Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
If tweaking your third-party firewall's settings doesn't help, try the
1. Disable your anti-virus application, all Norton Add-ons (if any), any
real-time protection provided by an anti-spyware application (except for
Windows Defender; includes Spybot Tea Timer, SpySweeper Guards, AVG AS
guard.exe, etc.), disable any third-party firewall AND THEN enable the
NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 below until your anti-virus
application has been re-enabled! If you're running ZA Free firewall, you
may need to uninstall it instead of disabling it.
2. Uninstall "Security Update for Windows Internet Explorer 7 (KB956390)"
via Add/Remove Programs (make sure Show Updates box is checked at top right)
3. Re-do #1 above.
4. Go to http://windowsupdate.microsoft.com
and install any Critical Updates
offered (i.e., KB956390). If a Root Certificates update is listed in the
Optional Updates category, install it to take full advantage of IE7's
5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable (or reinstall) your
If no joy or the above doesn't apply...
Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada. Go to
| select "Windows
XP" then select "Windows XP Service Pack 3"
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
> Please help.
> Everything was working fine (that is IE7 was connecting to internet
> ok) and then Windows Update upgraded the computer from Win XP SP2 to
> After the installation and reboot, IE7 will not connect to the
> internet. The intenet connection is fine and can ping www.microsoft.com,
> but IE7 does not connect.
> I have run IE7 with Addons removed - no difference.
> Thanks in advance,