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Re: CANNOT LOG IN TO SECURE SITES

microsoft.public.internetexplorer.general






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  #1 (permalink)  
Old 02-11-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: CANNOT LOG IN TO SECURE SITES
[Crossposted to IE General]

Which update did your ISP mention, Sue? Which update(s) did you install
just before the problem started?

>>>>> ...I called PC Safety and got someone who
>>>>> argued and argued that this wasn't msft fault. I don't know if I can
>>>>> call there again.


You can call the toll-free number as often as you want (cite your Case or
Incident Number when you do) but if you can't specify the update that's
supposedly causing the problem, you're not going to get very far.

Moving on...

What happens when you attempt to log-in to a secure site? Post the complete
(verbatim) error message you encounter.

Do you encounter this problem at every secure site or just some? Can you
access https://windowsupdate.microsoft.com?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when you installed IE7?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Sue J Thomas wrote:
> Because originally I was told by my ISP (optimum.net) that this
> behavior resulted from an update from WU and that there was a fix for it
> from MSFT
> They told me others had the same problem.
>
>> How does your problem pertain to Windows Update, Sue?
>>
>> Those with IE7-specific questions or comments are asked to post to and
>> seek support in this newsgroup: microsoft.public.internetexplorer.general
>>
>> On the web:
>> http://www.microsoft.com/communities...orer. general
>>
>> In your newsreader:
>> news://msnews.microsoft.com/microsof...plorer.general
>> --
>> ~Robear Dyer (PA Bear)
>>
>> Sue J Thomas wrote:
>>> Site: https://webmail.optimum.net/en/mail....aurel=on&cal=0
>>>
>>> IE7; xp sp2.
>>>
>>>> I suggest you give us some links and let us know what browser do you
>>>> use.
>>>>
>>>>> According to my ISp a recent update has caused problems logging in to
>>>>> secure sites (thiers, for one). I called PC Safety and got someone
>>>>> who
>>>>> argued and argued that this wasn't msft fault. I don't know if I can
>>>>> call there again. I finally got nowhere and hung up!
>>>>>
>>>>> Anyone know about this? My ISP says there is a fix for it.


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  #2 (permalink)  
Old 02-11-2009
Sue J Thomas
 

Posts: n/a
Re: CANNOT LOG IN TO SECURE SITES
The ISP said they didn't know which update. sorry! Altho they said many
people were having probkems w/ many secure sites.

Please see my other posts where Isay the page will not load and no error
message comes up.

AFAIK this is the only problem page. I have CA firewall, malware & a-v
suite. Yes, can reach WU and have.

I am not 100% sure that I shut the CA suite down when IE7 was installed.
Sue

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:%23fiXqB$iJHA.1288@TK2MSFTNGP02.phx.gbl...
> [Crossposted to IE General]
>
> Which update did your ISP mention, Sue? Which update(s) did you install
> just before the problem started?
>
>>>>>> ...I called PC Safety and got someone who
>>>>>> argued and argued that this wasn't msft fault. I don't know if I can
>>>>>> call there again.

>
> You can call the toll-free number as often as you want (cite your Case or
> Incident Number when you do) but if you can't specify the update that's
> supposedly causing the problem, you're not going to get very far.
>
> Moving on...
>
> What happens when you attempt to log-in to a secure site? Post the
> complete (verbatim) error message you encounter.
>
> Do you encounter this problem at every secure site or just some? Can you
> access https://windowsupdate.microsoft.com?
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than
> Defender)? What third-party firewall (if any)? Were any of these
> applications running in the background when you installed IE7?
>
> Has a Norton or McAfee application ever been installed on this machine
> (e.g., a free-trial version that came preinstalled when you bought it)?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Sue J Thomas wrote:
>> Because originally I was told by my ISP (optimum.net) that this
>> behavior resulted from an update from WU and that there was a fix for it
>> from MSFT
>> They told me others had the same problem.
>>
>>> How does your problem pertain to Windows Update, Sue?
>>>
>>> Those with IE7-specific questions or comments are asked to post to and
>>> seek support in this newsgroup:
>>> microsoft.public.internetexplorer.general
>>>
>>> On the web:
>>> http://www.microsoft.com/communities...orer. general
>>>
>>> In your newsreader:
>>> news://msnews.microsoft.com/microsof...plorer.general
>>> --
>>> ~Robear Dyer (PA Bear)
>>>
>>> Sue J Thomas wrote:
>>>> Site: https://webmail.optimum.net/en/mail....aurel=on&cal=0
>>>>
>>>> IE7; xp sp2.
>>>>
>>>>> I suggest you give us some links and let us know what browser do you
>>>>> use.
>>>>>
>>>>>> According to my ISp a recent update has caused problems logging in to
>>>>>> secure sites (thiers, for one). I called PC Safety and got someone
>>>>>> who
>>>>>> argued and argued that this wasn't msft fault. I don't know if I can
>>>>>> call there again. I finally got nowhere and hung up!
>>>>>>
>>>>>> Anyone know about this? My ISP says there is a fix for it.

