Microsoft Windows Vista Community Forums - Vistaheads
Recommended Download



Welcome to the Microsoft Windows Vista Community Forums - Vistaheads, YOUR Largest Resource for Windows Vista related information.

You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so , join our community today!

If you have any problems with the registration process or your account login, please contact us.

Driver Scanner

Internet Explorer has stopped working

microsoft.public.internetexplorer.general






Speedup My PC
Reply
  #1 (permalink)  
Old 11-04-2008
mushalvarez
 

Posts: n/a
Internet Explorer has stopped working
Hi, this is the problem details:


Problem signature:

Problem Event Name: APPCRASH

Application Name: iexplore.exe

Application Version: 7.0.6000.16757

Application Timestamp: 48e4238e

Fault Module Name: COMCTL32.dll

Fault Module Version: 5.82.6000.16386

Fault Module Timestamp: 4549bcb0

Exception Code: c0000005

Exception Offset: 0000b4e7

OS Version: 6.0.6000.2.0.0.768.3

Locale ID: 1033

Additional Information 1: 8d13

Additional Information 2: cdca9b1d21d12b77d84f02df48e34311

Additional Information 3: 8d13

Additional Information 4: cdca9b1d21d12b77d84f02df48e34311



This is when I tried opening a certain website. I ran diagnostics and this
is what came up:
I think i may have skipped an update.?

Diagnostic Report (1.7.0110.1):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-WWR7C-QF2M7-2TB37
Windows Product Key Hash: YqRmTj4qWYwTYqB/WJzBj8/adyc=
Windows Product ID: 89578-OEM-7332157-00056
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010300.0.0.003
ID: {5BCCE852-7F1C-48EC-BCCD-8AE35B589412}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_gdr.080917-1612
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics:
B4D0AA8B-709-645_B4D0AA8B-709-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>{5BCCE852-7F1C-48EC-BCCD-8AE35B589412}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2TB37</PKey><PID>89578-OEM-7332157-00056</PID><PIDType>2</PIDType><SID>S-1-5-21-1562776209-2331940434-728668381</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>INVALID

</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>06CN23WW</Version><SMBIOSVersion
major="2"
minor="4"/><Date>20071120000000.000000+000</Date></BIOS><HWID>75313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SE
Asia Standard
Time(GMT+07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01

</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product
GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft
Office Professional Edition
2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57531</Pid><PidType>14</PidType></Product></Products><Applications><App
Id="15" Version="11" Result="114"/><App Id="16" Version="11"
Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19"
Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App
Id="1B" Version="11" Result="114"/><App Id="44" Version="11"
Result="114"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6000.16509
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00146-321-500056-02-1033-6000.0000-0422008
Installation ID: 00593532978310973694848671731287087391169501950044 0192
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
Partial Product Key: 2TB37
License Status: Licensed

HWID Data-->
HWID Hash Current:
PAAAAAEABgABAAIAAQABAAAAAwABAAEAJJRm6KpQDgYEFEpRDI 3KsUaDeL+s81Iz8vTaSsh3eoSsViqF

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC LENOVO OEMAPIC
FACP LENOVO CB-01
HPET LENOVO OEMHPET
BOOT LENOVO OEMBOOT
MCFG LENOVO OEMMCFG
SLIC LENOVO CB-01
ECDT LENOVO OEMECDT
OEMB LENOVO AMI_OEM
GSCI LENOVO GMCHSCI
ATKG A_M_I_ OEMATKG
SSDT PmRef CpuPm

Help would be very much appreciated.


--
MUSH ALVAREZ
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old 11-04-2008
Don Varnau
 

Posts: n/a
Re: Internet Explorer has stopped working
Hi,
You may have an incompatible browser add-on installed.

