If the problem existed in IE6, I'd suspect hijackware to be the cause, Roy.
(Yes, hijackware can infect one User Profile.)
Unexplained computer behavior may be caused by deceptive software
Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.
Checking for/Help with Hijackware
When all else fails, HijackThis v2.0.2
) is the preferred tool to use (in
conjunction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
, or another appropriate forum for review
by an expert in such matters, not here.**
If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
Or you might consider deleting the User Profile altogether (although I
wouldn't *and* trust the security of all other Profiles).
> Thanks for the thoughtful and detailed response but I have subsequently
> learned from one of the other users of the User ID in question that the
> problem existed with IE 6 as well before the install of IE 7 (my bad). It
> was just coincidental that I detected the problem in that User Id after
> IE 7 intallation because I don't normally log in to it unless I'm checking
> out how things went after doing updates or installs under the sys admin
> However, in light of your suggestion would it make sense to uninstall all
> versions of IE and start from scratch?
> "PA Bear [MS MVP]" wrote:
>> You may have a horked (dirty; bad; flawed) install of IE7. I suggest
>> 1. Uninstall IE7 (which automatically returns you to IE6) EXACTLY per
>> http://www.ie-vista.com/kbase2.html [Only use the Command
>> %windir%\ie7\spuninst\spuninst.exe if you cannot uninstall via Add/Remove
>> 2a. Uninstall all toolbars and third-party Windows Themes (including
>> 2b. Disable all Norton Add-ons, if applicable.
>> 3. Reinstall IE7 EXACTLY per
>> http://www.ie-vista.com/known_issues.html#pre-install <= Steps #1-8, #10
>> #11; take note of #12, then STOP!
>> NB: Use http://www.microsoft.com/windows/downloads/default.mspx as the
>> installation source, not Automatic/Windows Update.
>> Or Direct Download link:
>> Tip: Save the installer to your desktop, do not Run it.
>> 4. IMMEDIATELY go to http://windowsupdate.microsoft.com and install any
>> critical updates offered. If a "Root Certificates" update is listed in
>> Optional category, install it to take full advantage of IE7's additional
>> Also see:
>> IEBlog : IE7 (Un)Installation and Anti-Malware Applications
>> What's New in Internet Explorer 7
>> Release Notes
>> IEBlog: IE and Windows XP Service Pack 3
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>> Roy wrote:
>>> I recently installed IE 7 on Dell desktop that has more than one User
>>> The favorites list for one of the users (not the sys admin) is
>>> blank. Selecting View/Explorer Bar/Favorites is of no help. The
>>> Bar appears with the Favorites, Feeds and History Icons but selecting
>>> Favorites icon only produces a gray background with no list of
>>> even though there are entries in the Favorites folder of the user. Also
>>> I select Favorites/Add to Favorites or Organize Favorites from the menu
>>> nothing happens. Has anyone encountered a similar problem.