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IE 8 Beta causing issues in Norton Internet Security

microsoft.public.internetexplorer.general






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  #1 (permalink)  
Old 09-03-2008
RJ
 

Posts: n/a
IE 8 Beta causing issues in Norton Internet Security
OK, this maybe Norton's issue, and then, maybe it is a Microsoft issue. So, I
am reporting it here, they can take a peek.

I have Norton Internet Security 2008 installed. Yesterday, I installed the
IE 8 Beta. The Transaction Security settings in Norton keep getting turned
off. This is Phishing and Crimeware Protection. This happens from some simple
process of opening and closing the browser. I will report this to Symantec,
"Norton", as well, in hopes that someone will resolve it. I have uninstalled
IE 8 Beta. I am on Vista Ultimate, if that matters.

If someone has a resolution, please LMK!

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.

http://www.microsoft.com/communities...orer. general
Reply With Quote
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  #2 (permalink)  
Old 09-03-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: IE 8 Beta causing issues in Norton Internet Security
IE Beta Public Newsgroup Support: microsoft.public.internetexplorer.beta

Via the web-interface:
http://www.microsoft.com/communities...xplorer. beta

Via your newsreader:
news://msnews.microsoft.com/microsof...texplorer.beta

[Yes, I understand that the link you used probably brought you to IE General
newsgroup. That needs to be fixed.]
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

RJ wrote:
> OK, this maybe Norton's issue, and then, maybe it is a Microsoft issue.
> So,
> I am reporting it here, they can take a peek.
>
> I have Norton Internet Security 2008 installed. Yesterday, I installed the
> IE 8 Beta. The Transaction Security settings in Norton keep getting turned
> off. This is Phishing and Crimeware Protection. This happens from some
> simple process of opening and closing the browser. I will report this to
> Symantec, "Norton", as well, in hopes that someone will resolve it. I have
> uninstalled IE 8 Beta. I am on Vista Ultimate, if that matters.
>
> If someone has a resolution, please LMK!
>
> ----------------
> This post is a suggestion for Microsoft, and Microsoft responds to the
> suggestions with the most votes. To vote for this suggestion, click the "I
> Agree" button in the message pane. If you do not see the button, follow
> this
> link to open the suggestion in the Microsoft Web-based Newsreader and then
> click "I Agree" in the message pane.
>
> http://www.microsoft.com/communities...orer. general


Reply With Quote
  #3 (permalink)  
Old 09-03-2008
RJ
 

Posts: n/a
Re: IE 8 Beta causing issues in Norton Internet Security
Thanks PA Bear, I now posted it in the correct Newsgroup.

"PA Bear [MS MVP]" wrote:

> IE Beta Public Newsgroup Support: microsoft.public.internetexplorer.beta
>
> Via the web-interface:
> http://www.microsoft.com/communities...xplorer. beta
>
> Via your newsreader:
> news://msnews.microsoft.com/microsof...texplorer.beta
>
> [Yes, I understand that the link you used probably brought you to IE General
> newsgroup. That needs to be fixed.]
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> RJ wrote:
> > OK, this maybe Norton's issue, and then, maybe it is a Microsoft issue.
> > So,
> > I am reporting it here, they can take a peek.
> >
> > I have Norton Internet Security 2008 installed. Yesterday, I installed the
> > IE 8 Beta. The Transaction Security settings in Norton keep getting turned
> > off. This is Phishing and Crimeware Protection. This happens from some
> > simple process of opening and closing the browser. I will report this to
> > Symantec, "Norton", as well, in hopes that someone will resolve it. I have
> > uninstalled IE 8 Beta. I am on Vista Ultimate, if that matters.
> >
> > If someone has a resolution, please LMK!
> >
> > ----------------
> > This post is a suggestion for Microsoft, and Microsoft responds to the
> > suggestions with the most votes. To vote for this suggestion, click the "I
> > Agree" button in the message pane. If you do not see the button, follow
> > this
> > link to open the suggestion in the Microsoft Web-based Newsreader and then
> > click "I Agree" in the message pane.
> >
> > http://www.microsoft.com/communities...orer. general

