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IE7 not opening

microsoft.public.internetexplorer.general






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  #1 (permalink)  
Old 10-24-2008
CaribGurl
 

Posts: n/a
IE7 not opening
I'm presently using Windows XP. I was having some problems with the IE so i
uninstalled and tried re-installing IE7. Now it won't open at all. Right now
i am at lost as to what to do. I tried doing a system restore, start in safe
mode, installing a later version, virus scan....nothing has worked. Any
ideas?!?!?
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  #2 (permalink)  
Old 10-24-2008
Frank Saunders MS-MVP IE,OE/WM
 

Posts: n/a
Re: IE7 not opening
"CaribGurl" <CaribGurl@discussions.microsoft.com> wrote in message
news:F9B1A000-3EEA-4893-A2DE-BE28D855D172@microsoft.com...
> I'm presently using Windows XP. I was having some problems with the IE so
> i
> uninstalled and tried re-installing IE7. Now it won't open at all. Right
> now
> i am at lost as to what to do. I tried doing a system restore, start in
> safe
> mode, installing a later version, virus scan....nothing has worked. Any
> ideas?!?!?


I know of three causes for the vast majority of such problems:
1. You might have incompatible add-ons:
Go to Start | All Programs | Accessories | System Tools
and click Internet Explorer (No Add-ons).

2. Tools | Internet Options | Advanced
Scroll to the bottom and click Reset Internet Explorer Settings. Read this
article first:
How to use Reset Internet Explorer Settings (RIES):
http://support.microsoft.com/kb/923737
Note that the Reset IE Settings button will delete AutoComplete data (such
as passwords.) Do you have those backed up?

3. Malware already installed on the computer: Help with malware
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/...moving_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing programs like Messenger Plus,
whose ads for
malware don't identify the malware as such and try to convince you that you
owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.

You might also try the steps here:
"Internet Explorer stops responding, stops working, or restarts"
http://support.microsoft.com/gp/pc_ie_intro

--
Frank Saunders MS-MVP IE,OE/WM
Do not reply with email

Reply With Quote
  #3 (permalink)  
Old 10-24-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: IE7 not opening
Are you running WinXP SP2 or WinXP SP3?

Uninstalling IE7 returns the machine to IE6: Did IE6 work OK after you'd
uninstalled IE7?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

CaribGurl wrote:
> I'm presently using Windows XP. I was having some problems with the IE so
> i
> uninstalled and tried re-installing IE7. Now it won't open at all. Right
> now
> i am at lost as to what to do. I tried doing a system restore, start in
> safe
> mode, installing a later version, virus scan....nothing has worked. Any
> ideas?!?!?


Reply With Quote
  #4 (permalink)  
Old 10-24-2008
CaribGurl
 

Posts: n/a
Re: IE7 not opening


"Frank Saunders MS-MVP IE,OE/WM" wrote:

> "CaribGurl" <CaribGurl@discussions.microsoft.com> wrote in message
> news:F9B1A000-3EEA-4893-A2DE-BE28D855D172@microsoft.com...
> > I'm presently using Windows XP. I was having some problems with the IE so
> > i
> > uninstalled and tried re-installing IE7. Now it won't open at all. Right
> > now
> > i am at lost as to what to do. I tried doing a system restore, start in
> > safe
> > mode, installing a later version, virus scan....nothing has worked. Any
> > ideas?!?!?

>
> I know of three causes for the vast majority of such problems:
> 1. You might have incompatible add-ons:
> Go to Start | All Programs | Accessories | System Tools
> and click Internet Explorer (No Add-ons).
>
> 2. Tools | Internet Options | Advanced
> Scroll to the bottom and click Reset Internet Explorer Settings. Read this
> article first:
> How to use Reset Internet Explorer Settings (RIES):
> http://support.microsoft.com/kb/923737
> Note that the Reset IE Settings button will delete AutoComplete data (such
> as passwords.) Do you have those backed up?
>
> 3. Malware already installed on the computer: Help with malware
> All MS-MVP Sites.
> http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
> http://www.elephantboycomputers.com/...moving_Malware
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/darnit.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>
> Unexplained computer behavior may be caused by deceptive software.
> http://support.microsoft.com/kb/827315
>
> So How Did I Get Infected Anyway?
> For quite a few people it's by installing programs like Messenger Plus,
> whose ads for
> malware don't identify the malware as such and try to convince you that you
> owe it to the author. See also:
> http://www.wilderssecurity.com/showthread.php?t=27971
> Don't ever do a "default" install of anything. Always choose Custom and see
> what else is being carried along. Don't install any extras you're not sure
> of.
>
> You might also try the steps here:
> "Internet Explorer stops responding, stops working, or restarts"
> http://support.microsoft.com/gp/pc_ie_intro
>
> --
> Frank Saunders MS-MVP IE,OE/WM
> Do not reply with email
>
> I tried the Internet explorer with no add-ons. Nothing happened. I reset the Internet Explorer Settings.....still nothing (by the way i did that by using Windows Explorer since i can't open Internet Explorer at all). As for the Malware, i scanned the computer twice and got rid of the ones that were detected....STILL NOTHING!