For troubleshooting information see:
928426- Internet Explorer 7 may exit immediately when it includes an add-on
http://support.microsoft.com/kb/928426

More at:
Problem: Crashes or hangs
http://www.enhanceie.com/ie/troubleshoot.asp

IEBlog Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

Windows Vista Help- Internet Explorer add-ons frequently asked questions:
http://windowshelp.microsoft.com/Win...f9b7e1033.mspx

Hope this helps,
Don
[MS MVP- IE]

"mushalvarez" <mushalvarez@discussions.microsoft.com> wrote in message
news936B496-D34C-43C7-AEA4-59E08A7E3C9C@microsoft.com...
> Hi, this is the problem details:
>
>
> Problem signature:
>
> Problem Event Name: APPCRASH
>
> Application Name: iexplore.exe
>
> Application Version: 7.0.6000.16757
>
> Application Timestamp: 48e4238e
>
> Fault Module Name: COMCTL32.dll
>
> Fault Module Version: 5.82.6000.16386
>
> Fault Module Timestamp: 4549bcb0
>
> Exception Code: c0000005
>
> Exception Offset: 0000b4e7
>
> OS Version: 6.0.6000.2.0.0.768.3
>
> Locale ID: 1033
>
> Additional Information 1: 8d13
>
> Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
>
> Additional Information 3: 8d13
>
> Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
>
>
>
> This is when I tried opening a certain website. I ran diagnostics and

this
> is what came up:
> I think i may have skipped an update.?
>
> Diagnostic Report (1.7.0110.1):
> -----------------------------------------
> WGA Data-->
> Validation Status: Genuine
> Validation Code: 0
> Online Validation Code: 0x0
> Cached Validation Code: 0x0
> Windows Product Key: *****-*****-WWR7C-QF2M7-2TB37
> Windows Product Key Hash: YqRmTj4qWYwTYqB/WJzBj8/adyc=
> Windows Product ID: 89578-OEM-7332157-00056
> Windows Product ID Type: 2
> Windows License Type: OEM SLP
> Windows OS version: 6.0.6000.2.00010300.0.0.003
> ID: {5BCCE852-7F1C-48EC-BCCD-8AE35B589412}(3)
> Is Admin: Yes
> TestCab: 0x0
> WGA Version: N/A, hr = 0x80070002
> Signed By: N/A, hr = 0x80070002
> Product Name: Windows Vista (TM) Home Premium
> Architecture: 0x00000000
> Build lab: 6000.vista_gdr.080917-1612
> TTS Error:
> Validation Diagnostic:
> Resolution Status: N/A
>
> WgaER Data-->
> ThreatID(s): N/A, hr = 0x80070002
> Version: 6.0.6002.16398
>
> WGA Notifications Data-->
> Cached Result: N/A, hr = 0x80070002
> File Exists: No
> Version: N/A, hr = 0x80070002
> WgaTray.exe Signed By: N/A, hr = 0x80070002
> WgaLogon.dll Signed By: N/A, hr = 0x80070002
>
> OGA Notifications Data-->
> Cached Result: N/A, hr = 0x80070002
> Version: N/A, hr = 0x80070002
> WGATray.exe Signed By: N/A, hr = 0x80070002
> OGAAddin.dll Signed By: N/A, hr = 0x80070002
>
> OGA Data-->
> Office Status: 114 Blocked VLK 2
> Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
> OGA Version: N/A, 0x80070002
> Signed By: N/A, hr = 0x80070002
> Office Diagnostics:
>

B4D0AA8B-709-645_B4D0AA8B-709-645_025D1FF3-282-80041010_025D1FF3-170-8004101
0_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_
025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007
007e
>
> Browser Data-->
> Proxy settings: N/A
> User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
> Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
> Download signed ActiveX controls: Prompt
> Download unsigned ActiveX controls: Disabled
> Run ActiveX controls and plug-ins: Allowed
> Initialize and script ActiveX controls not marked as safe: Disabled
> Allow scripting of Internet Explorer Webbrowser control: Disabled
> Active scripting: Allowed
> Script ActiveX controls marked as safe for scripting: Allowed
>
> File Scan Data-->
>
> Other data-->
> Office Details:
>