>
>

Reply With Quote
  #4 (permalink)  
Old 09-03-2008
carol
 

Posts: n/a
RE: IE 8 Beta causing issues in Norton Internet Security
same problem with McAfee...so it is IE8...
----- Original Message -----
From: "McAfee Comcast Technical Support"
<IS6106_20527@is.instantservice.com>
To: <carful2@comcast.net>
Sent: Tuesday, September 02, 2008 9:13 PM
Subject: RE: McAfee Customer Service - SR-177917157 (#6356-110495312-3785)


Dear Carol Fuller,

Thank you for contacting McAfee Technical Support for Comcast Customers. My
name is Manuel. Having reviewed your e-mail, I understand that your McAfee
Security Center software appears as blank page after installing Internet
Explorer Beta 8.0. We apologize for the inconvenience this might have caused
you and I will be more than happy to help you in addressing your issue.

Carol it maybe helpful to know that beta versions of any programs
downloadable through the internet do not assure full compatibility with any
existing programs you have on your computer. This includes the McAfee
Software. Until the full version becomes available, problems may be
experienced.

McAfee does not test or support third-party beta software used in
conjunction with McAfee products. By definition, beta software is still in a
limited-release or testing phase and often has limited or no support even
from the manufacturer. Most manufacturers state that beta software is used
at your own risk.

McAfee can only offer support regarding the proper functioning of our
products. McAfee cannot guarantee that issues related to how third-party
beta software interacts with McAfee products can be resolved. In these
circumstances, the beta software may need to be uninstalled. Below are basic
instructions to uninstall software:

1. Click Start, Settings, Control Panel.
2. Double-click Add/Remove Programs.
3. Click the name of the application to be removed.
4. Click the Remove button.
5. Follow the on-screen instructions (usually a wizard) to complete the
un-installation.
6. If requested, restart your computer.

After successfully removing IE 8.0 Beta and you find your McAfee Security
Center 8.1 not working, please proceed with uninstalling/reinstalling
McAfee.

Step 1 - Uninstall your McAfee consumer products using Add/Remove Programs
in the Windows Control Panel

Windows 2000/XP
1. Click Start, Settings, Control Panel.
2. Double-click Add or Remove Programs.
3. Select the McAfee SecurityCenter product.
4. Click Remove and follow the steps provided.

Windows Vista
1. Click Start, Search, type Programs and Features, and click Go.
2. Double-click Programs and Features.
3. Select the McAfee SecurityCenter product.
4. Click Uninstall and follow the steps provided.

Step 2 - Download and run MCPR.exe
1. Download the removal tool from:
http://download.mcafee.com/products/...tches/MCPR.exe
2. Click Save and save the file to a folder on your computer.
3. Navigate to the folder where the file was saved.
4. Make sure all McAfee windows are closed.
5. Double-click MCPR.exe to run the removal tool.
Note: Windows Vista users must right-click MCPR.exe and select Run as
Administrator.
6. Restart computer.

To reinstall McAfee;

• 1. Please go to http://security.comcast.net/?cid=NET_33_0
• 2. Click on Get McAfee Now button.
• 3. Click on Download Now button.
• 4. Log in using your Comcast user name and password, and click Sign In.
• 5. On the McAfee User License Agreement (EULA) page, click on I Agree
button.
• 6. Click Download button from the Download Manager page.
• 7. Click Run.
• 8. Click Run.
• 9. Then check if the issue still persists.

NOTE: If you have problems downloading McAfee through
www.comcast.net/security, there may be some issues with your Comcast email
address or Comcast account. In this case, please contact Comcast customer
service at 1-800-266-2278 for assistance or you can use a different Comcast
email address.

We hope that we have answered your questions effectively. If not, feel free
to contact support again. Please include all previous correspondence when
replying.

Carol, the status of this Service Request will be Pending Confirmation for
the next 72 hours. You may receive an email survey regarding this email so
that we can continue to improve the service and support to our valued
customers. Please take a few moments to answer the survey.

Feel free to contact us again at anytime should you have any further
questions or concerns regarding your McAfee software by going to
http://service.mcafee.com/, click on Go to Technical Support link and click
on Comcast Logo. Thank you for contacting McAfee Technical Support for
Comcast, and have a good day.

