on restart all saved infon lost

When I restart my computer all stored user names and passwords to
web sites like my banks, newspapers and companies that I do business with are
deleted from the web page. The other problems are my saved home page on
Internet
explorer is changed back to Dell or MSN run once. Also and stored key numbers
that are required to run a program are removed and I must put the key numbers
back in.All saved programs that I have pinned to my start menu are removed.
All
these things happen only when I restart the computer. I can restart windows
explorer and everything is fine. Please Help.Thanks I have run
anti spyware removal, defraged drive,

Hi,
Is Windows Steady State installed?
http://www.microsoft.com/protect/pro...eadystate.mspx
http://www.microsoft.com/windows/pro...s/default.mspx

Don
[MS MVP- IE]

"gblat" <gblat@discussions.microsoft.com> wrote in message
news:50C224F6-18D8-476A-B375-72D7A74C569E@microsoft.com...
> When I restart my computer all stored user names and passwords to
> web sites like my banks, newspapers and companies that I do business with
are
> deleted from the web page. The other problems are my saved home page on
> Internet
> explorer is changed back to Dell or MSN run once. Also and stored key
numbers
> that are required to run a program are removed and I must put the key
numbers
> back in.All saved programs that I have pinned to my start menu are
removed.
> All
> these things happen only when I restart the computer. I can restart
windows
> explorer and everything is fine. Please Help.Thanks I have run
> anti spyware removal, defraged drive,

Thanks Don, no it'd not installed but I have tried to restore and that does
not work as the older restore points won't work/restore. What will steady
state do for me?

George

"Don Varnau" wrote:

> Hi,
> Is Windows Steady State installed?
> http://www.microsoft.com/protect/pro...eadystate.mspx
> http://www.microsoft.com/windows/pro...s/default.mspx
>
> Don
> [MS MVP- IE]
>
> "gblat" <gblat@discussions.microsoft.com> wrote in message
> news:50C224F6-18D8-476A-B375-72D7A74C569E@microsoft.com...
> > When I restart my computer all stored user names and passwords to
> > web sites like my banks, newspapers and companies that I do business with
> are
> > deleted from the web page. The other problems are my saved home page on
> > Internet
> > explorer is changed back to Dell or MSN run once. Also and stored key
> numbers
> > that are required to run a program are removed and I must put the key
> numbers
> > back in.All saved programs that I have pinned to my start menu are
> removed.
> > All
> > these things happen only when I restart the computer. I can restart
> windows
> > explorer and everything is fine. Please Help.Thanks I have run
> > anti spyware removal, defraged drive,
>
>

Hi,
Should have asked sooner...
Which version of Windows? (Including SP level- SP1,SP2,etc.)
Which version of Internet Explorer?

Steady State, if installed, could be causing this problem- changes made
during a session are wiped out on restart.

System Restore could cause some of these changes, but you know that.

Did these problems start immediately after installing a new security/privacy
program?

Don
[MS MVP- IE]

"gblat" <gblat@discussions.microsoft.com> wrote in message
news:F0437A1B-0F7E-4435-B593-B8C4E8B0ACAF@microsoft.com...
> Thanks Don, no it'd not installed but I have tried to restore and that
does
> not work as the older restore points won't work/restore. What will steady
> state do for me?
>
> George

> "Don Varnau" wrote:
> > Hi,
> > Is Windows Steady State installed?
> > http://www.microsoft.com/protect/pro...eadystate.mspx
> >
http://www.microsoft.com/windows/pro...s/default.mspx

> > "gblat" <gblat@discussions.microsoft.com> wrote in message
> > news:50C224F6-18D8-476A-B375-72D7A74C569E@microsoft.com...
> > > When I restart my computer all stored user names and passwords to
> > > web sites like my banks, newspapers and companies that I do business
with
> > are
> > > deleted from the web page. The other problems are my saved home page
on
> > > Internet
> > > explorer is changed back to Dell or MSN run once. Also and stored key
> > numbers
> > > that are required to run a program are removed and I must put the key
> > numbers
> > > back in.All saved programs that I have pinned to my start menu are
> > removed.
> > > All
> > > these things happen only when I restart the computer. I can restart
> > windows
> > > explorer and everything is fine. Please Help.Thanks I have run
> > > anti spyware removal, defraged drive,