Reply With Quote
  #5 (permalink)  
Old 10-24-2008
Frank Saunders MS-MVP IE,OE/WM
 

Posts: n/a
Re: IE7 not opening
"CaribGurl" <CaribGurl@discussions.microsoft.com> wrote in message
news:0CF0313F-1EA7-4ED3-B4EA-496CF714E9AA@microsoft.com...
>
>
> "Frank Saunders MS-MVP IE,OE/WM" wrote:
>
>> "CaribGurl" <CaribGurl@discussions.microsoft.com> wrote in message
>> news:F9B1A000-3EEA-4893-A2DE-BE28D855D172@microsoft.com...
>> > I'm presently using Windows XP. I was having some problems with the IE
>> > so
>> > i
>> > uninstalled and tried re-installing IE7. Now it won't open at all.
>> > Right
>> > now
>> > i am at lost as to what to do. I tried doing a system restore, start in
>> > safe
>> > mode, installing a later version, virus scan....nothing has worked. Any
>> > ideas?!?!?

>>
>> I know of three causes for the vast majority of such problems:
>> 1. You might have incompatible add-ons:
>> Go to Start | All Programs | Accessories | System Tools
>> and click Internet Explorer (No Add-ons).
>>
>> 2. Tools | Internet Options | Advanced
>> Scroll to the bottom and click Reset Internet Explorer Settings. Read
>> this
>> article first:
>> How to use Reset Internet Explorer Settings (RIES):
>> http://support.microsoft.com/kb/923737
>> Note that the Reset IE Settings button will delete AutoComplete data
>> (such
>> as passwords.) Do you have those backed up?
>>
>> 3. Malware already installed on the computer: Help with malware
>> All MS-MVP Sites.
>> http://aumha.org/a/parasite.htm
>> http://aumha.org/a/quickfix.htm
>> http://www.elephantboycomputers.com/...moving_Malware
>> http://mvps.org/winhelp2002/unwanted.htm
>> http://inetexplorer.mvps.org/darnit.html
>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>>
>> Unexplained computer behavior may be caused by deceptive software.
>> http://support.microsoft.com/kb/827315
>>
>> So How Did I Get Infected Anyway?
>> For quite a few people it's by installing programs like Messenger Plus,
>> whose ads for
>> malware don't identify the malware as such and try to convince you that
>> you
>> owe it to the author. See also:
>> http://www.wilderssecurity.com/showthread.php?t=27971
>> Don't ever do a "default" install of anything. Always choose Custom and
>> see
>> what else is being carried along. Don't install any extras you're not
>> sure
>> of.
>>
>> You might also try the steps here:
>> "Internet Explorer stops responding, stops working, or restarts"
>> http://support.microsoft.com/gp/pc_ie_intro
>>

I tried the Internet explorer with no add-ons. Nothing happened. I reset
the Internet Explorer Settings.....still nothing (by the way i did that by
using Windows Explorer since i can't open Internet Explorer at all). As for
the Malware, i scanned the computer twice and got rid of the ones that were
detected....STILL NOTHING!

-------------------------------------------------------------------------------------------------

Can you provide a link to where you posted your HijackThis log in a proper
forum (not here).

--
Frank Saunders MS-MVP IE,OE/WM
Do not reply with email

Reply With Quote
  #6 (permalink)  
Old 10-24-2008
CaribGurl
 

Posts: n/a
Re: IE7 not opening
I'm running Windows XP SP2. No IE6 didn't work for me either

"PA Bear [MS MVP]" wrote:

> Are you running WinXP SP2 or WinXP SP3?
>
> Uninstalling IE7 returns the machine to IE6: Did IE6 work OK after you'd
> uninstalled IE7?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> CaribGurl wrote:
> > I'm presently using Windows XP. I was having some problems with the IE so
> > i
> > uninstalled and tried re-installing IE7. Now it won't open at all. Right
> > now
> > i am at lost as to what to do. I tried doing a system restore, start in
> > safe
> > mode, installing a later version, virus scan....nothing has worked. Any
> > ideas?!?!?

