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Internet Explorer 6 and Windows XP Updates

microsoft.public.internetexplorer.general






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  #1 (permalink)  
Old 03-03-2009
HAWK72758
 

Posts: n/a
Internet Explorer 6 and Windows XP Updates
I am running Windows XP with SP2 and internet explorer 6. A couple of weeks
ago I installed an update, (not sure which one) and ever since my internet
explorer crashes constantly. I have disabled all add-ons and the problem
still occurs.

When I try to close it out I get the window that the program has stopped
responding. I select end now and the whole system freezes. I use
alt-cntrl-delete to get the task manager up and I have to end the iexplorer
that way. Nothing ever comes up to ask me if I want to send an error report
to Microsoft. I have tried uninstalling and reinstalling ie 6 but nothing
works.

I installed ie 7 and the problem only worsened so I removed it. I am at a
loss for solving this issue. Does anyone have any other ideas?

Thanks
Michael
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  #2 (permalink)  
Old 03-03-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: Internet Explorer 6 and Windows XP Updates
Open Add/Remove Programs | check the Show Updates box at the top | Now
scroll down towards the bottom of the list and examine the Installed Dates.
When you find one or more updates that were installed "a couple of weeks
ago," reply to this post and tell me the KB number(s).

Also answer these questions in your reply:

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

HAWK72758 wrote:
> I am running Windows XP with SP2 and internet explorer 6. A couple of
> weeks
> ago I installed an update, (not sure which one) and ever since my internet
> explorer crashes constantly. I have disabled all add-ons and the problem
> still occurs.
>
> When I try to close it out I get the window that the program has stopped
> responding. I select end now and the whole system freezes. I use
> alt-cntrl-delete to get the task manager up and I have to end the
> iexplorer
> that way. Nothing ever comes up to ask me if I want to send an error
> report
> to Microsoft. I have tried uninstalling and reinstalling ie 6 but nothing
> works.
>
> I installed ie 7 and the problem only worsened so I removed it. I am at a
> loss for solving this issue. Does anyone have any other ideas?
>
> Thanks
> Michael


Reply With Quote
  #3 (permalink)  
Old 03-03-2009
HAWK72758
 

Posts: n/a
Re: Internet Explorer 6 and Windows XP Updates
I'm sorry I forgot to mention the anti-virus info. I'm running Norton
Internet Security 2009 v16.2.0.7 with all the options turned on. This
includes anti-phishing, firewall (overiding windows firewall), etc. My
subscription is current and so are all the updates. I never install trialware
on this computer. It is always registered software. I am using the freeware
program Spybot S&D v1.6.2 with the latest update.

I neglected to mention that my registry became corrupt and I had to do a
clean install of Windows back on 2/10/09. If memory serves me correctly the
problems begain after the SP3 install. Unfortunately, there were 22 updates
after that on 2/15/09, 1 on 2/11/09. I can list them all if you need them.
Also, the order in which I rebuilt my system was as follows....Clean install
of Windows XP, updated all hardware drivers and then installed all updates
and service packs.


"PA Bear [MS MVP]" wrote:

> Open Add/Remove Programs | check the Show Updates box at the top | Now
> scroll down towards the bottom of the list and examine the Installed Dates.
> When you find one or more updates that were installed "a couple of weeks
> ago," reply to this post and tell me the KB number(s).
>
> Also answer these questions in your reply:
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)?
>
> Has a Norton or McAfee application ever been installed on this machine
> (e.g., a free-trial version that came preinstalled when you bought it)?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> HAWK72758 wrote:
> > I am running Windows XP with SP2 and internet explorer 6. A couple of
> > weeks
> > ago I installed an update, (not sure which one) and ever since my internet
> > explorer crashes constantly. I have disabled all add-ons and the problem
> > still occurs.
> >
> > When I try to close it out I get the window that the program has stopped
> > responding. I select end now and the whole system freezes. I use
> > alt-cntrl-delete to get the task manager up and I have to end the
> > iexplorer
> > that way. Nothing ever comes up to ask me if I want to send an error
> > report
> > to Microsoft. I have tried uninstalling and reinstalling ie 6 but nothing
> > works.
> >
> > I installed ie 7 and the problem only worsened so I removed it. I am at a
> > loss for solving this issue. Does anyone have any other ideas?
> >
> > Thanks
> > Michael

>
>

Reply With Quote
  #4 (permalink)  
Old 03-03-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: Internet Explorer 6 and Windows XP Updates
When doing clean installs using the OEM CDs that came with the machine or
using the hidden Recovery partition, any/all free-trialware will be
reinstalled, too (but invalid): Was a Norton or McAfee free-trial
reinstalled?

After the clean install, was the machine ever used online before NIS was
installed & fully updated (other than to go to Windows Update and/or ro
install NIS)?

Were all NIS components and all Spybot Residents (i.e., SDHelper; Tea Timer)
disabled and was the Windows Firewall enabled prior to installing WinXP SP3
and/or the updates installed on 11 & 15 Feb-09?
--
~PA Bear

HAWK72758 wrote:
> I'm sorry I forgot to mention the anti-virus info. I'm running Norton
> Internet Security 2009 v16.2.0.7 with all the options turned on. This
> includes anti-phishing, firewall (overiding windows firewall), etc. My
> subscription is current and so are all the updates. I never install
> trialware on this computer. It is always registered software. I am using
> the freeware program Spybot S&D v1.6.2 with the latest update.
>
> I neglected to mention that my registry became corrupt and I had to do a
> clean install of Windows back on 2/10/09. If memory serves me correctly
> the
> problems begain after the SP3 install. Unfortunately, there were 22
> updates
> after that on 2/15/09, 1 on 2/11/09. I can list them all if you need them.
> Also, the order in which I rebuilt my system was as follows....Clean
> install
> of Windows XP, updated all hardware drivers and then installed all updates
> and service packs.
>
> "PA Bear [MS MVP]" wrote:
>> Open Add/Remove Programs | check the Show Updates box at the top | Now
>> scroll down towards the bottom of the list and examine the Installed
>> Dates.
>> When you find one or more updates that were installed "a couple of weeks
>> ago," reply to this post and tell me the KB number(s).
>>
>> Also answer these questions in your reply:
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)?
>>
>> Has a Norton or McAfee application ever been installed on this machine
>> (e.g., a free-trial version that came preinstalled when you bought it)?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> HAWK72758 wrote:
>>> I am running Windows XP with SP2 and internet explorer 6. A couple of
>>> weeks
>>> ago I installed an update, (not sure which one) and ever since my
>>> internet
>>> explorer crashes constantly. I have disabled all add-ons and the problem
>>> still occurs.
>>>
>>> When I try to close it out I get the window that the program has stopped
>>> responding. I select end now and the whole system freezes. I use
>>> alt-cntrl-delete to get the task manager up and I have to end the
>>> iexplorer
>>> that way. Nothing ever comes up to ask me if I want to send an error
>>> report
>>> to Microsoft. I have tried uninstalling and reinstalling ie 6 but
>>> nothing
>>> works.
>>>
>>> I installed ie 7 and the problem only worsened so I removed it. I am at
>>> a
>>> loss for solving this issue. Does anyone have any other ideas?


