(cross-post added to XP Networking)
"Joe Golan" <JoeGolan@discussions.microsoft.com> wrote in message news:030377F3-BBD8-413B-8C03-AAB802176683@microsoft.com...
>I am writing this for a friend who cannot access the internet and is PC
> He is using XP SP3 and IE 7
> He is on a cable modem and has a wireless router connected to it.
> He is using Norton 360 as his protection software
> This problem started within the last few days
> He has a home network in which one machine cannot connect to the internet
> using urls (i.e. www.microsoft.com as an example) but can use IP address to
> get to sites.
> This machine is hardwired to his router, the rest of them work via wireless
> and are WEP protected.
> When he attemps to go to a web site he is geing back the message "Internet
> Explorer cannot display the webpage"
> I have look through some of the other posts and have gone through
> http://support.microsoft.com/kb/926431 without resolving this issue.
> I had him reset IE to defaults and also tried having him re-install IE 7
> (over the old) with no change.
> The other posts here did not mention if they were able to access the
> internet by using an IP address.
This sounds like a problem which you could isolate IE from entirely.
So, posting to a networking NG might be more appropriate.
In fact, I'll start a cross-post there now...
Your symptom looks as if there is no DNS for XP to do lookups with,
e.g. using the addresses that show up when you enter (in a cmd window)
but since a router is involved I guess you aren't going to see anything
very useful there, just local addresses(?) and would have to find out
what the real DNS addresses that are being used in the other device.
Then you could use nslookup to compare results you get using an
address from each pair. Notice that nslookup provides a second
parameter to allow you to override a default DNS address.
Hence if both DNS addresses have names and do reverse lookups
for you, you can test them by entering nslookup with both addresses
nslookup <first DNS server address> <second DNS server address>
nslookup <second DNS server address <first DNS server address>
(where the bracketed values are just the IP addresses seen beside the
DNS servers item in the ipconfig /all reply)
So those are just example tests but presumably you could do the same
thing with the other addresses that you found the other device,
using pairs in any combination from all four addresses.
BTW how does your friend get the IP addresses that he uses? ; )
In any case, I suspect this would greatly limit the set of sites
that he has access to because as soon as one would do a redirection
to a different host there would be no DNS available to do its required lookup...
> I will be heading over to his home to work on this over the weekend and
> would appreciate any suggestions you can give.
(Original post dated 2008-11-07)
Have you thought about taking over his machine remotely?
I don't know if that works without DNS either. ; )