>>>>> ~Robear Dyer (PA Bear)
>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>> AumHa VSOP & Admin; DTS-L.net
>>>>>
>>>>>
>>>>> Rajiv K Khandelwal wrote:
>>>>>> I am unable to install the Cumulative Security Update for Internet
>>>>>> Explorer
>>>>>> 7 for Windows Server 2003 (KB961260) on my SBS 2003. I shall
>>>>>> appreciate
>>>>>> if
>>>>>> someone can provide a work around for it.
>>>>>>
>>>>>> Thanking you in advance,
>>>>>>
>>>>>> Rajiv K. Khandelwal
>

#10 (**permalink**) 03-24-2009

See the support links, etc., in my first reply. The log clearly states that
KB961260 had downloaded and was ready to be installed at 16:13 local time,
23 March 2009. I expect something machine-specific must be causing the
problem & MS Support can assist with that.

Rajiv K Khandelwal wrote:
> Yes, logged on as Administrator but without any benefit.
>
> Tried another thing. Tried to install IE8 but that would not install.
> Wondering if I should uninstall IE7 and then install IE8.
>
> Thanks for your inputs.
>
> Rajiv K. Khandelwal
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:upgZ2J%23qJHA.3700@TK2MSFTNGP06.phx.gbl...
>> And have you logged -on as Administrator and followed the prompt from
>> Automatic Updates yet?
>> --
>> ~PA Bear
>>
>> Rajiv K Khandelwal wrote:
>>> Thank you for the detailed mail. However, I could not find the relevant
>>> cause of the failure. I am copying a portion of the log file for your
>>> analysis:
>>> <snip>
>>> 2009-03-23 16:13:10:155+0530 1 189
>>> 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
>>> Content Install Installation Ready: The following updates are downloaded
>>> and
>>> ready for installation. To install the updates, an administrator should
>>> log
>>> on to this computer and Windows will prompt with further
>>> nstructions: -
>>> Cumulative Security Update for Internet Explorer 7 for Windows Server
>>> 2003
>>> (KB961260)
>>>
>>>> How to troubleshoot Windows Update, Microsoft Update, and Windows
>>>> Server
>>>> Update Services installation issues:
>>>> http://support.microsoft.com/kb/906602
>>>>
>>>> 1. See the "Need more help? Tell us what problem you are having"
>>>> section
>>>> of http://support.microsoft.com/ph/6527
>>>>
>>>> 2. You cannot install some updates or programs
>>>> http://support.microsoft.com/kb/822798
>>>>
>>>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for
>>>> errors
>>>> associated with the download/install.
>>>>
>>>> How to read the WindowsUpdate.log file
>>>> http://support.microsoft.com/kb/902093
>>>>
>>>> 3b. Compare errors to those listed here:
>>>> http://www.bleepingcomputer.com/blog...showentry=1122
>>>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>>>> Support link in left pane > Solve problems on your own.
>>>>
>>>> But you best bet would be contact MS Support. Good luck.
>>>> --
>>>> ~PA Bear
>>>>
>>>> "Rajiv K Khandelwal" <rajiv@vardaan.net> wrote in message
>>>> news:OnItjTeqJHA.1304@TK2MSFTNGP05.phx.gbl...
>>>>> Thanks for the two responses.
>>>>>
>>>>> I do not get any error message but it says that it failed to install.
>>>>>
>>>>> Thanks once again.
>>>>>
>>>>> Rajiv K. Khandelwal
>>>>>
>>>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>>>>> news:%23Hny0zdqJHA.528@TK2MSFTNGP06.phx.gbl...
>>>>>> [adding crosspost to Windows Update newsgroup]
>>>>>>
>>>>>> What happens when you try to install KB961620? Post any error
>>>>>> messages
>>>>>> in their entirety.
>>>>>>
>>>>>> Start a free Windows Update support incident request:
>>>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>>>
>>>>>> For home users, no-charge support is available by calling
>>>>>> 1-866-PCSAFETY
>>>>>> in the United States and in Canada or by contacting your local
>>>>>> Microsoft
>>>>>> subsidiary. There is no-charge for support calls that are associated
>>>>>> with security updates. When you call, clearly state that your
>>>>>> problem
>>>>>> is related to a Security Update and cite the update's KB number
>>>>>> (e.g.,
>>>>>> KB999999).
>>>>>>
>>>>>> If your problem relates to a Cumulative Security Update for IE, call
>>>>>> the
>>>>>> above number and ask to be transferred to the "Consumer IE queue"
>>>>>> (which
>>>>>> is 47830).
>>>>>>
>>>>>> Support for Windows Update:
>>>>>> http://support.microsoft.com/gp/wusupport
>>>>>>
>>>>>> For more information about how to contact your local Microsoft
>>>>>> subsidiary for security update support issues, visit the
>>>>>> International
>>>>>> Support Web site:
>>>>>> http://support.microsoft.com/common/international.aspx
>>>>>>
>>>>>> For enterprise customers, support for security updates is available
>>>>>> through your usual support contacts.
>>>>>> --
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>> AumHa VSOP & Admin; DTS-L.net
>>>>>>
>>>>>>
>>>>>> Rajiv K Khandelwal wrote:
>>>>>>> I am unable to install the Cumulative Security Update for Internet
>>>>>>> Explorer
>>>>>>> 7 for Windows Server 2003 (KB961260) on my SBS 2003. I shall
>>>>>>> appreciate
>>>>>>> if
>>>>>>> someone can provide a work around for it.
>>>>>>>
>>>>>>> Thanking you in advance,
>>>>>>>
>>>>>>> Rajiv K. Khandelwal

Cumulative Security Update for Internet Explorer 7 for Windows Server 2003 (KB961260)

microsoft.public.internetexplorer.general