"Charles" <Charles@discussions.microsoft.com> wrote in message
My wife's laptop seems to have been hijacked by a malware attack. She was
browsing a gardening website last night and when she clicked on a link the
computer was internet explorer was redirected to a different website pushing
an anti-virus scan stating that her computer had several viruses on it.
Upgrading a web browser while you are having issues will not fix the
problem. You need to fully clean off the infections. You can't uninstall IE6
and if you have upgraded to IE 7 and then uninstalled that and reverted back
to IE6 you can have problems. Do the scans below and once they are all
completed re-install IE7. Check for updates afterwards.
I would suggest these programs:
Malwarebytes [Free] http://www.malwarebytes.org
Super Antispyware [Free] www.superantispyware.com
a-squared Free 3.5 http://www.emsisoft.com/en/software/download/
Download these programs onto your portable hard drive, install on your
wife's computer, update each program, do not run them yet. Shut down the
computer, restart your wife's computer in safe mode.
How to start in safe mode:
a.. If the computer is running, shut down Windows, and then turn off the
b.. Wait 30 seconds, and then turn the computer on.
c.. Start tapping the F8 key. The Windows Advanced Options Menu appears.
If you begin tapping the F8 key too soon, some computers display a "keyboard
error" message. To resolve this, restart the computer and try again.
d.. Ensure that the Safe mode option is selected.
e.. Press Enter. The computer then begins to start in Safe mode.
f.. When you are finished with all troubleshooting, close all programs and
restart the computer as you normally would.
courtesy of: http://www.pchell.com/support/safemode.shtml
See if you can turn off your anti-virus program while these scans are being
done as it can become confusing because as the spyware remover programs are
scanning and touching on files if one is recognized by the AV program it
will pop up a warning and want to remove or quarantine it which can upset
the scanning process. Let the anti-spyware program find and remove any
infection it finds they are usually better at removing the files anyway. Run
each program to clean off infections. Depending on severity of infection the
computer may have to be rebooted to finish the deletion process. Reboot back
to safe mode run the next program. After all the scans are done, update your
anti-virus program and run a full scan.
Once the computer appears infection free you need to turn off System Restore
to delete any infections still sitting in restore points. Then turn it back
on and it will create a new clean restore point or you can create one
yourself and give it a name so you know when this process occurred.
Steps to turn off System Restore
Reverse the process to turn it back on.
Steps to create a Restore point
Report back on the results, good or bad so others may benefit
"There's an old story about the person who wished his computer were as easy
to use as his telephone. That wish has come true, since I no longer know
how to use my telephone."