>



Reply With Quote
  #3 (permalink)  
Old 02-11-2009
TaurArian
 

Posts: n/a
Re: CANNOT LOG IN TO SECURE SITES
Have a look at: http://support.microsoft.com/kb/813444
How to troubleshoot situations where you cannot complete MSN sign-up or
connect to SSL secured (128-Bit) Web sites by using Internet Explorer in
Windows XP

--

TaurArian [MVP] 2005-2009 - Update Services



Sue J Thomas wrote:
:: The ISP said they didn't know which update. sorry! Altho they said
:: many people were having probkems w/ many secure sites.
::
:: Please see my other posts where Isay the page will not load and no
:: error message comes up.
::
:: AFAIK this is the only problem page. I have CA firewall, malware &
:: a-v suite. Yes, can reach WU and have.
::
:: I am not 100% sure that I shut the CA suite down when IE7 was
:: installed. Sue
::
:: "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
:: news:%23fiXqB$iJHA.1288@TK2MSFTNGP02.phx.gbl...
::: [Crossposted to IE General]
:::
::: Which update did your ISP mention, Sue? Which update(s) did you
::: install just before the problem started?
:::
:::::::: ...I called PC Safety and got someone who
:::::::: argued and argued that this wasn't msft fault. I don't know
:::::::: if I can call there again.
:::
::: You can call the toll-free number as often as you want (cite your
::: Case or Incident Number when you do) but if you can't specify the
::: update that's supposedly causing the problem, you're not going to
::: get very far.
:::
::: Moving on...
:::
::: What happens when you attempt to log-in to a secure site? Post the
::: complete (verbatim) error message you encounter.
:::
::: Do you encounter this problem at every secure site or just some?
::: Can you access https://windowsupdate.microsoft.com?
:::
::: What anti-virus application or security suite is installed and is
::: your subscription current? What anti-spyware applications (other
::: than Defender)? What third-party firewall (if any)? Were any of
::: these applications running in the background when you installed IE7?
:::
::: Has a Norton or McAfee application ever been installed on this
::: machine (e.g., a free-trial version that came preinstalled when you
::: bought it)? --
::: ~Robear Dyer (PA Bear)
::: MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
::: AumHa VSOP & Admin http://aumha.net
::: DTS-L http://dts-l.net/
:::
::: Sue J Thomas wrote:
:::: Because originally I was told by my ISP (optimum.net) that this
:::: behavior resulted from an update from WU and that there was a fix
:::: for it from MSFT
:::: They told me others had the same problem.
::::
::::: How does your problem pertain to Windows Update, Sue?
:::::
::::: Those with IE7-specific questions or comments are asked to post
::::: to and seek support in this newsgroup:
::::: microsoft.public.internetexplorer.general
:::::
::::: On the web:
:::::
http://www.microsoft.com/communities...orer. general
:::::
::::: In your newsreader:
::::: news://msnews.microsoft.com/microsof...plorer.general
::::: --
::::: ~Robear Dyer (PA Bear)
:::::
::::: Sue J Thomas wrote:
:::::: Site:
:::::: https://webmail.optimum.net/en/mail....aurel=on&cal=0
::::::
:::::: IE7; xp sp2.
::::::
::::::: I suggest you give us some links and let us know what browser
::::::: do you use.
:::::::
:::::::: According to my ISp a recent update has caused problems
:::::::: logging in to secure sites (thiers, for one). I called PC
:::::::: Safety and got someone who
:::::::: argued and argued that this wasn't msft fault. I don't know
:::::::: if I can call there again. I finally got nowhere and hung up!
::::::::
:::::::: Anyone know about this? My ISP says there is a fix for it.