Windows XP sp2,sp3. IE 7
Steady state is not installed on my computer, and yes it seems that I went
to ATT DSL and used their security suite by CA. I have disabled it to see if
any changes and there are none. Also about the same time I had a download for
SP2 and that download has not downloaded correctly. It still keeps telling me
that I have downloads to install and then it does not install.
Thanks
George

"Don Varnau" wrote:

> Hi,
> Should have asked sooner...
> Which version of Windows? (Including SP level- SP1,SP2,etc.)
> Which version of Internet Explorer?
>
> Steady State, if installed, could be causing this problem- changes made
> during a session are wiped out on restart.
>
> System Restore could cause some of these changes, but you know that.
>
> Did these problems start immediately after installing a new security/privacy
> program?
>
> Don
> [MS MVP- IE]
>
> "gblat" <gblat@discussions.microsoft.com> wrote in message
> news:F0437A1B-0F7E-4435-B593-B8C4E8B0ACAF@microsoft.com...
> > Thanks Don, no it'd not installed but I have tried to restore and that
> does
> > not work as the older restore points won't work/restore. What will steady
> > state do for me?
> >
> > George
>
> > "Don Varnau" wrote:
> > > Hi,
> > > Is Windows Steady State installed?
> > > http://www.microsoft.com/protect/pro...eadystate.mspx
> > >
> http://www.microsoft.com/windows/pro...s/default.mspx
>
> > > "gblat" <gblat@discussions.microsoft.com> wrote in message
> > > news:50C224F6-18D8-476A-B375-72D7A74C569E@microsoft.com...
> > > > When I restart my computer all stored user names and passwords to
> > > > web sites like my banks, newspapers and companies that I do business
> with
> > > are
> > > > deleted from the web page. The other problems are my saved home page
> on
> > > > Internet
> > > > explorer is changed back to Dell or MSN run once. Also and stored key
> > > numbers
> > > > that are required to run a program are removed and I must put the key
> > > numbers
> > > > back in.All saved programs that I have pinned to my start menu are
> > > removed.
> > > > All
> > > > these things happen only when I restart the computer. I can restart
> > > windows
> > > > explorer and everything is fine. Please Help.Thanks I have run
> > > > anti spyware removal, defraged drive,
>
>

Leave the CA security suite disabled for now and setup a new user account.
See if the problems occur in the new account.

279783 - How To Create and Configure User Accounts in Windows XP:
http://support.microsoft.com/default.aspx?scid=279783

Don
[MS MVP- IE]

"gblat" <gblat@discussions.microsoft.com> wrote in message
news:751C85AD-A856-454E-B338-D1B2AB9ECD43@microsoft.com...
> Windows XP sp2,sp3. IE 7
> Steady state is not installed on my computer, and yes it seems that I went
> to ATT DSL and used their security suite by CA. I have disabled it to see
if
> any changes and there are none. Also about the same time I had a download
for
> SP2 and that download has not downloaded correctly. It still keeps telling
me
> that I have downloads to install and then it does not install.
> Thanks
> George

> "Don Varnau" wrote:
>
> > Hi,
> > Should have asked sooner...
> > Which version of Windows? (Including SP level- SP1,SP2,etc.)
> > Which version of Internet Explorer?
> >
> > Steady State, if installed, could be causing this problem- changes made
> > during a session are wiped out on restart.
> >
> > System Restore could cause some of these changes, but you know that.
> >
> > Did these problems start immediately after installing a new
security/privacy
> > program?

> > "gblat" <gblat@discussions.microsoft.com> wrote in message
> > news:F0437A1B-0F7E-4435-B593-B8C4E8B0ACAF@microsoft.com...
> > > Thanks Don, no it'd not installed but I have tried to restore and that
> > does
> > > not work as the older restore points won't work/restore. What will
steady
> > > state do for me?
> > >
> > > George

> > > "Don Varnau" wrote:
> > > > Hi,
> > > > Is Windows Steady State installed?
> > > > http://www.microsoft.com/protect/pro...eadystate.mspx
> > > >
> >
http://www.microsoft.com/windows/pro...s/default.mspx

