Hi PA Bear, thanks for responding. I've included my responses within your
post below. Hope it's easy enough to follow.
We were thinking about the timing of the problem and I have a feeling it
coincided with the recent "Urgent update" to IE7 that was well presented in
the media in December. Possibly this one -
I can't be sure it happened at the same time but it may have.
Thanks again for all of your help.
"PA Bear [MS MVP]" wrote:
> => Is Tabbed browsing enabled?
Yes, but the problem only occurs when the link opens up in a new window.
> => Right-click on...
> C:\Program Files\Internet Explorer\IEXPLORE.EXE <=this file
> Select PROPERTIES | VERSION: What version is it (e.g., v7.0.6000.16762)?
Version of Iexplore.exe - 7.0.6000.16762
> => Does the behavior persist if you start IE7 in No Add-ons mode? To start
> IE7 in No Add-ons mode:
> 1. Right-click on the blue IE desktop icon and select Start without Add-ons;
> 2. Start | (All) Programs | Accessories | System Tools | Internet Explorer
> (No add-ons).
> Troubleshooting and Internet Explorerâ€™s (No Add-ons) Mode:
Yes, the problem persists. I have looked through the add-ons and compared to
a working computer and there is nothing out of the ordinary.
> => Does the behavior persist if you Reset IE7 Advanced settings (RIES)?
> http://support.microsoft.com/kb/923737 <= Read before using!
> [You may have tried this already.]
Already done this one, still persists
> => Does the behavior persist if you boot into Safe Mode with Networking?
> [Careful! Only remain in Safe Mode just long enough to test!]
I haven't tried this and obviously will need to restart and lose this post
if I do. I'll come back and re-reply to the post!
> => What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)? Were any of these applications running
> in the background when you installed WinXP SP3?
Av - Symantec AV Corp Edition, all up to date
Anti Spyware - Spybot, plus regular scans with CCleaner
No additional firewall
I'd say SAV would have been running when I installed SP3
> => Has a Norton or McAfee application ever been installed on this machine
> (e.g., a free-trial version preinstalled when you bought it)?
NO way! NAV is the worst program known to man!!
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
> Kev wrote:
> > We are running XP SP3, IE7 with all updates, the computer runs fine except
> > for this issue.
> > On any webpage (even this one when I clicked on the New Post button) if I
> > click on a link which opens a new page, IE becomes unresponsive in the new
> > window. If I then click on the stop button, the cancelled navigation
> > message
> > comes up and I then click on reload and the pages comes up as normal.
> > Other
> > browsers work fine on the same pages, and other computers on the same
> > network (at home) using IE7 open the pages as normal. I have reset all
> > security and advanced settings in EI back to default. I've cleaned out
> > Temp
> > Int files, cookies, history etc. I've run Spybot and found no
> > spyware/adware/malware. I am running Symantec AV Corporate Edition. I have
> > no popup blockers/toolbars etc loaded.
> > I have looked over http://support.microsoft.com/Default.aspx?kbid=281679
> > which specifies the issue exactly but this is for IE6 so not suitable.
> > Can anybody help with this? I'd prefer my wife change to another browser
> > (not that you guys want to hear that!) but she has to stick with IE for
> > some
> > things at her work.
> > Thanks a lot
> > Kev