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IE7 crashing on close

microsoft.public.internetexplorer.general






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  #1 (permalink)  
Old 10-30-2008
sc
 

Posts: n/a
IE7 crashing on close
IE7 seizes up/stops working when I try to exit. I have to kill the process to
terminate. This problem arose when I installed and then uninstalled IE8 twice
to deal with another problem.

Any ideas on what is happening and how to correct it? Seems like a new
install of IE7 would do the trick here too. How do I do that I wonder?
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  #2 (permalink)  
Old 10-30-2008
Frank Saunders MS-MVP IE,OE/WM
 

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Re: IE7 crashing on close
"sc" <sc@discussions.microsoft.com> wrote in message
news:56910461-4DE6-4ED1-A6E8-7086B7288DA8@microsoft.com...
> IE7 seizes up/stops working when I try to exit. I have to kill the process
> to
> terminate. This problem arose when I installed and then uninstalled IE8
> twice
> to deal with another problem.
>
> Any ideas on what is happening and how to correct it? Seems like a new
> install of IE7 would do the trick here too. How do I do that I wonder?


I know of three causes for the vast majority of such problems:
1. You might have incompatible add-ons:
Go to Start | All Programs | Accessories | System Tools
and click Internet Explorer (No Add-ons).

2. Tools | Internet Options | Advanced
Scroll to the bottom and click Reset Internet Explorer Settings. Read this
article first:
How to use Reset Internet Explorer Settings (RIES):
http://support.microsoft.com/kb/923737
Note that the Reset IE Settings button will delete AutoComplete data (such
as passwords.) Do you have those backed up?

3. Malware already installed on the computer: Help with malware
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/...moving_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing programs like Messenger Plus,
whose ads for
malware don't identify the malware as such and try to convince you that you
owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.

You might also try the steps here:
"Internet Explorer stops responding, stops working, or restarts"
http://support.microsoft.com/gp/pc_ie_intro

--
Frank Saunders MS-MVP IE,OE/WM
Do not reply with email

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