>
>

Reply With Quote
  #7 (permalink)  
Old 10-24-2008
CaribGurl
 

Posts: n/a
Re: IE7 not opening
I hadn't posted it anywhere else really so i'll just put it here if that't
not a prob:


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:06:57 PM, on 10/24/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\collectiveData Demo Products 5.1\cdserver.exe
C:\Program Files\Microsoft SQL Server\MSSQL.2\MSSQL\Binn\sqlservr.exe
C:\Program Files\collectiveData Demo Products 5.1\mysql\bin\mysqld-nt.exe
C:\Program Files\Microsoft SQL Server\MSSQL.2\MSSQL\Binn\msftesql.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\PROGRA~1\hpq\Shared\HPQTOA~1.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wpabaln.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} -
C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Microsoft Web Test Recorder Helper -
{62355041-605D-4469-84FD-5D66ED67A7E3} - C:\Program Files\Microsoft Visual
Studio
8\Common7\IDE\PrivateAssemblies\Microsoft.VisualSt udio.QualityTools.RecorderBarBHO.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E}
- C:\PROGRA~1\MICROS~3\Office12\GRA8E1~1.DLL
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: WhenUSearch Helper - {BA2325ED-F9EB-4830-8FCE-0BC35B16969B} -
C:\Program Files\DAEMON Tools SearchBar\search.dll (file missing)
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless
Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft
Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [WhenUSearch] "C:\Program Files\DAEMON Tools
SearchBar\Search.exe"
O4 - HKLM\..\Run: [WhenUSearchWHSE] "C:\Program Files\DAEMON Tools
SearchBar\whse.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program
Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows
Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [amva] C:\WINDOWS\system32\amvo.exe
O4 - HKCU\..\Run: [kamsoft] C:\WINDOWS\system32\ckvo.exe
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program
Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: Post-it® Software Notes Lite.lnk = C:\Program
Files\3M\PSNLite\PsnLite.exe
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49}
- C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote -
{2670000A-7350-4f3c-8081-5663EE0C6C49} -
C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -
C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -
{e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network
Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - ProtocolDefaults: '@ivt' protocol is in My Computer Zone, should be
Intranet Zone (HKLM)
O15 - ProtocolDefaults: 'file' protocol is in My Computer Zone, should be
Internet Zone (HKLM)
O15 - ProtocolDefaults: 'ftp' protocol is in My Computer Zone, should be
Internet Zone (HKLM)
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be
Internet Zone (HKLM)
O15 - ProtocolDefaults: 'https' protocol is in My Computer Zone, should be
Internet Zone (HKLM)
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
http://www.update.microsoft.com/wind...?1224022641921
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -
http://fpdownload2.macromedia.com/ge...nt/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = eTech.net
O17 - HKLM\Software\..\Telephony: DomainName = eTech.net
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = eTech.net
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = eTech.net
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} -
C:\PROGRA~1\MICROS~3\Office12\GR99D3~1.DLL
O23 - Service: collectiveServer - collectiveData - C:\Program
Files\collectiveData Demo Products 5.1\cdserver.exe
O23 - Service: MySql - Unknown owner - C:\Program Files\collectiveData Demo
Products 5.1\mysql\bin\mysqld-nt.exe

--
End of file - 6216 bytes


-------------------------------------------------------------------------------------------------
>
> Can you provide a link to where you posted your HijackThis log in a proper
> forum (not here).
>
> --
> Frank Saunders MS-MVP IE,OE/WM
> Do not reply with email
>
>

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  #8 (permalink)  
Old 10-24-2008
Frank Saunders MS-MVP IE,OE/WM
 

Posts: n/a
Re: IE7 not opening
"CaribGurl" <CaribGurl@discussions.microsoft.com> wrote in message
news:F9C01899-1E2C-42BB-A529-618C7FAA522B@microsoft.com...
>I hadn't posted it anywhere else really so i'll just put it here if that't
> not a prob:
>
> -------------------------------------------------------------------------------------------------
>>
>> Can you provide a link to where you posted your HijackThis log in a
>> proper
>> forum (not here).



I asked you not to post it here.

**Post your HijackThis log to
http://aumha.net/viewforum.php?f=30
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
or other appropriate forums for expert analysis, not here.**

--
Frank Saunders MS-MVP IE,OE/WM
Do not reply with email

Reply With Quote
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