Regards,

Manuel V.
McAfee Technical Support

-----Original Message-----
From: carful2@comcast.net
Sent: Sep 3, 2008 8:15:55 AM
Subject: McAfee Customer Service - SR-177917157

Thank you for contacting McAfee Consumer Support.

We have recently opened a Service Request for support based on the
information you provided us at our support website. Below you will find the
details of this request for your reference.

- Order #:
- Service Request #: 177917157
- Created Date: 09/02/2008 19:15:21
- Description: I loaded Internet Explorer 8 on 2 of my computers
the McAfee still worksbut there is no way to see the screen when you click
on the m to change settings or to do any other changes in McAfee.
what can I do I have reloaded McAfee on both pcs no change
phil

Please feel free to visit us at http://service.mcafee.com for all of your
McAfee related support needs.

Sincerely,
McAfee Consumer Support
EN



"RJ" wrote:

> OK, this maybe Norton's issue, and then, maybe it is a Microsoft issue. So, I
> am reporting it here, they can take a peek.
>
> I have Norton Internet Security 2008 installed. Yesterday, I installed the
> IE 8 Beta. The Transaction Security settings in Norton keep getting turned
> off. This is Phishing and Crimeware Protection. This happens from some simple
> process of opening and closing the browser. I will report this to Symantec,
> "Norton", as well, in hopes that someone will resolve it. I have uninstalled
> IE 8 Beta. I am on Vista Ultimate, if that matters.
>
> If someone has a resolution, please LMK!
>
> ----------------
> This post is a suggestion for Microsoft, and Microsoft responds to the
> suggestions with the most votes. To vote for this suggestion, click the "I
> Agree" button in the message pane. If you do not see the button, follow this
> link to open the suggestion in the Microsoft Web-based Newsreader and then
> click "I Agree" in the message pane.
>
> http://www.microsoft.com/communities...orer. general

Reply With Quote
  #5 (permalink)  
Old 09-03-2008
Leonard Grey
 

Posts: n/a
Re: IE 8 Beta causing issues in Norton Internet Security
No...it's IE 8 /BETA/.
---
Leonard Grey
Errare humanum est