> > > > "gblat" <gblat@discussions.microsoft.com> wrote in message
> > > > news:50C224F6-18D8-476A-B375-72D7A74C569E@microsoft.com...
> > > > > When I restart my computer all stored user names and passwords to
> > > > > web sites like my banks, newspapers and companies that I do
business
> > with are
> > > > > deleted from the web page. The other problems are my saved home
page
> > on
> > > > > Internet
> > > > > explorer is changed back to Dell or MSN run once. Also and stored
key
> > > > numbers
> > > > > that are required to run a program are removed and I must put the
key
> > > > numbers
> > > > > back in.All saved programs that I have pinned to my start menu are
> > > > removed.
> > > > > All
> > > > > these things happen only when I restart the computer. I can
restart
> > > > windows
> > > > > explorer and everything is fine. Please Help.Thanks I have run
> > > > > anti spyware removal, defraged drive,

Hi Don
I did what you suggested and there is no change. When I put home page in It
changes to" go microsoft.com/fwlink.ID=69157" then it goes to
"runonce.msn.com/runonce3.aspx" All saved user IDS are deleted on web sites
of banks and the key registration numbers of programs are lost. All pinned
programs on start menu are deleted.

It seems this damn thing is reverting back to the condition of a new
computer when it shuts down
Thanks
George

"Don Varnau" wrote:

> Leave the CA security suite disabled for now and setup a new user account.
> See if the problems occur in the new account.
>
> 279783 - How To Create and Configure User Accounts in Windows XP:
> http://support.microsoft.com/default.aspx?scid=279783
>
> Don
> [MS MVP- IE]
>
> "gblat" <gblat@discussions.microsoft.com> wrote in message
> news:751C85AD-A856-454E-B338-D1B2AB9ECD43@microsoft.com...
> > Windows XP sp2,sp3. IE 7
> > Steady state is not installed on my computer, and yes it seems that I went
> > to ATT DSL and used their security suite by CA. I have disabled it to see
> if
> > any changes and there are none. Also about the same time I had a download
> for
> > SP2 and that download has not downloaded correctly. It still keeps telling
> me
> > that I have downloads to install and then it does not install.
> > Thanks
> > George
>
> > "Don Varnau" wrote:
> >
> > > Hi,
> > > Should have asked sooner...
> > > Which version of Windows? (Including SP level- SP1,SP2,etc.)
> > > Which version of Internet Explorer?
> > >
> > > Steady State, if installed, could be causing this problem- changes made
> > > during a session are wiped out on restart.
> > >
> > > System Restore could cause some of these changes, but you know that.
> > >
> > > Did these problems start immediately after installing a new
> security/privacy
> > > program?
>
> > > "gblat" <gblat@discussions.microsoft.com> wrote in message
> > > news:F0437A1B-0F7E-4435-B593-B8C4E8B0ACAF@microsoft.com...
> > > > Thanks Don, no it'd not installed but I have tried to restore and that
> > > does
> > > > not work as the older restore points won't work/restore. What will
> steady
> > > > state do for me?
> > > >
> > > > George
>
> > > > "Don Varnau" wrote:
> > > > > Hi,
> > > > > Is Windows Steady State installed?
> > > > > http://www.microsoft.com/protect/pro...eadystate.mspx
> > > > >
> > >
> http://www.microsoft.com/windows/pro...s/default.mspx
>
> > > > > "gblat" <gblat@discussions.microsoft.com> wrote in message
> > > > > news:50C224F6-18D8-476A-B375-72D7A74C569E@microsoft.com...
> > > > > > When I restart my computer all stored user names and passwords to
> > > > > > web sites like my banks, newspapers and companies that I do
> business
> > > with are
> > > > > > deleted from the web page. The other problems are my saved home
> page
> > > on
> > > > > > Internet
> > > > > > explorer is changed back to Dell or MSN run once. Also and stored
> key
> > > > > numbers
> > > > > > that are required to run a program are removed and I must put the
> key
> > > > > numbers
> > > > > > back in.All saved programs that I have pinned to my start menu are
> > > > > removed.
> > > > > > All
> > > > > > these things happen only when I restart the computer. I can
> restart
> > > > > windows
> > > > > > explorer and everything is fine. Please Help.Thanks I have run
> > > > > > anti spyware removal, defraged drive,
>
>

Hi George,
Sorry for the delay. I think we're looking for a third-party program as the
cause of these problems- possibly a legitimate program- possibly malware.

Go back to the original user account. Re-enable the CA security suite.

