If you suspect that a recently installed, security-related Windows Update
caused the problem:
Start a free Windows Update support incident request:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB999999).
If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the "Consumer IE queue" (which is
Support for Windows Update:
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
D Van Deusen wrote:
> No, I didn't make any changes to IE at all. There were several Microsoft
> security updates the day before the bookmarks disappeared, which is why I
> tried the System Restore. When I checked the Favorites folder, it was
> I'm not on any type of network; this is a one-computer, one-user
> And Mozilla was not affected. Unless I can figure out what happened, I
> just have to save the folder daily, which is a PITA. Fortunately I only
> aquired this PC in September and still had my old bookmarks from my last
> on a disc, so only a few new additions were added; of course I lost the
> order. I never had this problem with earlier editions of IE.
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>> Did you change the default location of your Favorites folder?
>> D Van Deusen wrote:
>>> Hello. Today when I opened IE7 (I'm running VISTA 64-bit) my Favorites
>>> had entirely disappeared! I did a system restore to two days ago, but no
>>> luck. Can anyone help with this please?
>>> Thank you!