carol wrote:
> same problem with McAfee...so it is IE8...
> ----- Original Message -----
> From: "McAfee Comcast Technical Support"
> <IS6106_20527@is.instantservice.com>
> To: <carful2@comcast.net>
> Sent: Tuesday, September 02, 2008 9:13 PM
> Subject: RE: McAfee Customer Service - SR-177917157 (#6356-110495312-3785)
>
>
> Dear Carol Fuller,
>
> Thank you for contacting McAfee Technical Support for Comcast Customers. My
> name is Manuel. Having reviewed your e-mail, I understand that your McAfee
> Security Center software appears as blank page after installing Internet
> Explorer Beta 8.0. We apologize for the inconvenience this might have caused
> you and I will be more than happy to help you in addressing your issue.
>
> Carol it maybe helpful to know that beta versions of any programs
> downloadable through the internet do not assure full compatibility with any
> existing programs you have on your computer. This includes the McAfee
> Software. Until the full version becomes available, problems may be
> experienced.
>
> McAfee does not test or support third-party beta software used in
> conjunction with McAfee products. By definition, beta software is still in a
> limited-release or testing phase and often has limited or no support even
> from the manufacturer. Most manufacturers state that beta software is used
> at your own risk.
>
> McAfee can only offer support regarding the proper functioning of our
> products. McAfee cannot guarantee that issues related to how third-party
> beta software interacts with McAfee products can be resolved. In these
> circumstances, the beta software may need to be uninstalled. Below are basic
> instructions to uninstall software:
>
> 1. Click Start, Settings, Control Panel.
> 2. Double-click Add/Remove Programs.
> 3. Click the name of the application to be removed.
> 4. Click the Remove button.
> 5. Follow the on-screen instructions (usually a wizard) to complete the
> un-installation.
> 6. If requested, restart your computer.
>
> After successfully removing IE 8.0 Beta and you find your McAfee Security
> Center 8.1 not working, please proceed with uninstalling/reinstalling
> McAfee.
>
> Step 1 - Uninstall your McAfee consumer products using Add/Remove Programs
> in the Windows Control Panel
>
> Windows 2000/XP
> 1. Click Start, Settings, Control Panel.
> 2. Double-click Add or Remove Programs.
> 3. Select the McAfee SecurityCenter product.
> 4. Click Remove and follow the steps provided.
>
> Windows Vista
> 1. Click Start, Search, type Programs and Features, and click Go.
> 2. Double-click Programs and Features.
> 3. Select the McAfee SecurityCenter product.
> 4. Click Uninstall and follow the steps provided.
>
> Step 2 - Download and run MCPR.exe
> 1. Download the removal tool from:
> http://download.mcafee.com/products/...tches/MCPR.exe
> 2. Click Save and save the file to a folder on your computer.
> 3. Navigate to the folder where the file was saved.
> 4. Make sure all McAfee windows are closed.
> 5. Double-click MCPR.exe to run the removal tool.
> Note: Windows Vista users must right-click MCPR.exe and select Run as
> Administrator.
> 6. Restart computer.
>
> To reinstall McAfee;
>
> • 1. Please go to http://security.comcast.net/?cid=NET_33_0
> • 2. Click on Get McAfee Now button.
> • 3. Click on Download Now button.
> • 4. Log in using your Comcast user name and password, and click Sign In.
> • 5. On the McAfee User License Agreement (EULA) page, click on I Agree
> button.
> • 6. Click Download button from the Download Manager page.
> • 7. Click Run.
> • 8. Click Run.
> • 9. Then check if the issue still persists.
>
> NOTE: If you have problems downloading McAfee through
> www.comcast.net/security, there may be some issues with your Comcast email
> address or Comcast account. In this case, please contact Comcast customer
> service at 1-800-266-2278 for assistance or you can use a different Comcast
> email address.
>
> We hope that we have answered your questions effectively. If not, feel free
> to contact support again. Please include all previous correspondence when
> replying.
>
> Carol, the status of this Service Request will be Pending Confirmation for
> the next 72 hours. You may receive an email survey regarding this email so
> that we can continue to improve the service and support to our valued
> customers. Please take a few moments to answer the survey.
>
> Feel free to contact us again at anytime should you have any further
> questions or concerns regarding your McAfee software by going to
> http://service.mcafee.com/, click on Go to Technical Support link and click
> on Comcast Logo. Thank you for contacting McAfee Technical Support for
> Comcast, and have a good day.
>
> Regards,
>
> Manuel V.
> McAfee Technical Support
>
> -----Original Message-----
> From: carful2@comcast.net
> Sent: Sep 3, 2008 8:15:55 AM
> Subject: McAfee Customer Service - SR-177917157
>
> Thank you for contacting McAfee Consumer Support.
>
> We have recently opened a Service Request for support based on the
> information you provided us at our support website. Below you will find the
> details of this request for your reference.
>
> - Order #:
> - Service Request #: 177917157
> - Created Date: 09/02/2008 19:15:21
> - Description: I loaded Internet Explorer 8 on 2 of my computers
> the McAfee still worksbut there is no way to see the screen when you click
> on the m to change settings or to do any other changes in McAfee.
> what can I do I have reloaded McAfee on both pcs no change
> phil
>
> Please feel free to visit us at http://service.mcafee.com for all of your
> McAfee related support needs.
>
> Sincerely,
> McAfee Consumer Support
> EN
>
>
>
> "RJ" wrote:
>
>> OK, this maybe Norton's issue, and then, maybe it is a Microsoft issue. So, I
>> am reporting it here, they can take a peek.
>>
>> I have Norton Internet Security 2008 installed. Yesterday, I installed the
>> IE 8 Beta. The Transaction Security settings in Norton keep getting turned
>> off. This is Phishing and Crimeware Protection. This happens from some simple
>> process of opening and closing the browser. I will report this to Symantec,
>> "Norton", as well, in hopes that someone will resolve it. I have uninstalled
>> IE 8 Beta. I am on Vista Ultimate, if that matters.
>>
>> If someone has a resolution, please LMK!
>>
>> ----------------
>> This post is a suggestion for Microsoft, and Microsoft responds to the
>> suggestions with the most votes. To vote for this suggestion, click the "I
>> Agree" button in the message pane. If you do not see the button, follow this
>> link to open the suggestion in the Microsoft Web-based Newsreader and then
>> click "I Agree" in the message pane.
>>
>> http://www.microsoft.com/communities...orer. general

Reply With Quote
  #6 (permalink)  
Old 09-03-2008
RJ
 

Posts: n/a
Re: IE 8 Beta causing issues in Norton Internet Security
OK, now read stuff in Microsoft.public.internetexplorer.beta Newsgroup.

