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Problem with web site

microsoft.public.internetexplorer.general






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  #1 (permalink)  
Old 09-19-2008
Kazig
 

Posts: n/a
Problem with web site
As i'm new to Vista i am stuck with a slight problem.
I have been using this site for many years & when i tried to use the site is
shuts down on me.
website is: http://www.familysearch.org/ENG/sear...set_search.asp sear

I can click on all the different pages[on left] & once i click on census the
web pages closes wioth either fix problem or close window. The message that
appears is
Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 7.0.6001.18000
Application Timestamp: 47918f11
Fault Module Name: StackHash_c4d4
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000374
Exception Offset: 000b015d
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Additional Information 1: c4d4
Additional Information 2: f44ce89c7188e4939ab73d610397e95e
Additional Information 3: 98f5
Additional Information 4: 0e86313666b69ee26e1b95356e8ecab1
How can this be stopped so i can use the site fully? Please use basic
words as i'm quite computer thick!!


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  #2 (permalink)  
Old 09-19-2008
Leonard Grey
 

Posts: n/a
Re: Problem with web site
This is frequently caused by an incompatible browser add-on. The
troubleshooting steps described below will help you to diagnose and fix
the problem:

How to Optimize or Reset Internet Explorer 7
http://support.microsoft.com/kb/936213/

(Give the Guided Help a try.)

Problems with Internet Explorer can also be caused by the presence of
viruses or other malicious software.

---
Leonard Grey
Errare humanum est

Kazig wrote:
> As i'm new to Vista i am stuck with a slight problem.
> I have been using this site for many years & when i tried to use the site is
> shuts down on me.
> website is: http://www.familysearch.org/ENG/sear...set_search.asp sear
>
> I can click on all the different pages[on left] & once i click on census the
> web pages closes wioth either fix problem or close window. The message that
> appears is
> Problem signature:
> Problem Event Name: APPCRASH
> Application Name: iexplore.exe
> Application Version: 7.0.6001.18000
> Application Timestamp: 47918f11
> Fault Module Name: StackHash_c4d4
> Fault Module Version: 6.0.6001.18000
> Fault Module Timestamp: 4791a7a6
> Exception Code: c0000374
> Exception Offset: 000b015d
> OS Version: 6.0.6001.2.1.0.768.3
> Locale ID: 2057
> Additional Information 1: c4d4
> Additional Information 2: f44ce89c7188e4939ab73d610397e95e
> Additional Information 3: 98f5
> Additional Information 4: 0e86313666b69ee26e1b95356e8ecab1
> How can this be stopped so i can use the site fully? Please use basic
> words as i'm quite computer thick!!
>
>

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  #3 (permalink)  
Old 09-19-2008
Kazig
 

Posts: n/a
Re: Problem with web site
Hi Leonard,
Many thanks,you were spot on,it took me a while to understand what to do,but
it's done now & i'm a very happy bunny.
Kaz.

"Leonard Grey" wrote:

> This is frequently caused by an incompatible browser add-on. The
> troubleshooting steps described below will help you to diagnose and fix
> the problem:
>
> How to Optimize or Reset Internet Explorer 7
> http://support.microsoft.com/kb/936213/
>
> (Give the Guided Help a try.)
>
> Problems with Internet Explorer can also be caused by the presence of
> viruses or other malicious software.
>
> ---
> Leonard Grey
> Errare humanum est
>
> Kazig wrote:
> > As i'm new to Vista i am stuck with a slight problem.
> > I have been using this site for many years & when i tried to use the site is
> > shuts down on me.
> > website is: http://www.familysearch.org/ENG/sear...set_search.asp sear
> >
> > I can click on all the different pages[on left] & once i click on census the
> > web pages closes wioth either fix problem or close window. The message that
> > appears is
> > Problem signature:
> > Problem Event Name: APPCRASH
> > Application Name: iexplore.exe
> > Application Version: 7.0.6001.18000
> > Application Timestamp: 47918f11
> > Fault Module Name: StackHash_c4d4
> > Fault Module Version: 6.0.6001.18000
> > Fault Module Timestamp: 4791a7a6
> > Exception Code: c0000374
> > Exception Offset: 000b015d
> > OS Version: 6.0.6001.2.1.0.768.3
> > Locale ID: 2057
> > Additional Information 1: c4d4
> > Additional Information 2: f44ce89c7188e4939ab73d610397e95e
> > Additional Information 3: 98f5
> > Additional Information 4: 0e86313666b69ee26e1b95356e8ecab1
> > How can this be stopped so i can use the site fully? Please use basic
> > words as i'm quite computer thick!!
> >
> >

>

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  #4 (permalink)  
Old 09-19-2008
Leonard Grey
 

Posts: n/a
Re: Problem with web site
Glad to help.
---
Leonard Grey
Errare humanum est

Kazig wrote:
> Hi Leonard,
> Many thanks,you were spot on,it took me a while to understand what to do,but
> it's done now & i'm a very happy bunny.
> Kaz.
>
> "Leonard Grey" wrote:
>
>> This is frequently caused by an incompatible browser add-on. The
>> troubleshooting steps described below will help you to diagnose and fix
>> the problem:
>>
>> How to Optimize or Reset Internet Explorer 7
>> http://support.microsoft.com/kb/936213/
>>
>> (Give the Guided Help a try.)
>>
>> Problems with Internet Explorer can also be caused by the presence of
>> viruses or other malicious software.
>>
>> ---
>> Leonard Grey
>> Errare humanum est
>>
>> Kazig wrote:
>>> As i'm new to Vista i am stuck with a slight problem.
>>> I have been using this site for many years & when i tried to use the site is
>>> shuts down on me.
>>> website is: http://www.familysearch.org/ENG/sear...set_search.asp sear
>>>
>>> I can click on all the different pages[on left] & once i click on census the
>>> web pages closes wioth either fix problem or close window. The message that
>>> appears is
>>> Problem signature:
>>> Problem Event Name: APPCRASH
>>> Application Name: iexplore.exe
>>> Application Version: 7.0.6001.18000
>>> Application Timestamp: 47918f11
>>> Fault Module Name: StackHash_c4d4
>>> Fault Module Version: 6.0.6001.18000
>>> Fault Module Timestamp: 4791a7a6
>>> Exception Code: c0000374
>>> Exception Offset: 000b015d
>>> OS Version: 6.0.6001.2.1.0.768.3
>>> Locale ID: 2057
>>> Additional Information 1: c4d4
>>> Additional Information 2: f44ce89c7188e4939ab73d610397e95e
>>> Additional Information 3: 98f5
>>> Additional Information 4: 0e86313666b69ee26e1b95356e8ecab1
>>> How can this be stopped so i can use the site fully? Please use basic
>>> words as i'm quite computer thick!!
>>>
>>>

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