<GenuineResults><MachineData><UGUID>{5BCCE852-7F1C-48EC-BCCD-8AE35B589412}</
UGUID><Version>1.7.0110.1</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Arch
itecture>x32</Architecture><PKey>*****-*****-*****-*****-2TB37</PKey><PID>89
578-OEM-7332157-00056</PID><PIDType>2</PIDType><SID>S-1-5-21-1562776209-2331
940434-728668381</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>INVA
LID
>
>

</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>06CN23WW<
/Version><SMBIOSVersion
> major="2"
>

minor="4"/><Date>20071120000000.000000+000</Date></BIOS><HWID>75313507018400
FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SE
> Asia Standard
>

Time(GMT+07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></mspp
id><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>
CB-01
>
>

</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>114</Result
><Products><Product
>

GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult>
<Name>Microsoft
> Office Professional Edition
>

2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZE
rUQg+Fo=</Hash><Pid>73931-640-0000106-57531</Pid><PidType>14</PidType></Prod
uct></Products><Applications><App
> Id="15" Version="11" Result="114"/><App Id="16" Version="11"
> Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19"
> Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App
> Id="1B" Version="11" Result="114"/><App Id="44" Version="11"
> Result="114"/></Applications></Office></Software></GenuineResults>
>
> Spsys.log Content: 0x80070002
>
> Licensing Data-->
> Software licensing service version: 6.0.6000.16509
> Name: Windows(TM) Vista, HomePremium edition
> Description: Windows Operating System - Vista, OEM_SLP channel
> Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
> Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
> Extended PID: 89578-00146-321-500056-02-1033-6000.0000-0422008
> Installation ID: 00593532978310973694848671731287087391169501950044 0192
> Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
> Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
> Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
> Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
> Partial Product Key: 2TB37
> License Status: Licensed
>
> HWID Data-->
> HWID Hash Current:
>

PAAAAAEABgABAAIAAQABAAAAAwABAAEAJJRm6KpQDgYEFEpRDI 3KsUaDeL+s81Iz8vTaSsh3eoSs
ViqF
>
> OEM Activation 1.0 Data-->
> N/A
>
> OEM Activation 2.0 Data-->
> BIOS valid for OA 2.0: yes
> Windows marker version: 0x20000
> OEMID and OEMTableID Consistent: yes
> BIOS Information:
> ACPI Table Name OEMID Value OEMTableID Value
> APIC LENOVO OEMAPIC
> FACP LENOVO CB-01
> HPET LENOVO OEMHPET
> BOOT LENOVO OEMBOOT
> MCFG LENOVO OEMMCFG
> SLIC LENOVO CB-01
> ECDT LENOVO OEMECDT
> OEMB LENOVO AMI_OEM
> GSCI LENOVO GMCHSCI
> ATKG A_M_I_ OEMATKG
> SSDT PmRef CpuPm
>
> Help would be very much appreciated.
>
>
>
> MUSH ALVAREZ


Reply With Quote
  #3 (permalink)  
Old 11-04-2008
Kayman
 

Posts: n/a
Re: Internet Explorer has stopped working
On Tue, 4 Nov 2008 01:37:01 -0800, mushalvarez wrote:

> Hi, this is the problem details:
> Application Name: iexplore.exe
> Application Version: 7.0.6000.16757
> Product Name: Windows Vista (TM) Home Premium


<snip for brevity>

Internet Explorer stops responding, stops working, or restarts
http://support.microsoft.com/gp/pc_ie_intro

How to us Reset Internet Explorer Settings (RIES)
http://support.microsoft.com/kb/923737/en-us

How to optimize or reset Internet Explorer7
Guided help to troubleshoot Internet Explorer stop, restart, or crash
problems
http://support.microsoft.com/kb/936213/
Reply With Quote
  #4 (permalink)  
Old 11-04-2008
Robert Aldwinckle
 

Posts: n/a
Re: Internet Explorer has stopped working
(cross-post added to Vista Perf & Maint)
"mushalvarez" <mushalvarez@discussions.microsoft.com> wrote in message news936B496-D34C-43C7-AEA4-59E08A7E3C9C@microsoft.com...
> Hi, this is the problem details:
>
>
> Problem signature:
>
> Problem Event Name: APPCRASH
>
> Application Name: iexplore.exe
>
> Application Version: 7.0.6000.16757
>
> Application Timestamp: 48e4238e
>


> Fault Module Name: COMCTL32.dll
>
> Fault Module Version: 5.82.6000.16386



Your version of that module would appear to be a problem,
depending on your level of maintenance.
How did you get it?

