[X-post to Windows Update newsgroup]
Always state your full Windows version (e.g., WinXP SP3; Vista SP1) when
posting to this newsgroup, please.
Are you attempting to install it manually or via Windows Update?
What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
= = = = = = = = = = = = = =
How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
1. See the "Need more help? Tell us what problem you are having" section of
2. You cannot install some updates or programs
3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.
How to read the WindowsUpdate.log file
3b. Compare errors to those listed here:
and/or go to http://windowsupdate.microsoft.com
> click on Help and Support
link in left pane > Solve problems on your own.
4. Windows Update Checklist:
5. Windows Update-specific newsgroup:
Archive of Windows Update newsgroup:
Start a free Windows Update support incident request:
Support for Windows Update:
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
> Security Update for IE7 for windows xp (KB938127) (size774kb) fails to
> install. I keep getting the message that it is ready to be installed in
> system tray, but like I said, it will not install. Any suggestions on how
> get rid of it or a workaround would be appreciated. Thanks