Reply With Quote
  #5 (permalink)  
Old 03-04-2009
HAWK72758
 

Posts: n/a
Re: Internet Explorer 6 and Windows XP Updates
When I performed the clean install it was with the disk I purchased directly
from Microsoft. I reformated the drive as I changed the partition sizes. My
system was built by me and not purchased from any vendor so there is no
restore partition or free/trialware to worry about.

Norton was purchased directly from Symantec and no trialware was ever used
on my system at any time.

I tried to make sure I had all of the current drivers downloaded from all of
the vendors so I would not have to access the internet before they were
updated. I don't believe I accessed the internet for anything other than the
Microsoft update site. I do recall having to install Windows XP SP1 to update
Java and the ATI drivers though. Could that have caused any problems?

When I install any update to XP or any other program I always disable Norton
as I know this will cause conflicts if I don't. I'm not using the spybot
resident tea timer but am using the sdhelper. I may have forgotten to disable
that before installing SP3. As for spybot affecting the Microsoft updates,
spybot was the very last program to be installed on my system. The windows
firewall is disabled by Norton. When I disabled Norton it should have had no
firewall protection at all either by Norton or Windows.

Hope that answers all of your questions.


"PA Bear [MS MVP]" wrote:

> When doing clean installs using the OEM CDs that came with the machine or
> using the hidden Recovery partition, any/all free-trialware will be
> reinstalled, too (but invalid): Was a Norton or McAfee free-trial
> reinstalled?
>
> After the clean install, was the machine ever used online before NIS was
> installed & fully updated (other than to go to Windows Update and/or ro
> install NIS)?
>
> Were all NIS components and all Spybot Residents (i.e., SDHelper; Tea Timer)
> disabled and was the Windows Firewall enabled prior to installing WinXP SP3
> and/or the updates installed on 11 & 15 Feb-09?
> --
> ~PA Bear
>
> HAWK72758 wrote:
> > I'm sorry I forgot to mention the anti-virus info. I'm running Norton
> > Internet Security 2009 v16.2.0.7 with all the options turned on. This
> > includes anti-phishing, firewall (overiding windows firewall), etc. My
> > subscription is current and so are all the updates. I never install
> > trialware on this computer. It is always registered software. I am using
> > the freeware program Spybot S&D v1.6.2 with the latest update.
> >
> > I neglected to mention that my registry became corrupt and I had to do a
> > clean install of Windows back on 2/10/09. If memory serves me correctly
> > the
> > problems begain after the SP3 install. Unfortunately, there were 22
> > updates
> > after that on 2/15/09, 1 on 2/11/09. I can list them all if you need them.
> > Also, the order in which I rebuilt my system was as follows....Clean
> > install
> > of Windows XP, updated all hardware drivers and then installed all updates
> > and service packs.
> >
> > "PA Bear [MS MVP]" wrote:
> >> Open Add/Remove Programs | check the Show Updates box at the top | Now
> >> scroll down towards the bottom of the list and examine the Installed
> >> Dates.
> >> When you find one or more updates that were installed "a couple of weeks
> >> ago," reply to this post and tell me the KB number(s).
> >>
> >> Also answer these questions in your reply:
> >>
> >> What anti-virus application or security suite is installed and is your
> >> subscription current? What anti-spyware applications (other than
> >> Defender)? What third-party firewall (if any)?
> >>
> >> Has a Norton or McAfee application ever been installed on this machine
> >> (e.g., a free-trial version that came preinstalled when you bought it)?
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >> HAWK72758 wrote:
> >>> I am running Windows XP with SP2 and internet explorer 6. A couple of
> >>> weeks
> >>> ago I installed an update, (not sure which one) and ever since my
> >>> internet
> >>> explorer crashes constantly. I have disabled all add-ons and the problem
> >>> still occurs.
> >>>
> >>> When I try to close it out I get the window that the program has stopped
> >>> responding. I select end now and the whole system freezes. I use
> >>> alt-cntrl-delete to get the task manager up and I have to end the
> >>> iexplorer
> >>> that way. Nothing ever comes up to ask me if I want to send an error
> >>> report
> >>> to Microsoft. I have tried uninstalling and reinstalling ie 6 but
> >>> nothing
> >>> works.
> >>>
> >>> I installed ie 7 and the problem only worsened so I removed it. I am at
> >>> a
> >>> loss for solving this issue. Does anyone have any other ideas?

>
>

Reply With Quote
  #6 (permalink)  
Old 03-04-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: Internet Explorer 6 and Windows XP Updates
In your first post, you stated that your were running WinXP SP2 and IE6. In
your last reply, you referenced SP3. Are you currently running WinXP SP2 or
SP3? By any chance did you also install IE7 (or, God forbid, IE8 Beta)?

When you did the clean install, did that leave you with WinXP Gold (i.e., no
Service Packs)? Did you then install(via Windows Update) (a) SP1, (b) SP2,
and (c) SP3 or...?

Were you running WinXP SP2 or WinXP SP3 when you installed NIS 2009?

Was the machine /ever/ connected to the internet or any networks without the
Windows Firewall enabled?

Is Automatic Updates enabled?

Open Add/Remove Programs, make sure the Show Updates box at top is checked,
then scroll towards the bottom of the list. You should find a number of
updates named "Security Update for Windows XP (KBnnnnnn)" - Tell me what the
KB numbers and Installation dates for the last four (4) of these updates
listed.