Reply With Quote
  #4 (permalink)  
Old 02-11-2009
Sue J Thomas
 

Posts: n/a
Re: CANNOT LOG IN TO SECURE SITES
"SPOT ON" Taurarian! thanks and ok now.
Sue
"TaurArian" <taurarian@gmailREMOVE.com> wrote in message
news:em19pFCjJHA.4912@TK2MSFTNGP04.phx.gbl...
> Have a look at: http://support.microsoft.com/kb/813444
> How to troubleshoot situations where you cannot complete MSN sign-up or
> connect to SSL secured (128-Bit) Web sites by using Internet Explorer in
> Windows XP
>
> --
>
> TaurArian [MVP] 2005-2009 - Update Services
>
>
>
> Sue J Thomas wrote:
> :: The ISP said they didn't know which update. sorry! Altho they said
> :: many people were having probkems w/ many secure sites.
> ::
> :: Please see my other posts where Isay the page will not load and no
> :: error message comes up.
> ::
> :: AFAIK this is the only problem page. I have CA firewall, malware &
> :: a-v suite. Yes, can reach WU and have.
> ::
> :: I am not 100% sure that I shut the CA suite down when IE7 was
> :: installed. Sue
> ::
> :: "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> :: news:%23fiXqB$iJHA.1288@TK2MSFTNGP02.phx.gbl...
> ::: [Crossposted to IE General]
> :::
> ::: Which update did your ISP mention, Sue? Which update(s) did you
> ::: install just before the problem started?
> :::
> :::::::: ...I called PC Safety and got someone who
> :::::::: argued and argued that this wasn't msft fault. I don't know
> :::::::: if I can call there again.
> :::
> ::: You can call the toll-free number as often as you want (cite your
> ::: Case or Incident Number when you do) but if you can't specify the
> ::: update that's supposedly causing the problem, you're not going to
> ::: get very far.
> :::
> ::: Moving on...
> :::
> ::: What happens when you attempt to log-in to a secure site? Post the
> ::: complete (verbatim) error message you encounter.
> :::
> ::: Do you encounter this problem at every secure site or just some?
> ::: Can you access https://windowsupdate.microsoft.com?
> :::
> ::: What anti-virus application or security suite is installed and is
> ::: your subscription current? What anti-spyware applications (other
> ::: than Defender)? What third-party firewall (if any)? Were any of
> ::: these applications running in the background when you installed IE7?
> :::
> ::: Has a Norton or McAfee application ever been installed on this
> ::: machine (e.g., a free-trial version that came preinstalled when you
> ::: bought it)? --
> ::: ~Robear Dyer (PA Bear)
> ::: MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> ::: AumHa VSOP & Admin http://aumha.net
> ::: DTS-L http://dts-l.net/
> :::
> ::: Sue J Thomas wrote:
> :::: Because originally I was told by my ISP (optimum.net) that this
> :::: behavior resulted from an update from WU and that there was a fix
> :::: for it from MSFT
> :::: They told me others had the same problem.
> ::::
> ::::: How does your problem pertain to Windows Update, Sue?
> :::::
> ::::: Those with IE7-specific questions or comments are asked to post
> ::::: to and seek support in this newsgroup:
> ::::: microsoft.public.internetexplorer.general
> :::::
> ::::: On the web:
> :::::
> http://www.microsoft.com/communities...orer. general
> :::::
> ::::: In your newsreader:
> :::::
> news://msnews.microsoft.com/microsof...plorer.general
> ::::: --
> ::::: ~Robear Dyer (PA Bear)
> :::::
> ::::: Sue J Thomas wrote:
> :::::: Site:
> :::::: https://webmail.optimum.net/en/mail....aurel=on&cal=0
> ::::::
> :::::: IE7; xp sp2.
> ::::::
> ::::::: I suggest you give us some links and let us know what browser
> ::::::: do you use.
> :::::::
> :::::::: According to my ISp a recent update has caused problems
> :::::::: logging in to secure sites (thiers, for one). I called PC
> :::::::: Safety and got someone who
> :::::::: argued and argued that this wasn't msft fault. I don't know
> :::::::: if I can call there again. I finally got nowhere and hung up!
> ::::::::
> :::::::: Anyone know about this? My ISP says there is a fix for it.
>
>
>
>
>



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  #5 (permalink)  
Old 02-11-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: CANNOT LOG IN TO SECURE SITES
Sue, what was your fix (or fixes), please (e.g., needed to tweak CA
firewall)?