They tell me it is not Microsoft's issue. It is Norton's issue, which of
course would not get resolved until IE 8 is released full version.

You will see my thread under IE Beta Newsgroup. I have contacted Norton, and
informed them. They where happy to pass this information to their development
staff, for a heads up issue.



"Leonard Grey" wrote:

> No...it's IE 8 /BETA/.
> ---
> Leonard Grey
> Errare humanum est
>
> carol wrote:
> > same problem with McAfee...so it is IE8...
> > ----- Original Message -----
> > From: "McAfee Comcast Technical Support"
> > <IS6106_20527@is.instantservice.com>
> > To: <carful2@comcast.net>
> > Sent: Tuesday, September 02, 2008 9:13 PM
> > Subject: RE: McAfee Customer Service - SR-177917157 (#6356-110495312-3785)
> >
> >
> > Dear Carol Fuller,
> >
> > Thank you for contacting McAfee Technical Support for Comcast Customers. My
> > name is Manuel. Having reviewed your e-mail, I understand that your McAfee
> > Security Center software appears as blank page after installing Internet
> > Explorer Beta 8.0. We apologize for the inconvenience this might have caused
> > you and I will be more than happy to help you in addressing your issue.
> >
> > Carol it maybe helpful to know that beta versions of any programs
> > downloadable through the internet do not assure full compatibility with any
> > existing programs you have on your computer. This includes the McAfee
> > Software. Until the full version becomes available, problems may be
> > experienced.
> >
> > McAfee does not test or support third-party beta software used in
> > conjunction with McAfee products. By definition, beta software is still in a
> > limited-release or testing phase and often has limited or no support even
> > from the manufacturer. Most manufacturers state that beta software is used
> > at your own risk.
> >
> > McAfee can only offer support regarding the proper functioning of our
> > products. McAfee cannot guarantee that issues related to how third-party
> > beta software interacts with McAfee products can be resolved. In these
> > circumstances, the beta software may need to be uninstalled. Below are basic
> > instructions to uninstall software:
> >
> > 1. Click Start, Settings, Control Panel.
> > 2. Double-click Add/Remove Programs.
> > 3. Click the name of the application to be removed.
> > 4. Click the Remove button.
> > 5. Follow the on-screen instructions (usually a wizard) to complete the
> > un-installation.
> > 6. If requested, restart your computer.
> >
> > After successfully removing IE 8.0 Beta and you find your McAfee Security
> > Center 8.1 not working, please proceed with uninstalling/reinstalling
> > McAfee.
> >
> > Step 1 - Uninstall your McAfee consumer products using Add/Remove Programs
> > in the Windows Control Panel
> >
> > Windows 2000/XP
> > 1. Click Start, Settings, Control Panel.
> > 2. Double-click Add or Remove Programs.
> > 3. Select the McAfee SecurityCenter product.
> > 4. Click Remove and follow the steps provided.
> >
> > Windows Vista
> > 1. Click Start, Search, type Programs and Features, and click Go.
> > 2. Double-click Programs and Features.
> > 3. Select the McAfee SecurityCenter product.
> > 4. Click Uninstall and follow the steps provided.
> >
> > Step 2 - Download and run MCPR.exe
> > 1. Download the removal tool from:
> > http://download.mcafee.com/products/...tches/MCPR.exe
> > 2. Click Save and save the file to a folder on your computer.
> > 3. Navigate to the folder where the file was saved.
> > 4. Make sure all McAfee windows are closed.
> > 5. Double-click MCPR.exe to run the removal tool.
> > Note: Windows Vista users must right-click MCPR.exe and select Run as
> > Administrator.
> > 6. Restart computer.
> >
> > To reinstall McAfee;
> >
> > • 1. Please go to http://security.comcast.net/?cid=NET_33_0
> > • 2. Click on Get McAfee Now button.