[Right now, I suspect that behavior's due to either a hijackware infection
(possibly from an already-infected Flash drive or an infected computer on
your network, if any) or corruption caused by NIS.]
--
~PA Bear

HAWK72758 wrote:
> When I performed the clean install it was with the disk I purchased
> directly
> from Microsoft. I reformated the drive as I changed the partition sizes.
> My
> system was built by me and not purchased from any vendor so there is no
> restore partition or free/trialware to worry about.
>
> Norton was purchased directly from Symantec and no trialware was ever used
> on my system at any time.
>
> I tried to make sure I had all of the current drivers downloaded from all
> of
> the vendors so I would not have to access the internet before they were
> updated. I don't believe I accessed the internet for anything other than
> the
> Microsoft update site. I do recall having to install Windows XP SP1 to
> update Java and the ATI drivers though. Could that have caused any
> problems?
>
> When I install any update to XP or any other program I always disable
> Norton
> as I know this will cause conflicts if I don't. I'm not using the spybot
> resident tea timer but am using the sdhelper. I may have forgotten to
> disable that before installing SP3. As for spybot affecting the Microsoft
> updates, spybot was the very last program to be installed on my system.
> The
> windows firewall is disabled by Norton. When I disabled Norton it should
> have had no firewall protection at all either by Norton or Windows.
>
> Hope that answers all of your questions.
>
> "PA Bear [MS MVP]" wrote:
>> When doing clean installs using the OEM CDs that came with the machine or
>> using the hidden Recovery partition, any/all free-trialware will be
>> reinstalled, too (but invalid): Was a Norton or McAfee free-trial
>> reinstalled?
>>
>> After the clean install, was the machine ever used online before NIS was
>> installed & fully updated (other than to go to Windows Update and/or ro
>> install NIS)?
>>
>> Were all NIS components and all Spybot Residents (i.e., SDHelper; Tea
>> Timer) disabled and was the Windows Firewall enabled prior to installing
>> WinXP SP3 and/or the updates installed on 11 & 15 Feb-09?
>> --
>> ~PA Bear
>>
>> HAWK72758 wrote:
>>> I'm sorry I forgot to mention the anti-virus info. I'm running Norton
>>> Internet Security 2009 v16.2.0.7 with all the options turned on. This
>>> includes anti-phishing, firewall (overiding windows firewall), etc. My
>>> subscription is current and so are all the updates. I never install
>>> trialware on this computer. It is always registered software. I am using
>>> the freeware program Spybot S&D v1.6.2 with the latest update.
>>>
>>> I neglected to mention that my registry became corrupt and I had to do a
>>> clean install of Windows back on 2/10/09. If memory serves me correctly
>>> the
>>> problems begain after the SP3 install. Unfortunately, there were 22
>>> updates
>>> after that on 2/15/09, 1 on 2/11/09. I can list them all if you need
>>> them.
>>> Also, the order in which I rebuilt my system was as follows....Clean
>>> install
>>> of Windows XP, updated all hardware drivers and then installed all
>>> updates
>>> and service packs.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Open Add/Remove Programs | check the Show Updates box at the top | Now
>>>> scroll down towards the bottom of the list and examine the Installed
>>>> Dates.
>>>> When you find one or more updates that were installed "a couple of
>>>> weeks
>>>> ago," reply to this post and tell me the KB number(s).
>>>>
>>>> Also answer these questions in your reply:
>>>>
>>>> What anti-virus application or security suite is installed and is your
>>>> subscription current? What anti-spyware applications (other than
>>>> Defender)? What third-party firewall (if any)?
>>>>
>>>> Has a Norton or McAfee application ever been installed on this machine
>>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>> HAWK72758 wrote:
>>>>> I am running Windows XP with SP2 and internet explorer 6. A couple of
>>>>> weeks
>>>>> ago I installed an update, (not sure which one) and ever since my
>>>>> internet
>>>>> explorer crashes constantly. I have disabled all add-ons and the
>>>>> problem
>>>>> still occurs.
>>>>>
>>>>> When I try to close it out I get the window that the program has
>>>>> stopped
>>>>> responding. I select end now and the whole system freezes. I use
>>>>> alt-cntrl-delete to get the task manager up and I have to end the
>>>>> iexplorer
>>>>> that way. Nothing ever comes up to ask me if I want to send an error
>>>>> report
>>>>> to Microsoft. I have tried uninstalling and reinstalling ie 6 but
>>>>> nothing
>>>>> works.
>>>>>
>>>>> I installed ie 7 and the problem only worsened so I removed it. I am
>>>>> at
>>>>> a
>>>>> loss for solving this issue. Does anyone have any other ideas?


Reply With Quote
  #7 (permalink)  
Old 03-05-2009
HAWK72758
 

Posts: n/a
Re: Internet Explorer 6 and Windows XP Updates
My apology for the confusion. The first post should have said Iwas using SP3
not SP2. I installed IE7 last week but removed it immediately as it made IE
inaccessible altogether. I don't install Betas anymore since I no longer test
for Microsoft.

Yes, I had the "Gold" on the system when I first installed Windows XP. No
updates or service packs were installed. Before I installed any serivce packs
I began to install the updated hardware drivers one by one. It was not until
I got to 2 drivers that it told me I needed SP1 at a minimum to update the
drivers. I then proceeded to install SP1 and contrinue updating all drivers.
I then installed SP2 which resulted in a ton of additonal updates from
Microsoft via automatic update.

I was running SP2 when I installed NIS 2009

The system was connected to my other workstation where I store all of my
programs for installation. I did however, disable any internet access as the
firewall was totally disabled while I completed the rebuild.

Automatic update is set to notify me when updates are available. I choose
whether to d/l and then it pompts me for installation. I NEVER allow
automatic updates to occur as it has caused a lot of problems in the past.
Before I d/l I always check each bulletin to make sure the update applies to
my system. If not, I do not d/l it.

The last for updates are as follows: 2/15/09 KB958215 and KB938464, 2/25/09
KB961118 aand KB967715. I also notice that all of the other 23 updates are
dated 2/15/09.

I don't have a flash drive on my system and I have scanned all 1.7 million
files with no indications of any virus. I have suspected that NIS 2009 may be
the culprit all along but could not confirm that. Do you think that
completely removing NIS and reinstalling it would solve the issue?