PS: Thanks, Kaylene!

Sue J Thomas wrote:
> "SPOT ON" Taurarian! thanks and ok now.
>
> "TaurArian" wrote:
>> Have a look at: http://support.microsoft.com/kb/813444
>> How to troubleshoot situations where you cannot complete MSN sign-up or
>> connect to SSL secured (128-Bit) Web sites by using Internet Explorer in
>> Windows XP
>>
>> Sue J Thomas wrote:
>>>> The ISP said they didn't know which update. sorry! Altho they said
>>>> many people were having probkems w/ many secure sites.
>>>>
>>>> Please see my other posts where Isay the page will not load and no
>>>> error message comes up.
>>>>
>>>> AFAIK this is the only problem page. I have CA firewall, malware &
>>>> a-v suite. Yes, can reach WU and have.
>>>>
>>>> I am not 100% sure that I shut the CA suite down when IE7 was
>>>> installed. Sue
>>>>
>>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>>>> news:%23fiXqB$iJHA.1288@TK2MSFTNGP02.phx.gbl...
>>>>> [Crossposted to IE General]
>>>>>
>>>>> Which update did your ISP mention, Sue? Which update(s) did you
>>>>> install just before the problem started?
>>>>>
>>>>>>>>>> ...I called PC Safety and got someone who
>>>>>>>>>> argued and argued that this wasn't msft fault. I don't know
>>>>>>>>>> if I can call there again.
>>>>>
>>>>> You can call the toll-free number as often as you want (cite your
>>>>> Case or Incident Number when you do) but if you can't specify the
>>>>> update that's supposedly causing the problem, you're not going to
>>>>> get very far.
>>>>>
>>>>> Moving on...
>>>>>
>>>>> What happens when you attempt to log-in to a secure site? Post the
>>>>> complete (verbatim) error message you encounter.
>>>>>
>>>>> Do you encounter this problem at every secure site or just some?
>>>>> Can you access https://windowsupdate.microsoft.com?
>>>>>
>>>>> What anti-virus application or security suite is installed and is
>>>>> your subscription current? What anti-spyware applications (other
>>>>> than Defender)? What third-party firewall (if any)? Were any of
>>>>> these applications running in the background when you installed IE7?
>>>>>
>>>>> Has a Norton or McAfee application ever been installed on this
>>>>> machine (e.g., a free-trial version that came preinstalled when you
>>>>> bought it)? --
>>>>> ~Robear Dyer (PA Bear)
>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>>> AumHa VSOP & Admin http://aumha.net
>>>>> DTS-L http://dts-l.net/
>>>>>
>>>>> Sue J Thomas wrote:
>>>>>> Because originally I was told by my ISP (optimum.net) that this
>>>>>> behavior resulted from an update from WU and that there was a fix
>>>>>> for it from MSFT
>>>>>> They told me others had the same problem.
>>>>>>
>>>>>>> How does your problem pertain to Windows Update, Sue?
>>>>>>>
>>>>>>> Those with IE7-specific questions or comments are asked to post
>>>>>>> to and seek support in this newsgroup:
>>>>>>> microsoft.public.internetexplorer.general
>>>>>>>
>>>>>>> On the web:
>>>>>>>

>> http://www.microsoft.com/communities...orer. general
>>>>>>>
>>>>>>> In your newsreader:
>>>>>>>

>> news://msnews.microsoft.com/microsof...plorer.general
>>>>>>> --
>>>>>>> ~Robear Dyer (PA Bear)
>>>>>>>
>>>>>>> Sue J Thomas wrote:
>>>>>>>> Site:
>>>>>>>> https://webmail.optimum.net/en/mail....aurel=on&cal=0
>>>>>>>>
>>>>>>>> IE7; xp sp2.
>>>>>>>>
>>>>>>>>> I suggest you give us some links and let us know what browser
>>>>>>>>> do you use.
>>>>>>>>>
>>>>>>>>>> According to my ISp a recent update has caused problems
>>>>>>>>>> logging in to secure sites (thiers, for one). I called PC
>>>>>>>>>> Safety and got someone who
>>>>>>>>>> argued and argued that this wasn't msft fault. I don't know
>>>>>>>>>> if I can call there again. I finally got nowhere and hung up!
>>>>>>>>>>
>>>>>>>>>> Anyone know about this? My ISP says there is a fix for it.


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