> > • 3. Click on Download Now button.
> > • 4. Log in using your Comcast user name and password, and click Sign In.
> > • 5. On the McAfee User License Agreement (EULA) page, click on I Agree
> > button.
> > • 6. Click Download button from the Download Manager page.
> > • 7. Click Run.
> > • 8. Click Run.
> > • 9. Then check if the issue still persists.
> >
> > NOTE: If you have problems downloading McAfee through
> > www.comcast.net/security, there may be some issues with your Comcast email
> > address or Comcast account. In this case, please contact Comcast customer
> > service at 1-800-266-2278 for assistance or you can use a different Comcast
> > email address.
> >
> > We hope that we have answered your questions effectively. If not, feel free
> > to contact support again. Please include all previous correspondence when
> > replying.
> >
> > Carol, the status of this Service Request will be Pending Confirmation for
> > the next 72 hours. You may receive an email survey regarding this email so
> > that we can continue to improve the service and support to our valued
> > customers. Please take a few moments to answer the survey.
> >
> > Feel free to contact us again at anytime should you have any further
> > questions or concerns regarding your McAfee software by going to
> > http://service.mcafee.com/, click on Go to Technical Support link and click
> > on Comcast Logo. Thank you for contacting McAfee Technical Support for
> > Comcast, and have a good day.
> >
> > Regards,
> >
> > Manuel V.
> > McAfee Technical Support
> >
> > -----Original Message-----
> > From: carful2@comcast.net
> > Sent: Sep 3, 2008 8:15:55 AM
> > Subject: McAfee Customer Service - SR-177917157
> >
> > Thank you for contacting McAfee Consumer Support.
> >
> > We have recently opened a Service Request for support based on the
> > information you provided us at our support website. Below you will find the
> > details of this request for your reference.
> >
> > - Order #:
> > - Service Request #: 177917157
> > - Created Date: 09/02/2008 19:15:21
> > - Description: I loaded Internet Explorer 8 on 2 of my computers
> > the McAfee still worksbut there is no way to see the screen when you click
> > on the m to change settings or to do any other changes in McAfee.
> > what can I do I have reloaded McAfee on both pcs no change
> > phil
> >
> > Please feel free to visit us at http://service.mcafee.com for all of your
> > McAfee related support needs.
> >
> > Sincerely,
> > McAfee Consumer Support
> > EN
> >
> >
> >
> > "RJ" wrote:
> >
> >> OK, this maybe Norton's issue, and then, maybe it is a Microsoft issue. So, I
> >> am reporting it here, they can take a peek.
> >>
> >> I have Norton Internet Security 2008 installed. Yesterday, I installed the
> >> IE 8 Beta. The Transaction Security settings in Norton keep getting turned
> >> off. This is Phishing and Crimeware Protection. This happens from some simple
> >> process of opening and closing the browser. I will report this to Symantec,
> >> "Norton", as well, in hopes that someone will resolve it. I have uninstalled
> >> IE 8 Beta. I am on Vista Ultimate, if that matters.
> >>
> >> If someone has a resolution, please LMK!
> >>
> >> ----------------
> >> This post is a suggestion for Microsoft, and Microsoft responds to the
> >> suggestions with the most votes. To vote for this suggestion, click the "I
> >> Agree" button in the message pane. If you do not see the button, follow this
> >> link to open the suggestion in the Microsoft Web-based Newsreader and then
> >> click "I Agree" in the message pane.
> >>
> >> http://www.microsoft.com/communities...orer. general

>

Reply With Quote
  #7 (permalink)  
Old 09-03-2008
Leonard Grey
 

Posts: n/a
Re: IE 8 Beta causing issues in Norton Internet Security
Of course I have time to search through the beta newsgroup to find your
posts...