"PA Bear [MS MVP]" wrote:

> In your first post, you stated that your were running WinXP SP2 and IE6. In
> your last reply, you referenced SP3. Are you currently running WinXP SP2 or
> SP3? By any chance did you also install IE7 (or, God forbid, IE8 Beta)?
>
> When you did the clean install, did that leave you with WinXP Gold (i.e., no
> Service Packs)? Did you then install(via Windows Update) (a) SP1, (b) SP2,
> and (c) SP3 or...?
>
> Were you running WinXP SP2 or WinXP SP3 when you installed NIS 2009?
>
> Was the machine /ever/ connected to the internet or any networks without the
> Windows Firewall enabled?
>
> Is Automatic Updates enabled?
>
> Open Add/Remove Programs, make sure the Show Updates box at top is checked,
> then scroll towards the bottom of the list. You should find a number of
> updates named "Security Update for Windows XP (KBnnnnnn)" - Tell me what the
> KB numbers and Installation dates for the last four (4) of these updates
> listed.
>
> [Right now, I suspect that behavior's due to either a hijackware infection
> (possibly from an already-infected Flash drive or an infected computer on
> your network, if any) or corruption caused by NIS.]
> --
> ~PA Bear
>
> HAWK72758 wrote:
> > When I performed the clean install it was with the disk I purchased
> > directly
> > from Microsoft. I reformated the drive as I changed the partition sizes.
> > My
> > system was built by me and not purchased from any vendor so there is no
> > restore partition or free/trialware to worry about.
> >
> > Norton was purchased directly from Symantec and no trialware was ever used
> > on my system at any time.
> >
> > I tried to make sure I had all of the current drivers downloaded from all
> > of
> > the vendors so I would not have to access the internet before they were
> > updated. I don't believe I accessed the internet for anything other than
> > the
> > Microsoft update site. I do recall having to install Windows XP SP1 to
> > update Java and the ATI drivers though. Could that have caused any
> > problems?
> >
> > When I install any update to XP or any other program I always disable
> > Norton
> > as I know this will cause conflicts if I don't. I'm not using the spybot
> > resident tea timer but am using the sdhelper. I may have forgotten to
> > disable that before installing SP3. As for spybot affecting the Microsoft
> > updates, spybot was the very last program to be installed on my system.
> > The
> > windows firewall is disabled by Norton. When I disabled Norton it should
> > have had no firewall protection at all either by Norton or Windows.
> >
> > Hope that answers all of your questions.
> >
> > "PA Bear [MS MVP]" wrote:
> >> When doing clean installs using the OEM CDs that came with the machine or
> >> using the hidden Recovery partition, any/all free-trialware will be
> >> reinstalled, too (but invalid): Was a Norton or McAfee free-trial
> >> reinstalled?
> >>
> >> After the clean install, was the machine ever used online before NIS was
> >> installed & fully updated (other than to go to Windows Update and/or ro
> >> install NIS)?
> >>
> >> Were all NIS components and all Spybot Residents (i.e., SDHelper; Tea
> >> Timer) disabled and was the Windows Firewall enabled prior to installing
> >> WinXP SP3 and/or the updates installed on 11 & 15 Feb-09?
> >> --
> >> ~PA Bear
> >>
> >> HAWK72758 wrote:
> >>> I'm sorry I forgot to mention the anti-virus info. I'm running Norton
> >>> Internet Security 2009 v16.2.0.7 with all the options turned on. This
> >>> includes anti-phishing, firewall (overiding windows firewall), etc. My
> >>> subscription is current and so are all the updates. I never install
> >>> trialware on this computer. It is always registered software. I am using
> >>> the freeware program Spybot S&D v1.6.2 with the latest update.
> >>>
> >>> I neglected to mention that my registry became corrupt and I had to do a
> >>> clean install of Windows back on 2/10/09. If memory serves me correctly
> >>> the
> >>> problems begain after the SP3 install. Unfortunately, there were 22
> >>> updates
> >>> after that on 2/15/09, 1 on 2/11/09. I can list them all if you need
> >>> them.
> >>> Also, the order in which I rebuilt my system was as follows....Clean
> >>> install
> >>> of Windows XP, updated all hardware drivers and then installed all
> >>> updates
> >>> and service packs.
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>> Open Add/Remove Programs | check the Show Updates box at the top | Now
> >>>> scroll down towards the bottom of the list and examine the Installed
> >>>> Dates.
> >>>> When you find one or more updates that were installed "a couple of
> >>>> weeks
> >>>> ago," reply to this post and tell me the KB number(s).
> >>>>
> >>>> Also answer these questions in your reply:
> >>>>
> >>>> What anti-virus application or security suite is installed and is your
> >>>> subscription current? What anti-spyware applications (other than
> >>>> Defender)? What third-party firewall (if any)?
> >>>>
> >>>> Has a Norton or McAfee application ever been installed on this machine
> >>>> (e.g., a free-trial version that came preinstalled when you bought it)?
> >>>> --
> >>>> ~Robear Dyer (PA Bear)
> >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>>> AumHa VSOP & Admin http://aumha.net
> >>>> DTS-L http://dts-l.net/
> >>>>
> >>>> HAWK72758 wrote:
> >>>>> I am running Windows XP with SP2 and internet explorer 6. A couple of
> >>>>> weeks
> >>>>> ago I installed an update, (not sure which one) and ever since my
> >>>>> internet
> >>>>> explorer crashes constantly. I have disabled all add-ons and the
> >>>>> problem
> >>>>> still occurs.
> >>>>>
> >>>>> When I try to close it out I get the window that the program has
> >>>>> stopped
> >>>>> responding. I select end now and the whole system freezes. I use
> >>>>> alt-cntrl-delete to get the task manager up and I have to end the
> >>>>> iexplorer
> >>>>> that way. Nothing ever comes up to ask me if I want to send an error
> >>>>> report
> >>>>> to Microsoft. I have tried uninstalling and reinstalling ie 6 but
> >>>>> nothing
> >>>>> works.
> >>>>>
> >>>>> I installed ie 7 and the problem only worsened so I removed it. I am
> >>>>> at
> >>>>> a
> >>>>> loss for solving this issue. Does anyone have any other ideas?

>
>

Reply With Quote
  #8 (permalink)  
Old 03-05-2009
HAWK72758
 

Posts: n/a
Re: Internet Explorer 6 and Windows XP Updates
Hey PA Bear

I just noticed something else happening.....When I go to the task manager to
close out IE I realized that iexplorer.exe is list 3-5 times. It appears that
when I close a page it's not unloading from the "processes" tab and staying
in memory...

Any thoughts?