Start at http://forum.aumha.org/viewtopic.php?t=4075 Register. Follow the
instructions. Run Ad Aware. Post a Hijack This log. Let's see what the HJT
experts find.

Don
[MS MVP- IE]

"gblat" <gblat@discussions.microsoft.com> wrote in message
news:EED6FAC4-FA80-4802-B771-89D86E1731F3@microsoft.com...
> Hi Don
> I did what you suggested and there is no change. When I put home page in
It
> changes to" go microsoft.com/fwlink.ID=69157" then it goes to
> "runonce.msn.com/runonce3.aspx" All saved user IDS are deleted on web
sites
> of banks and the key registration numbers of programs are lost. All pinned
> programs on start menu are deleted.
>
> It seems this damn thing is reverting back to the condition of a new
> computer when it shuts down
> Thanks
> George

> "Don Varnau" wrote:
>
> > Leave the CA security suite disabled for now and setup a new user
account.
> > See if the problems occur in the new account.
> >
> > 279783 - How To Create and Configure User Accounts in Windows XP:
> > http://support.microsoft.com/default.aspx?scid=279783
> >
> > Don
> > [MS MVP- IE]

> > "gblat" <gblat@discussions.microsoft.com> wrote in message
> > news:751C85AD-A856-454E-B338-D1B2AB9ECD43@microsoft.com...
> > > Windows XP sp2,sp3. IE 7
> > > Steady state is not installed on my computer, and yes it seems that I
went
> > > to ATT DSL and used their security suite by CA. I have disabled it to
see
> > if
> > > any changes and there are none. Also about the same time I had a
download
> > for
> > > SP2 and that download has not downloaded correctly. It still keeps
telling
> > me
> > > that I have downloads to install and then it does not install.
> > > Thanks
> > > George

> > > "Don Varnau" wrote:
> > >
> > > > Hi,
> > > > Should have asked sooner...
> > > > Which version of Windows? (Including SP level- SP1,SP2,etc.)
> > > > Which version of Internet Explorer?
> > > >
> > > > Steady State, if installed, could be causing this problem- changes
made
> > > > during a session are wiped out on restart.
> > > >
> > > > System Restore could cause some of these changes, but you know that.
> > > >
> > > > Did these problems start immediately after installing a new
> > security/privacy program?

> > > > "gblat" <gblat@discussions.microsoft.com> wrote in message
> > > > news:F0437A1B-0F7E-4435-B593-B8C4E8B0ACAF@microsoft.com...
> > > > > Thanks Don, no it'd not installed but I have tried to restore and
that
> > > > does
> > > > > not work as the older restore points won't work/restore. What will
> > steady
> > > > > state do for me?
> > > > >
> > > > > George

> > > > > "Don Varnau" wrote:
> > > > > > Hi,
> > > > > > Is Windows Steady State installed?
> > > > > >
http://www.microsoft.com/protect/pro...eadystate.mspx
> > > > > >
> > > >
> >
http://www.microsoft.com/windows/pro...s/default.mspx
> >
> > > > > > "gblat" <gblat@discussions.microsoft.com> wrote in message
> > > > > > news:50C224F6-18D8-476A-B375-72D7A74C569E@microsoft.com...
> > > > > > > When I restart my computer all stored user names and passwords
to
> > > > > > > web sites like my banks, newspapers and companies that I do
> > business
> > > > with are
> > > > > > > deleted from the web page. The other problems are my saved
home
> > page on
> > > > > > > Internet
> > > > > > > explorer is changed back to Dell or MSN run once. Also and
stored
> > key numbers
> > > > > > > that are required to run a program are removed and I must put
the
> > key
> > > > > > numbers
> > > > > > > back in.All saved programs that I have pinned to my start menu
are
> > > > > > removed.
> > > > > > > All
> > > > > > > these things happen only when I restart the computer. I can
> > restart windows
> > > > > > > explorer and everything is fine. Please Help.Thanks I have run
> > > > > > > anti spyware removal, defraged drive,

Hi Don
I took your advice and posted my highjack log. Thanks for your help and I'll
keep you posted.