I don't have your OS but think you should make
sure it is properly updated. E.g. then perhaps you would get this one

(ignore the title)
http://support.microsoft.com/kb/932406

(Live Search for
vista "service pack 1" "file version" comctl32 site:microsoft.com
)

<quotes>
This problem was first corrected in Windows Vista Service Pack 1.

Comctl32.dll 6.10.6000.20533 1,648,128 09-Feb-2007 03:33 x86

</quotes>


Good luck

Robert Aldwinckle
---


>
> Fault Module Timestamp: 4549bcb0
>
> Exception Code: c0000005
>
> Exception Offset: 0000b4e7
>
> OS Version: 6.0.6000.2.0.0.768.3
>
> Locale ID: 1033
>
> Additional Information 1: 8d13
>
> Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
>
> Additional Information 3: 8d13
>
> Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
>
>
>
> This is when I tried opening a certain website. I ran diagnostics and this
> is what came up:


> I think i may have skipped an update.?


Or something regressed that module. ; )


>
> Diagnostic Report (1.7.0110.1):
> -----------------------------------------
> WGA Data-->
> Validation Status: Genuine
> Validation Code: 0
> Online Validation Code: 0x0
> Cached Validation Code: 0x0
> Windows Product Key: *****-*****-WWR7C-QF2M7-2TB37
> Windows Product Key Hash: YqRmTj4qWYwTYqB/WJzBj8/adyc=
> Windows Product ID: 89578-OEM-7332157-00056
> Windows Product ID Type: 2
> Windows License Type: OEM SLP
> Windows OS version: 6.0.6000.2.00010300.0.0.003
> ID: {5BCCE852-7F1C-48EC-BCCD-8AE35B589412}(3)
> Is Admin: Yes
> TestCab: 0x0
> WGA Version: N/A, hr = 0x80070002
> Signed By: N/A, hr = 0x80070002
> Product Name: Windows Vista (TM) Home Premium
> Architecture: 0x00000000
> Build lab: 6000.vista_gdr.080917-1612
> TTS Error:
> Validation Diagnostic:
> Resolution Status: N/A
>
> WgaER Data-->
> ThreatID(s): N/A, hr = 0x80070002
> Version: 6.0.6002.16398
>
> WGA Notifications Data-->
> Cached Result: N/A, hr = 0x80070002
> File Exists: No
> Version: N/A, hr = 0x80070002
> WgaTray.exe Signed By: N/A, hr = 0x80070002
> WgaLogon.dll Signed By: N/A, hr = 0x80070002
>
> OGA Notifications Data-->
> Cached Result: N/A, hr = 0x80070002
> Version: N/A, hr = 0x80070002
> WGATray.exe Signed By: N/A, hr = 0x80070002
> OGAAddin.dll Signed By: N/A, hr = 0x80070002
>
> OGA Data-->
> Office Status: 114 Blocked VLK 2
> Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
> OGA Version: N/A, 0x80070002
> Signed By: N/A, hr = 0x80070002
> Office Diagnostics:
> B4D0AA8B-709-645_B4D0AA8B-709-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e
>
> Browser Data-->
> Proxy settings: N/A
> User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
> Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
> Download signed ActiveX controls: Prompt
> Download unsigned ActiveX controls: Disabled
> Run ActiveX controls and plug-ins: Allowed
> Initialize and script ActiveX controls not marked as safe: Disabled
> Allow scripting of Internet Explorer Webbrowser control: Disabled
> Active scripting: Allowed
> Script ActiveX controls marked as safe for scripting: Allowed
>
> File Scan Data-->
>
> Other data-->
> Office Details:
> <GenuineResults><MachineData><UGUID>{5BCCE852-7F1C-48EC-BCCD-8AE35B589412}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2TB37</PKey><PID>89578-OEM-7332157-00056</PID><PIDType>2</PIDType><SID>S-1-5-21-1562776209-2331940434-728668381</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>INVALID
>
> </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>06CN23WW</Version><SMBIOSVersion
