Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
If tweaking your third-party firewall's settings don't help, try the
1. Disable your anti-virus application, all Norton Add-ons (if any), any
real-time protection provided by an anti-spyware application (except for
Windows Defender; includes Spybot Tea Timer, SpySweeper Guards, AVG AS
guard.exe, etc.), disable any third-party firewall AND THEN enable the
NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 below until your anti-virus
application has been re-enabled! If you're running ZA Free firewall, you
may need to uninstall it instead of disabling it.
2. WinXP: Uninstall "Security Update for Windows Internet Explorer 7
(KB958215)" via Add/Remove Programs (make sure Show Updates box is checked
at top right) and reboot.
**Vista: Uninstall "Security Update for Windows Internet Explorer 7
(KB958215)" via Control Panel | Security | Windows Update | View installed
updates and reboot.
3. Re-do #1 above.
4. WinXP: Go to http://windowsupdate.microsoft.com
and install any Critical
Updates offered (i.e., KB956390). If a Root Certificates update is listed
in the Optional Updates category, install it to take full advantage of IE7's
**Vista: Run Windows Update manually and install any Important updates
offered (i.e., KB958215). If a Root Certificates update is listed in the
Optional Updates category, install it to take full advantage of IE7's
5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable (or reinstall) your
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).
LOOK! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the Consumer IE7 queue
(which is 47830).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
Start a free Windows Update support incident request:
Support for Windows Update:
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
> 12-15-2008 yesterday I got a call from my mother. it appeares that her
> internet quit working on thursday 12- 12- 08. She has a compaq hp media
> center pc desktop running xp oprating system . when she shut off her
> cimputer on 12-11-2008 she had recieved an automatic update which
> instructed her not to turn off her computer that it would turn itself off.
> this she complied with.The next day all she could access was her e-mail;
> She had no access to any websites. When I arrived on Saturday I found that
> her Internet explorer
> 7.0 had ceased to function. it displayed the message "unable to display
> website" no matter what website was input. I found her AOL software to be
> funcional and went to microsoft downloads and downloaded internet explorer
> again and installed to no avail. after some configuraton changes I
> gave in and restored her computer to Wendsday 12-10-2008 and this action
> brought her roadrunner back to operation. Today I checked my computer to
> if my interenet explorer worked and found it also to be nonfunctional and
> displaying the same message "unable to display the website". after
> restoring to 12-10-2008 with no results I was finally able to restore
> functionallity by going back to 12-07-08. I am using an HP HP media
> pc desktop.