"PA Bear [MS MVP]" wrote:

> In your first post, you stated that your were running WinXP SP2 and IE6. In
> your last reply, you referenced SP3. Are you currently running WinXP SP2 or
> SP3? By any chance did you also install IE7 (or, God forbid, IE8 Beta)?
>
> When you did the clean install, did that leave you with WinXP Gold (i.e., no
> Service Packs)? Did you then install(via Windows Update) (a) SP1, (b) SP2,
> and (c) SP3 or...?
>
> Were you running WinXP SP2 or WinXP SP3 when you installed NIS 2009?
>
> Was the machine /ever/ connected to the internet or any networks without the
> Windows Firewall enabled?
>
> Is Automatic Updates enabled?
>
> Open Add/Remove Programs, make sure the Show Updates box at top is checked,
> then scroll towards the bottom of the list. You should find a number of
> updates named "Security Update for Windows XP (KBnnnnnn)" - Tell me what the
> KB numbers and Installation dates for the last four (4) of these updates
> listed.
>
> [Right now, I suspect that behavior's due to either a hijackware infection
> (possibly from an already-infected Flash drive or an infected computer on
> your network, if any) or corruption caused by NIS.]
> --
> ~PA Bear
>
> HAWK72758 wrote:
> > When I performed the clean install it was with the disk I purchased
> > directly
> > from Microsoft. I reformated the drive as I changed the partition sizes.
> > My
> > system was built by me and not purchased from any vendor so there is no
> > restore partition or free/trialware to worry about.
> >
> > Norton was purchased directly from Symantec and no trialware was ever used
> > on my system at any time.
> >
> > I tried to make sure I had all of the current drivers downloaded from all
> > of
> > the vendors so I would not have to access the internet before they were
> > updated. I don't believe I accessed the internet for anything other than
> > the
> > Microsoft update site. I do recall having to install Windows XP SP1 to
> > update Java and the ATI drivers though. Could that have caused any
> > problems?
> >
> > When I install any update to XP or any other program I always disable
> > Norton
> > as I know this will cause conflicts if I don't. I'm not using the spybot
> > resident tea timer but am using the sdhelper. I may have forgotten to
> > disable that before installing SP3. As for spybot affecting the Microsoft
> > updates, spybot was the very last program to be installed on my system.
> > The
> > windows firewall is disabled by Norton. When I disabled Norton it should
> > have had no firewall protection at all either by Norton or Windows.
> >
> > Hope that answers all of your questions.
> >
> > "PA Bear [MS MVP]" wrote:
> >> When doing clean installs using the OEM CDs that came with the machine or
> >> using the hidden Recovery partition, any/all free-trialware will be
> >> reinstalled, too (but invalid): Was a Norton or McAfee free-trial
> >> reinstalled?
> >>
> >> After the clean install, was the machine ever used online before NIS was
> >> installed & fully updated (other than to go to Windows Update and/or ro
> >> install NIS)?
> >>
> >> Were all NIS components and all Spybot Residents (i.e., SDHelper; Tea
> >> Timer) disabled and was the Windows Firewall enabled prior to installing
> >> WinXP SP3 and/or the updates installed on 11 & 15 Feb-09?
> >> --
> >> ~PA Bear
> >>
> >> HAWK72758 wrote:
> >>> I'm sorry I forgot to mention the anti-virus info. I'm running Norton
> >>> Internet Security 2009 v16.2.0.7 with all the options turned on. This
> >>> includes anti-phishing, firewall (overiding windows firewall), etc. My
> >>> subscription is current and so are all the updates. I never install
> >>> trialware on this computer. It is always registered software. I am using
> >>> the freeware program Spybot S&D v1.6.2 with the latest update.
> >>>
> >>> I neglected to mention that my registry became corrupt and I had to do a
> >>> clean install of Windows back on 2/10/09. If memory serves me correctly
> >>> the
> >>> problems begain after the SP3 install. Unfortunately, there were 22
> >>> updates
> >>> after that on 2/15/09, 1 on 2/11/09. I can list them all if you need
> >>> them.
> >>> Also, the order in which I rebuilt my system was as follows....Clean
> >>> install
> >>> of Windows XP, updated all hardware drivers and then installed all
> >>> updates
> >>> and service packs.
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>> Open Add/Remove Programs | check the Show Updates box at the top | Now
> >>>> scroll down towards the bottom of the list and examine the Installed
> >>>> Dates.
> >>>> When you find one or more updates that were installed "a couple of
> >>>> weeks
> >>>> ago," reply to this post and tell me the KB number(s).
> >>>>
> >>>> Also answer these questions in your reply:
> >>>>
> >>>> What anti-virus application or security suite is installed and is your
> >>>> subscription current? What anti-spyware applications (other than
> >>>> Defender)? What third-party firewall (if any)?
> >>>>
> >>>> Has a Norton or McAfee application ever been installed on this machine
> >>>> (e.g., a free-trial version that came preinstalled when you bought it)?
> >>>> --
> >>>> ~Robear Dyer (PA Bear)
> >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>>> AumHa VSOP & Admin http://aumha.net
> >>>> DTS-L http://dts-l.net/
> >>>>
> >>>> HAWK72758 wrote:
> >>>>> I am running Windows XP with SP2 and internet explorer 6. A couple of
> >>>>> weeks
> >>>>> ago I installed an update, (not sure which one) and ever since my
> >>>>> internet
> >>>>> explorer crashes constantly. I have disabled all add-ons and the
> >>>>> problem
> >>>>> still occurs.
> >>>>>
> >>>>> When I try to close it out I get the window that the program has
> >>>>> stopped
> >>>>> responding. I select end now and the whole system freezes. I use
> >>>>> alt-cntrl-delete to get the task manager up and I have to end the
> >>>>> iexplorer
> >>>>> that way. Nothing ever comes up to ask me if I want to send an error
> >>>>> report
> >>>>> to Microsoft. I have tried uninstalling and reinstalling ie 6 but
> >>>>> nothing
> >>>>> works.
> >>>>>
> >>>>> I installed ie 7 and the problem only worsened so I removed it. I am
> >>>>> at
> >>>>> a
> >>>>> loss for solving this issue. Does anyone have any other ideas?

>
>

Reply With Quote
  #9 (permalink)  
Old 03-05-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: Internet Explorer 6 and Windows XP Updates
> ...I then proceeded to install SP1 and contrinue updating
> all drivers. I then installed SP2 which resulted in a ton of additonal
> updates from Microsoft via automatic update.


Are you aware of the fact that you could have skipped SP2 altogether and
installed SP3?

> I was running SP2 when I installed NIS 2009


Yes, WinXP SP2 or SP3 is a prerequisite for all Norton 2008 and 2009
applications.

Do you think there's a possibility that all NIS components were running in
the background and/or any Norton Add-ons were enabled when you installed
SP3?

<edit>
And then I read...

> I just noticed something else happening.....When I go to the task manager
> to
> close out IE I realized that iexplorer.exe is list 3-5 times. It appears
> that when I close a page it's not unloading from the "processes" tab and
> staying in memory...