> major="2"
> minor="4"/><Date>20071120000000.000000+000</Date></BIOS><HWID>75313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SE
> Asia Standard
> Time(GMT+07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01
>
> </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product
> GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft
> Office Professional Edition
> 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57531</Pid><PidType>14</PidType></Product></Products><Applications><App
> Id="15" Version="11" Result="114"/><App Id="16" Version="11"
> Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19"
> Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App
> Id="1B" Version="11" Result="114"/><App Id="44" Version="11"
> Result="114"/></Applications></Office></Software></GenuineResults>
>
> Spsys.log Content: 0x80070002
>
> Licensing Data-->
> Software licensing service version: 6.0.6000.16509
> Name: Windows(TM) Vista, HomePremium edition
> Description: Windows Operating System - Vista, OEM_SLP channel
> Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
> Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
> Extended PID: 89578-00146-321-500056-02-1033-6000.0000-0422008
> Installation ID: 00593532978310973694848671731287087391169501950044 0192
> Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
> Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
> Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
> Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
> Partial Product Key: 2TB37
> License Status: Licensed
>
> HWID Data-->
> HWID Hash Current:
> PAAAAAEABgABAAIAAQABAAAAAwABAAEAJJRm6KpQDgYEFEpRDI 3KsUaDeL+s81Iz8vTaSsh3eoSsViqF
>
> OEM Activation 1.0 Data-->
> N/A
>
> OEM Activation 2.0 Data-->
> BIOS valid for OA 2.0: yes
> Windows marker version: 0x20000
> OEMID and OEMTableID Consistent: yes
> BIOS Information:
> ACPI Table Name OEMID Value OEMTableID Value
> APIC LENOVO OEMAPIC
> FACP LENOVO CB-01
> HPET LENOVO OEMHPET
> BOOT LENOVO OEMBOOT
> MCFG LENOVO OEMMCFG
> SLIC LENOVO CB-01
> ECDT LENOVO OEMECDT
> OEMB LENOVO AMI_OEM
> GSCI LENOVO GMCHSCI
> ATKG A_M_I_ OEMATKG
> SSDT PmRef CpuPm
>
> Help would be very much appreciated.
>
>
> --
> MUSH ALVAREZ



Reply With Quote
  #5 (permalink)  
Old 11-05-2008
Rick Rogers
 

Posts: n/a
Re: Internet Explorer has stopped working
As Robert has indicated, that is an old version of that file. Likely
something you installed overwrote the correct one with it, not a good thing.
The way system protection works, you were likely warned when this happened
but ok'd the file write process.

Running sfc /scannow from an elevated command prompt may allow Vista to
correct the issue.

It's also possible that an IE plugin is using this file from a separate
cache in the user appdata, in which case the most appropriate step would be
to remove/disable that plugin from loading with IE.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Robert Aldwinckle" <robald@techemail.com> wrote in message
news:OVSyELrPJHA.4372@TK2MSFTNGP04.phx.gbl...
> (cross-post added to Vista Perf & Maint)
> "mushalvarez" <mushalvarez@discussions.microsoft.com> wrote in message
> news936B496-D34C-43C7-AEA4-59E08A7E3C9C@microsoft.com...
>> Hi, this is the problem details:
>>
>>
>> Problem signature:
>>
>> Problem Event Name: APPCRASH
>>
>> Application Name: iexplore.exe
>>
>> Application Version: 7.0.6000.16757
>>
>> Application Timestamp: 48e4238e
>>