George

"Don Varnau" wrote:

> Hi George,
> Sorry for the delay. I think we're looking for a third-party program as the
> cause of these problems- possibly a legitimate program- possibly malware.
>
> Go back to the original user account. Re-enable the CA security suite.
>
> Start at http://forum.aumha.org/viewtopic.php?t=4075 Register. Follow the
> instructions. Run Ad Aware. Post a Hijack This log. Let's see what the HJT
> experts find.
>
> Don
> [MS MVP- IE]
>
> "gblat" <gblat@discussions.microsoft.com> wrote in message
> news:EED6FAC4-FA80-4802-B771-89D86E1731F3@microsoft.com...
> > Hi Don
> > I did what you suggested and there is no change. When I put home page in
> It
> > changes to" go microsoft.com/fwlink.ID=69157" then it goes to
> > "runonce.msn.com/runonce3.aspx" All saved user IDS are deleted on web
> sites
> > of banks and the key registration numbers of programs are lost. All pinned
> > programs on start menu are deleted.
> >
> > It seems this damn thing is reverting back to the condition of a new
> > computer when it shuts down
> > Thanks
> > George
>
> > "Don Varnau" wrote:
> >
> > > Leave the CA security suite disabled for now and setup a new user
> account.
> > > See if the problems occur in the new account.
> > >
> > > 279783 - How To Create and Configure User Accounts in Windows XP:
> > > http://support.microsoft.com/default.aspx?scid=279783
> > >
> > > Don
> > > [MS MVP- IE]
>
> > > "gblat" <gblat@discussions.microsoft.com> wrote in message
> > > news:751C85AD-A856-454E-B338-D1B2AB9ECD43@microsoft.com...
> > > > Windows XP sp2,sp3. IE 7
> > > > Steady state is not installed on my computer, and yes it seems that I
> went
> > > > to ATT DSL and used their security suite by CA. I have disabled it to
> see
> > > if
> > > > any changes and there are none. Also about the same time I had a
> download
> > > for
> > > > SP2 and that download has not downloaded correctly. It still keeps
> telling
> > > me
> > > > that I have downloads to install and then it does not install.
> > > > Thanks
> > > > George
>
> > > > "Don Varnau" wrote:
> > > >
> > > > > Hi,
> > > > > Should have asked sooner...
> > > > > Which version of Windows? (Including SP level- SP1,SP2,etc.)
> > > > > Which version of Internet Explorer?
> > > > >
> > > > > Steady State, if installed, could be causing this problem- changes
> made
> > > > > during a session are wiped out on restart.
> > > > >
> > > > > System Restore could cause some of these changes, but you know that.
> > > > >
> > > > > Did these problems start immediately after installing a new
> > > security/privacy program?
>
> > > > > "gblat" <gblat@discussions.microsoft.com> wrote in message
> > > > > news:F0437A1B-0F7E-4435-B593-B8C4E8B0ACAF@microsoft.com...
> > > > > > Thanks Don, no it'd not installed but I have tried to restore and
> that
> > > > > does
> > > > > > not work as the older restore points won't work/restore. What will
> > > steady
> > > > > > state do for me?
> > > > > >
> > > > > > George
>
> > > > > > "Don Varnau" wrote:
> > > > > > > Hi,
> > > > > > > Is Windows Steady State installed?
> > > > > > >
> http://www.microsoft.com/protect/pro...eadystate.mspx
> > > > > > >
> > > > >
> > >
> http://www.microsoft.com/windows/pro...s/default.mspx
> > >
> > > > > > > "gblat" <gblat@discussions.microsoft.com> wrote in message
> > > > > > > news:50C224F6-18D8-476A-B375-72D7A74C569E@microsoft.com...
> > > > > > > > When I restart my computer all stored user names and passwords
> to
> > > > > > > > web sites like my banks, newspapers and companies that I do
> > > business
> > > > > with are
> > > > > > > > deleted from the web page. The other problems are my saved
> home
> > > page on
> > > > > > > > Internet
> > > > > > > > explorer is changed back to Dell or MSN run once. Also and
> stored
> > > key numbers
> > > > > > > > that are required to run a program are removed and I must put
> the
> > > key
> > > > > > > numbers
> > > > > > > > back in.All saved programs that I have pinned to my start menu
> are
> > > > > > > removed.
> > > > > > > > All
> > > > > > > > these things happen only when I restart the computer. I can
> > > restart windows
> > > > > > > > explorer and everything is fine. Please Help.Thanks I have run
> > > > > > > > anti spyware removal, defraged drive,
>
>