"Steve Smyth" <nottlesNOS@PAMhotmail.com> wrote in message
> Sorry folks
> I was a bit premature it's still the same. I did everything to the letter
> in http://www.shockwave.com/help/faq_fl...er.jsp#link1.1
> but it still crashes. BTW if I don't restart my PC after the error message
> and go back and start playing again then instead of giving me the error
> message it just restarts my PC
> It's driving me mad
Here are three possible solutions to your problem, work them in order 1 thru
Note: If you are uncomfortable performing any of the Steps in Solution 1 or
Solution 2, then move directly to Solution 3.
Manual Uninstall||Reinstall of Flash Player
Download the following two files and save them to your Desktop
Now disconnect from the Internet and temporarily disable any Real-Time
Secruity Application(s) running in the background on your machine.
Now run the Uninstaller file from the Desktop to completely remove the Flash
Player from your System.
Now run the Installer file from the Desktop to reinstall the latest version
of the Flash Player.
Test the results, if no joy move on to possible Solution 2.
Registry Permission problems
It's possible that you have a Registry Permissions problem that is
preventing the Flash Player from installing properly. Follow the directions
at the following Adobe site for resetting your Registry Permissions:
After completing steps 1 thru 8 for fixing your registry permissions, the go
back to and follow the steps in Solution 1.
Test your results, if no joy the move to possible Solution 3.
Adobe offers free email support(via a Web Case) for Flash Player
installation problems, you might turn there next:
1. Go to the Adobe Support Portal:
2. When you get to the Support Portal page, click on the Button that says:
"Create an Account"
3. Once you've created an account with Adobe and you're logged in to that
Account, at the bottom of the page use the selector to select:
4. In the 'Choose product' category put a tick in the radial next to:
5. From the selection menu select:
"Adobe Flash Player"
6. Now click the button that says "Continue"
You will taken to a page entitled:
"Create a support case"
7. Here you can type your support request and send it to Adobe
> "Leonard Grey" <email@example.com> wrote in message
>> Glad to help. Hope it all works out.
>> Leonard Grey
>> Errare humanum est
>> Steve Smyth wrote:
>>> Thanks Leonard
>>> I think that has worked. I had downloaded the Flash uninstaller but
>>> nothing I had read mentioned the shockwave uninstaller.
>>> Thanks for your help
>>> Steve Smyth
>>> "Leonard Grey" <firstname.lastname@example.org> wrote in message
>>>> "How do I fix almost all Shockwave and Flash Player issues?"
>>>> Leonard Grey
>>>> Errare humanum est
>>>> Steve Smyth wrote:
>>>>> I don't know if this is a problem with IE 7 or adobe flash player 10
>>>>> but whenever I go to a site that uses flash eg crazymonkeygames.com or
>>>>> youtube my IE will stop and report "Internet Explorer has encountered
>>>>> a problem with an add-on and needs to close" it the goes on to say
>>>>> that the add-on name is Flash10b.ocx from Adobe Systems Incorporated
>>>>> then gives you the only option to "Continue"
>>>>> You then get the usual message that "Internet Explorer has encountered
>>>>> a problem and needs to close. We are sorry for the inconvenience"
>>>>> I am running XP SP3 with IE 7.
>>>>> I've Googled the problem and come up with lots of info but no solution
>>>>> that works.
>>>>> Please help
>>>>> Steve Smyth