>
>> Fault Module Name: COMCTL32.dll
>>
>> Fault Module Version: 5.82.6000.16386

>
>
> Your version of that module would appear to be a problem,
> depending on your level of maintenance.
> How did you get it?
>
> I don't have your OS but think you should make
> sure it is properly updated. E.g. then perhaps you would get this one
>
> (ignore the title)
> http://support.microsoft.com/kb/932406
>
> (Live Search for
> vista "service pack 1" "file version" comctl32 site:microsoft.com
> )
>
> <quotes>
> This problem was first corrected in Windows Vista Service Pack 1.
>
> Comctl32.dll 6.10.6000.20533 1,648,128 09-Feb-2007 03:33 x86
>
> </quotes>
>
>
> Good luck
>
> Robert Aldwinckle
> ---
>
>
>>
>> Fault Module Timestamp: 4549bcb0
>>
>> Exception Code: c0000005
>>
>> Exception Offset: 0000b4e7
>>
>> OS Version: 6.0.6000.2.0.0.768.3
>>
>> Locale ID: 1033
>>
>> Additional Information 1: 8d13
>>
>> Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
>>
>> Additional Information 3: 8d13
>>
>> Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
>>
>>
>>
>> This is when I tried opening a certain website. I ran diagnostics and
>> this
>> is what came up:

>
>> I think i may have skipped an update.?