Were there 3-5 separate IE windows open at the time? Why are you closing IE
via Task Manager?
</edit>
--
~PA Bear

HAWK72758 wrote:
> My apology for the confusion. The first post should have said Iwas using
> SP3
> not SP2. I installed IE7 last week but removed it immediately as it made
> IE
> inaccessible altogether. I don't install Betas anymore since I no longer
> test for Microsoft.
>
> Yes, I had the "Gold" on the system when I first installed Windows XP. No
> updates or service packs were installed. Before I installed any serivce
> packs I began to install the updated hardware drivers one by one. It was
> not until I got to 2 drivers that it told me I needed SP1 at a minimum to
> update the drivers. I then proceeded to install SP1 and contrinue updating
> all drivers. I then installed SP2 which resulted in a ton of additonal
> updates from Microsoft via automatic update.
>
> I was running SP2 when I installed NIS 2009
>
> The system was connected to my other workstation where I store all of my
> programs for installation. I did however, disable any internet access as
> the
> firewall was totally disabled while I completed the rebuild.
>
> Automatic update is set to notify me when updates are available. I choose
> whether to d/l and then it pompts me for installation. I NEVER allow
> automatic updates to occur as it has caused a lot of problems in the past.
> Before I d/l I always check each bulletin to make sure the update applies
> to
> my system. If not, I do not d/l it.
>
> The last for updates are as follows: 2/15/09 KB958215 and KB938464,
> 2/25/09
> KB961118 aand KB967715. I also notice that all of the other 23 updates are
> dated 2/15/09.
>
> I don't have a flash drive on my system and I have scanned all 1.7 million
> files with no indications of any virus. I have suspected that NIS 2009 may
> be the culprit all along but could not confirm that. Do you think that
> completely removing NIS and reinstalling it would solve the issue?
>
> "PA Bear [MS MVP]" wrote:
>> In your first post, you stated that your were running WinXP SP2 and IE6.
>> In your last reply, you referenced SP3. Are you currently running WinXP
>> SP2 or SP3? By any chance did you also install IE7 (or, God forbid, IE8
>> Beta)?
>>
>> When you did the clean install, did that leave you with WinXP Gold (i.e.,
>> no Service Packs)? Did you then install(via Windows Update) (a) SP1, (b)
>> SP2, and (c) SP3 or...?
>>
>> Were you running WinXP SP2 or WinXP SP3 when you installed NIS 2009?
>>
>> Was the machine /ever/ connected to the internet or any networks without
>> the Windows Firewall enabled?
>>
>> Is Automatic Updates enabled?
>>
>> Open Add/Remove Programs, make sure the Show Updates box at top is
>> checked,
>> then scroll towards the bottom of the list. You should find a number of
>> updates named "Security Update for Windows XP (KBnnnnnn)" - Tell me what
>> the KB numbers and Installation dates for the last four (4) of these
>> updates listed.
>>
>> [Right now, I suspect that behavior's due to either a hijackware
>> infection
>> (possibly from an already-infected Flash drive or an infected computer on
>> your network, if any) or corruption caused by NIS.]
>> --
>> ~PA Bear
>>
>> HAWK72758 wrote:
>>> When I performed the clean install it was with the disk I purchased
>>> directly
>>> from Microsoft. I reformated the drive as I changed the partition sizes.
>>> My
>>> system was built by me and not purchased from any vendor so there is no
>>> restore partition or free/trialware to worry about.
>>>
>>> Norton was purchased directly from Symantec and no trialware was ever
>>> used
>>> on my system at any time.
>>>
>>> I tried to make sure I had all of the current drivers downloaded from
>>> all
>>> of
>>> the vendors so I would not have to access the internet before they were
>>> updated. I don't believe I accessed the internet for anything other than
>>> the
>>> Microsoft update site. I do recall having to install Windows XP SP1 to
>>> update Java and the ATI drivers though. Could that have caused any
>>> problems?
>>>
>>> When I install any update to XP or any other program I always disable
>>> Norton
>>> as I know this will cause conflicts if I don't. I'm not using the spybot
>>> resident tea timer but am using the sdhelper. I may have forgotten to
>>> disable that before installing SP3. As for spybot affecting the
>>> Microsoft
>>> updates, spybot was the very last program to be installed on my system.
>>> The
>>> windows firewall is disabled by Norton. When I disabled Norton it should
>>> have had no firewall protection at all either by Norton or Windows.
>>>
>>> Hope that answers all of your questions.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> When doing clean installs using the OEM CDs that came with the machine
>>>> or
>>>> using the hidden Recovery partition, any/all free-trialware will be
>>>> reinstalled, too (but invalid): Was a Norton or McAfee free-trial
>>>> reinstalled?
>>>>
>>>> After the clean install, was the machine ever used online before NIS
>>>> was
>>>> installed & fully updated (other than to go to Windows Update and/or ro
>>>> install NIS)?
>>>>
>>>> Were all NIS components and all Spybot Residents (i.e., SDHelper; Tea
>>>> Timer) disabled and was the Windows Firewall enabled prior to
>>>> installing
>>>> WinXP SP3 and/or the updates installed on 11 & 15 Feb-09?
>>>> --
>>>> ~PA Bear
>>>>
>>>> HAWK72758 wrote:
>>>>> I'm sorry I forgot to mention the anti-virus info. I'm running Norton
>>>>> Internet Security 2009 v16.2.0.7 with all the options turned on. This
>>>>> includes anti-phishing, firewall (overiding windows firewall), etc. My
>>>>> subscription is current and so are all the updates. I never install
>>>>> trialware on this computer. It is always registered software. I am
>>>>> using
>>>>> the freeware program Spybot S&D v1.6.2 with the latest update.
>>>>>
>>>>> I neglected to mention that my registry became corrupt and I had to do
>>>>> a
>>>>> clean install of Windows back on 2/10/09. If memory serves me
>>>>> correctly
>>>>> the
>>>>> problems begain after the SP3 install. Unfortunately, there were 22
>>>>> updates
>>>>> after that on 2/15/09, 1 on 2/11/09. I can list them all if you need
>>>>> them.
>>>>> Also, the order in which I rebuilt my system was as follows....Clean
>>>>> install
>>>>> of Windows XP, updated all hardware drivers and then installed all
>>>>> updates
>>>>> and service packs.
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>> Open Add/Remove Programs | check the Show Updates box at the top |
>>>>>> Now
>>>>>> scroll down towards the bottom of the list and examine the Installed
>>>>>> Dates.
>>>>>> When you find one or more updates that were installed "a couple of
>>>>>> weeks
>>>>>> ago," reply to this post and tell me the KB number(s).
>>>>>>
>>>>>> Also answer these questions in your reply:
>>>>>>
>>>>>> What anti-virus application or security suite is installed and is
>>>>>> your
>>>>>> subscription current? What anti-spyware applications (other than
>>>>>> Defender)? What third-party firewall (if any)?
>>>>>>
>>>>>> Has a Norton or McAfee application ever been installed on this
>>>>>> machine
>>>>>> (e.g., a free-trial version that came preinstalled when you bought
>>>>>> it)?
>>>>>> --
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>>> AumHa VSOP & Admin http://aumha.net
>>>>>> DTS-L http://dts-l.net/
>>>>>>
>>>>>> HAWK72758 wrote:
>>>>>>> I am running Windows XP with SP2 and internet explorer 6. A couple
>>>>>>> of
>>>>>>> weeks
>>>>>>> ago I installed an update, (not sure which one) and ever since my
>>>>>>> internet
>>>>>>> explorer crashes constantly. I have disabled all add-ons and the
>>>>>>> problem
>>>>>>> still occurs.
>>>>>>>
>>>>>>> When I try to close it out I get the window that the program has
>>>>>>> stopped
>>>>>>> responding. I select end now and the whole system freezes. I use
>>>>>>> alt-cntrl-delete to get the task manager up and I have to end the
>>>>>>> iexplorer
>>>>>>> that way. Nothing ever comes up to ask me if I want to send an error
>>>>>>> report
>>>>>>> to Microsoft. I have tried uninstalling and reinstalling ie 6 but
>>>>>>> nothing
>>>>>>> works.
>>>>>>>
>>>>>>> I installed ie 7 and the problem only worsened so I removed it. I am
>>>>>>> at
>>>>>>> a
>>>>>>> loss for solving this issue. Does anyone have any other ideas?


