Run Internet Explorer 7 in 'No Add-Ons' mode:
If you have Vista: Start > type Internet Explorer in the Start Search
box > click Internet Explorer (No Add-Ons)
If you have XP: Start > All Programs > Accessories > System Tools >
Internet Explorer (No Add-Ons)
Alternatively, you can create a shortcut on your desktop with the
following target path:
"C:\Program Files\Internet Explorer\iexplore.exe" -extoff
If no problems occur in 'No Add-Ons' mode, the problem is caused by one
of the add-ons that load together with Internet Explorer 7.
Problems with Internet Explorer can also be caused by by malicious
software ('malware') that has been installed on your computer.
Errare Humanum Est
Security Tips for Everyone, from PC Magazine
> I am trying to download Acrobat Reader (8 or 9), and an error messege
> appears, saying "Internet explorer has encountered a problem and needs to
> close. We are sorry for the inconvenience". No additional explanations are
> I tried to donload the program with firewall off, it didn't help.
> What seems to be the problem and how do I solve it?