>
> Or something regressed that module. ; )
>
>
>>
>> Diagnostic Report (1.7.0110.1):
>> -----------------------------------------
>> WGA Data-->
>> Validation Status: Genuine
>> Validation Code: 0
>> Online Validation Code: 0x0
>> Cached Validation Code: 0x0
>> Windows Product Key: *****-*****-WWR7C-QF2M7-2TB37
>> Windows Product Key Hash: YqRmTj4qWYwTYqB/WJzBj8/adyc=
>> Windows Product ID: 89578-OEM-7332157-00056
>> Windows Product ID Type: 2
>> Windows License Type: OEM SLP
>> Windows OS version: 6.0.6000.2.00010300.0.0.003
>> ID: {5BCCE852-7F1C-48EC-BCCD-8AE35B589412}(3)
>> Is Admin: Yes
>> TestCab: 0x0
>> WGA Version: N/A, hr = 0x80070002
>> Signed By: N/A, hr = 0x80070002
>> Product Name: Windows Vista (TM) Home Premium
>> Architecture: 0x00000000
>> Build lab: 6000.vista_gdr.080917-1612
>> TTS Error:
>> Validation Diagnostic:
>> Resolution Status: N/A
>>
>> WgaER Data-->
>> ThreatID(s): N/A, hr = 0x80070002
>> Version: 6.0.6002.16398
>>
>> WGA Notifications Data-->
>> Cached Result: N/A, hr = 0x80070002
>> File Exists: No
>> Version: N/A, hr = 0x80070002
>> WgaTray.exe Signed By: N/A, hr = 0x80070002
>> WgaLogon.dll Signed By: N/A, hr = 0x80070002
>>
>> OGA Notifications Data-->
>> Cached Result: N/A, hr = 0x80070002
>> Version: N/A, hr = 0x80070002
>> WGATray.exe Signed By: N/A, hr = 0x80070002
>> OGAAddin.dll Signed By: N/A, hr = 0x80070002
>>
>> OGA Data-->
>> Office Status: 114 Blocked VLK 2
>> Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
>> OGA Version: N/A, 0x80070002
>> Signed By: N/A, hr = 0x80070002
>> Office Diagnostics:
>> B4D0AA8B-709-645_B4D0AA8B-709-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e
>>
>> Browser Data-->
>> Proxy settings: N/A
>> User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
>> Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
>> Download signed ActiveX controls: Prompt
>> Download unsigned ActiveX controls: Disabled
>> Run ActiveX controls and plug-ins: Allowed
>> Initialize and script ActiveX controls not marked as safe: Disabled
>> Allow scripting of Internet Explorer Webbrowser control: Disabled
>> Active scripting: Allowed
>> Script ActiveX controls marked as safe for scripting: Allowed
>>
>> File Scan Data-->
>>
>> Other data-->
>> Office Details:
>> <GenuineResults><MachineData><UGUID>{5BCCE852-7F1C-48EC-BCCD-8AE35B589412}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2TB37</PKey><PID>89578-OEM-7332157-00056</PID><PIDType>2</PIDType><SID>S-1-5-21-1562776209-2331940434-728668381</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>INVALID
>>
>> </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>06CN23WW</Version><SMBIOSVersion
>> major="2"
>> minor="4"/><Date>20071120000000.000000+000</Date></BIOS><HWID>75313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SE
>> Asia Standard
>> Time(GMT+07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01
>>
>> </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product
>> GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft
>> Office Professional Edition
>> 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57531</Pid><PidType>14</PidType></Product></Products><Applications><App
>> Id="15" Version="11" Result="114"/><App Id="16" Version="11"
>> Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19"
>> Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App
>> Id="1B" Version="11" Result="114"/><App Id="44" Version="11"
>> Result="114"/></Applications></Office></Software></GenuineResults>
>>
>> Spsys.log Content: 0x80070002
>>
>> Licensing Data-->
>> Software licensing service version: 6.0.6000.16509
>> Name: Windows(TM) Vista, HomePremium edition
>> Description: Windows Operating System - Vista, OEM_SLP channel
>> Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
>> Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
>> Extended PID: 89578-00146-321-500056-02-1033-6000.0000-0422008
>> Installation ID: 00593532978310973694848671731287087391169501950044 0192
>> Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
>> Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
>> Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
>> Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
>> Partial Product Key: 2TB37
>> License Status: Licensed
>>
>> HWID Data-->
>> HWID Hash Current:
>> PAAAAAEABgABAAIAAQABAAAAAwABAAEAJJRm6KpQDgYEFEpRDI 3KsUaDeL+s81Iz8vTaSsh3eoSsViqF
>>
>> OEM Activation 1.0 Data-->
>> N/A
>>
>> OEM Activation 2.0 Data-->
>> BIOS valid for OA 2.0: yes
>> Windows marker version: 0x20000
>> OEMID and OEMTableID Consistent: yes
>> BIOS Information:
>> ACPI Table Name OEMID Value OEMTableID Value
>> APIC LENOVO OEMAPIC
>> FACP LENOVO CB-01
>> HPET LENOVO OEMHPET
>> BOOT LENOVO OEMBOOT
>> MCFG LENOVO OEMMCFG
>> SLIC LENOVO CB-01
>> ECDT LENOVO OEMECDT
>> OEMB LENOVO AMI_OEM
>> GSCI LENOVO GMCHSCI
>> ATKG A_M_I_ OEMATKG
>> SSDT PmRef CpuPm
>>
>> Help would be very much appreciated.
>>
>>
>> --
>> MUSH ALVAREZ

>
>


Reply With Quote
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Internet Explorer has stopped working Allan J. Behr microsoft.public.windows.vista.general 22 05-16-2010 15:44
Internet Explorer stopped working. PeggyD. microsoft.public.internetexplorer.general 1 11-02-2008 00:37
Internet Explorer has stopped working John King microsoft.public.windows.vista.installation setup 15 01-14-2008 18:53
internet explorer stopped working bassam microsoft.public.windows.vista.general 5 11-25-2007 21:30
Internet explorer has stopped working Elfy microsoft.public.windows.vista.general 1 08-22-2007 18:04




All times are GMT +1. The time now is 22:43.




Driver Scanner - Free Scan Now

Vistaheads.com is part of the Heads Network. See also XPHeads.com , Win7Heads.com and Win8Heads.com.


Design by Vjacheslav Trushkin for phpBBStyles.com.
Powered by vBulletin® Version 3.6.7
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.6.0 RC 2

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120