Reply With Quote
  #10 (permalink)  
Old 03-06-2009
HAWK72758
 

Posts: n/a
Re: Internet Explorer 6 and Windows XP Updates
No I was not aware I could have skipped SP2. I wasn't sure if all components
were inclusive in SP3 and didn't want to run the risk of having to uninstall
SP3 to install SP2.

Yes, even though I disable NIS it is possible that there were memory
resident tasks running when I installed SP3. Actually the problem existed
before the SP3 install.

Yes, there was only one IE window open at the time I used the task manager
to close it. I have to close it via the task manager as it locks up and there
is no other way to get out of the frozen window. In fact, it frequently
freezes the taskbar and I have to revert to the alt-ctrl-del to bring up the
task manager.

I added 4gigs of memory today for a total of 5gigs. I know that Windows XP
32bit only reads a max of 4gigs though. I'm hoping it will improve stability
overall. Right now it's only seeing 3gigs and I have to resolve that but,
that's for another time.

What do you think about me completely removing NIS and SP3 and reinstalling
SP3 before NIS?



"PA Bear [MS MVP]" wrote:

> > ...I then proceeded to install SP1 and contrinue updating
> > all drivers. I then installed SP2 which resulted in a ton of additonal
> > updates from Microsoft via automatic update.

>
> Are you aware of the fact that you could have skipped SP2 altogether and
> installed SP3?
>
> > I was running SP2 when I installed NIS 2009

>
> Yes, WinXP SP2 or SP3 is a prerequisite for all Norton 2008 and 2009
> applications.
>
> Do you think there's a possibility that all NIS components were running in
> the background and/or any Norton Add-ons were enabled when you installed
> SP3?
>
> <edit>
> And then I read...
>
> > I just noticed something else happening.....When I go to the task manager
> > to
> > close out IE I realized that iexplorer.exe is list 3-5 times. It appears
> > that when I close a page it's not unloading from the "processes" tab and
> > staying in memory...

