Which was installed first, IE7 or WinXP SP3?
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Has a Norton application ever been
installed on the machine?
If the IE update's the cause of the problem (and $5 says it's not), the
following should get you sorted:
Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
If tweaking your third-party firewall's settings don't help, try the
1. Disable your anti-virus application, all Norton Add-ons (if any), any
real-time protection provided by an anti-spyware application (except for
Windows Defender; includes Spybot Tea Timer, SpySweeper Guards, AVG AS
guard.exe, etc.), disable any third-party firewall AND THEN enable the
NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 below until your anti-virus
application has been re-enabled! If you're running ZA Free firewall, you
may need to uninstall it instead of disabling it.
2. Uninstall "Security Update for Windows Internet Explorer 7 (KB956390)"
via Add/Remove Programs (make sure Show Updates box is checked at top right)
3. Re-do #1 above.
4. Go to http://windowsupdate.microsoft.com
and install any Critical Updates
offered (i.e., KB956390). If a Root Certificates update is listed in the
Optional Updates category, install it to take full advantage of IE7's
5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable (or reinstall) your
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
cyndiwise notsowise wrote:
> I am using Internet Explorer 7 on Windows XP, SP3. I have installed all
> available security updates for Windows XP and IE7. I have always used IE7
> opening multiple windows, rather than multiple tabs and this has always
> worked just fine for me.
> But it seems that ever since the 10/15/08 IE7 security update was
> I have been having lots of problems with IE7 freezing/hanging/locking
> responding in one of the windows that is open. When I check Task Manager,
> shows IE7 is 'Not Responding'. I then have to click on 'End Task' to get
> to close. Most of the time, this will close all open windows of IE7, which
> is of course very inconvenient.
> This problem is worsening - it is happening every time I use IE7, but only
> after I have been using it for several hours. I am doing a lot of online
> research lately so every day I use IE7 and open several windows, which I
> leave open for several hours while I go back and forth between them.
> Is there any kind of diagnostics I could run to see what the problem is?