>
> Were there 3-5 separate IE windows open at the time? Why are you closing IE
> via Task Manager?
> </edit>
> --
> ~PA Bear
>
> HAWK72758 wrote:
> > My apology for the confusion. The first post should have said Iwas using
> > SP3
> > not SP2. I installed IE7 last week but removed it immediately as it made
> > IE
> > inaccessible altogether. I don't install Betas anymore since I no longer
> > test for Microsoft.
> >
> > Yes, I had the "Gold" on the system when I first installed Windows XP. No
> > updates or service packs were installed. Before I installed any serivce
> > packs I began to install the updated hardware drivers one by one. It was
> > not until I got to 2 drivers that it told me I needed SP1 at a minimum to
> > update the drivers. I then proceeded to install SP1 and contrinue updating
> > all drivers. I then installed SP2 which resulted in a ton of additonal
> > updates from Microsoft via automatic update.
> >
> > I was running SP2 when I installed NIS 2009
> >
> > The system was connected to my other workstation where I store all of my
> > programs for installation. I did however, disable any internet access as
> > the
> > firewall was totally disabled while I completed the rebuild.
> >
> > Automatic update is set to notify me when updates are available. I choose
> > whether to d/l and then it pompts me for installation. I NEVER allow
> > automatic updates to occur as it has caused a lot of problems in the past.
> > Before I d/l I always check each bulletin to make sure the update applies
> > to
> > my system. If not, I do not d/l it.
> >
> > The last for updates are as follows: 2/15/09 KB958215 and KB938464,
> > 2/25/09
> > KB961118 aand KB967715. I also notice that all of the other 23 updates are
> > dated 2/15/09.
> >
> > I don't have a flash drive on my system and I have scanned all 1.7 million
> > files with no indications of any virus. I have suspected that NIS 2009 may
> > be the culprit all along but could not confirm that. Do you think that
> > completely removing NIS and reinstalling it would solve the issue?
> >
> > "PA Bear [MS MVP]" wrote:
> >> In your first post, you stated that your were running WinXP SP2 and IE6.
> >> In your last reply, you referenced SP3. Are you currently running WinXP
> >> SP2 or SP3? By any chance did you also install IE7 (or, God forbid, IE8
> >> Beta)?
> >>
> >> When you did the clean install, did that leave you with WinXP Gold (i.e.,
> >> no Service Packs)? Did you then install(via Windows Update) (a) SP1, (b)
> >> SP2, and (c) SP3 or...?
> >>
> >> Were you running WinXP SP2 or WinXP SP3 when you installed NIS 2009?
> >>
> >> Was the machine /ever/ connected to the internet or any networks without
> >> the Windows Firewall enabled?
> >>
> >> Is Automatic Updates enabled?
> >>
> >> Open Add/Remove Programs, make sure the Show Updates box at top is
> >> checked,
> >> then scroll towards the bottom of the list. You should find a number of
> >> updates named "Security Update for Windows XP (KBnnnnnn)" - Tell me what
> >> the KB numbers and Installation dates for the last four (4) of these
> >> updates listed.
> >>
> >> [Right now, I suspect that behavior's due to either a hijackware
> >> infection
> >> (possibly from an already-infected Flash drive or an infected computer on
> >> your network, if any) or corruption caused by NIS.]
> >> --
> >> ~PA Bear
> >>
> >> HAWK72758 wrote:
> >>> When I performed the clean install it was with the disk I purchased
> >>> directly
> >>> from Microsoft. I reformated the drive as I changed the partition sizes.
> >>> My
> >>> system was built by me and not purchased from any vendor so there is no
> >>> restore partition or free/trialware to worry about.
> >>>
> >>> Norton was purchased directly from Symantec and no trialware was ever
> >>> used
> >>> on my system at any time.
> >>>
> >>> I tried to make sure I had all of the current drivers downloaded from
> >>> all
> >>> of
> >>> the vendors so I would not have to access the internet before they were
> >>> updated. I don't believe I accessed the internet for anything other than
> >>> the
> >>> Microsoft update site. I do recall having to install Windows XP SP1 to
> >>> update Java and the ATI drivers though. Could that have caused any
> >>> problems?
> >>>
> >>> When I install any update to XP or any other program I always disable
> >>> Norton
> >>> as I know this will cause conflicts if I don't. I'm not using the spybot
> >>> resident tea timer but am using the sdhelper. I may have forgotten to
> >>> disable that before installing SP3. As for spybot affecting the
> >>> Microsoft
> >>> updates, spybot was the very last program to be installed on my system.
> >>> The
> >>> windows firewall is disabled by Norton. When I disabled Norton it should
> >>> have had no firewall protection at all either by Norton or Windows.
> >>>
> >>> Hope that answers all of your questions.
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>> When doing clean installs using the OEM CDs that came with the machine
> >>>> or
> >>>> using the hidden Recovery partition, any/all free-trialware will be
> >>>> reinstalled, too (but invalid): Was a Norton or McAfee free-trial
> >>>> reinstalled?
> >>>>
> >>>> After the clean install, was the machine ever used online before NIS
> >>>> was
> >>>> installed & fully updated (other than to go to Windows Update and/or ro
> >>>> install NIS)?
> >>>>
> >>>> Were all NIS components and all Spybot Residents (i.e., SDHelper; Tea
> >>>> Timer) disabled and was the Windows Firewall enabled prior to
> >>>> installing
> >>>> WinXP SP3 and/or the updates installed on 11 & 15 Feb-09?
> >>>> --
> >>>> ~PA Bear
> >>>>
> >>>> HAWK72758 wrote:
> >>>>> I'm sorry I forgot to mention the anti-virus info. I'm running Norton
> >>>>> Internet Security 2009 v16.2.0.7 with all the options turned on. This
> >>>>> includes anti-phishing, firewall (overiding windows firewall), etc. My
> >>>>> subscription is current and so are all the updates. I never install
> >>>>> trialware on this computer. It is always registered software. I am
> >>>>> using
> >>>>> the freeware program Spybot S&D v1.6.2 with the latest update.
> >>>>>
> >>>>> I neglected to mention that my registry became corrupt and I had to do
> >>>>> a
> >>>>> clean install of Windows back on 2/10/09. If memory serves me
> >>>>> correctly
> >>>>> the
> >>>>> problems begain after the SP3 install. Unfortunately, there were 22
> >>>>> updates
> >>>>> after that on 2/15/09, 1 on 2/11/09. I can list them all if you need
> >>>>> them.
> >>>>> Also, the order in which I rebuilt my system was as follows....Clean
> >>>>> install
> >>>>> of Windows XP, updated all hardware drivers and then installed all
> >>>>> updates
> >>>>> and service packs.
> >>>>>
> >>>>> "PA Bear [MS MVP]" wrote:
> >>>>>> Open Add/Remove Programs | check the Show Updates box at the top |
> >>>>>> Now
> >>>>>> scroll down towards the bottom of the list and examine the Installed
> >>>>>> Dates.
> >>>>>> When you find one or more updates that were installed "a couple of
> >>>>>> weeks
> >>>>>> ago," reply to this post and tell me the KB number(s).
> >>>>>>
> >>>>>> Also answer these questions in your reply:
> >>>>>>
> >>>>>> What anti-virus application or security suite is installed and is
> >>>>>> your
> >>>>>> subscription current? What anti-spyware applications (other than
> >>>>>> Defender)? What third-party firewall (if any)?
> >>>>>>
> >>>>>> Has a Norton or McAfee application ever been installed on this
> >>>>>> machine
> >>>>>> (e.g., a free-trial version that came preinstalled when you bought
> >>>>>> it)?
> >>>>>> --
> >>>>>> ~Robear Dyer (PA Bear)
> >>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>>>>> AumHa VSOP & Admin http://aumha.net
> >>>>>> DTS-L http://dts-l.net/
> >>>>>>
> >>>>>> HAWK72758 wrote:
> >>>>>>> I am running Windows XP with SP2 and internet explorer 6. A couple
> >>>>>>> of
> >>>>>>> weeks
> >>>>>>> ago I installed an update, (not sure which one) and ever since my
> >>>>>>> internet
> >>>>>>> explorer crashes constantly. I have disabled all add-ons and the
> >>>>>>> problem
> >>>>>>> still occurs.
> >>>>>>>
> >>>>>>> When I try to close it out I get the window that the program has
> >>>>>>> stopped
> >>>>>>> responding. I select end now and the whole system freezes. I use
> >>>>>>> alt-cntrl-delete to get the task manager up and I have to end the
> >>>>>>> iexplorer
> >>>>>>> that way. Nothing ever comes up to ask me if I want to send an error
> >>>>>>> report
> >>>>>>> to Microsoft. I have tried uninstalling and reinstalling ie 6 but
> >>>>>>> nothing
> >>>>>>> works.
> >>>>>>>
> >>>>>>> I installed ie 7 and the problem only worsened so I removed it. I am
> >>>>>>> at
> >>>>>>> a
> >>>>>>> loss for solving this issue. Does anyone have any other ideas?

>
>

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