Why are you even bothering to use beta software? You're obviously not
aware of its purpose.
---
Leonard Grey
Errare humanum est

RJ wrote:
> OK, now read stuff in Microsoft.public.internetexplorer.beta Newsgroup.
>
> They tell me it is not Microsoft's issue. It is Norton's issue, which of
> course would not get resolved until IE 8 is released full version.
>
> You will see my thread under IE Beta Newsgroup. I have contacted Norton, and
> informed them. They where happy to pass this information to their development
> staff, for a heads up issue.
>
>
>
> "Leonard Grey" wrote:
>
>> No...it's IE 8 /BETA/.
>> ---
>> Leonard Grey
>> Errare humanum est
>>
>> carol wrote:
>>> same problem with McAfee...so it is IE8...
>>> ----- Original Message -----
>>> From: "McAfee Comcast Technical Support"
>>> <IS6106_20527@is.instantservice.com>
>>> To: <carful2@comcast.net>
>>> Sent: Tuesday, September 02, 2008 9:13 PM
>>> Subject: RE: McAfee Customer Service - SR-177917157 (#6356-110495312-3785)
>>>
>>>
>>> Dear Carol Fuller,
>>>
>>> Thank you for contacting McAfee Technical Support for Comcast Customers. My
>>> name is Manuel. Having reviewed your e-mail, I understand that your McAfee
>>> Security Center software appears as blank page after installing Internet
>>> Explorer Beta 8.0. We apologize for the inconvenience this might have caused
>>> you and I will be more than happy to help you in addressing your issue.
>>>
>>> Carol it maybe helpful to know that beta versions of any programs
>>> downloadable through the internet do not assure full compatibility with any
>>> existing programs you have on your computer. This includes the McAfee
>>> Software. Until the full version becomes available, problems may be
>>> experienced.
>>>
>>> McAfee does not test or support third-party beta software used in
>>> conjunction with McAfee products. By definition, beta software is still in a
>>> limited-release or testing phase and often has limited or no support even
>>> from the manufacturer. Most manufacturers state that beta software is used
>>> at your own risk.
>>>
>>> McAfee can only offer support regarding the proper functioning of our
>>> products. McAfee cannot guarantee that issues related to how third-party
>>> beta software interacts with McAfee products can be resolved. In these
>>> circumstances, the beta software may need to be uninstalled. Below are basic
>>> instructions to uninstall software:
>>>
>>> 1. Click Start, Settings, Control Panel.
>>> 2. Double-click Add/Remove Programs.
>>> 3. Click the name of the application to be removed.
>>> 4. Click the Remove button.
>>> 5. Follow the on-screen instructions (usually a wizard) to complete the
>>> un-installation.
>>> 6. If requested, restart your computer.
>>>
>>> After successfully removing IE 8.0 Beta and you find your McAfee Security
>>> Center 8.1 not working, please proceed with uninstalling/reinstalling
>>> McAfee.
>>>
>>> Step 1 - Uninstall your McAfee consumer products using Add/Remove Programs
>>> in the Windows Control Panel
>>>
>>> Windows 2000/XP
>>> 1. Click Start, Settings, Control Panel.
>>> 2. Double-click Add or Remove Programs.
>>> 3. Select the McAfee SecurityCenter product.
>>> 4. Click Remove and follow the steps provided.
>>>
>>> Windows Vista
>>> 1. Click Start, Search, type Programs and Features, and click Go.
>>> 2. Double-click Programs and Features.
>>> 3. Select the McAfee SecurityCenter product.
>>> 4. Click Uninstall and follow the steps provided.
>>>
>>> Step 2 - Download and run MCPR.exe
>>> 1. Download the removal tool from:
>>> http://download.mcafee.com/products/...tches/MCPR.exe
>>> 2. Click Save and save the file to a folder on your computer.
>>> 3. Navigate to the folder where the file was saved.
>>> 4. Make sure all McAfee windows are closed.
>>> 5. Double-click MCPR.exe to run the removal tool.
>>> Note: Windows Vista users must right-click MCPR.exe and select Run as
>>> Administrator.
>>> 6. Restart computer.
>>>
>>> To reinstall McAfee;
>>>
>>> • 1. Please go to http://security.comcast.net/?cid=NET_33_0
>>> • 2. Click on Get McAfee Now button.
>>> • 3. Click on Download Now button.
>>> • 4. Log in using your Comcast user name and password, and click Sign In.
>>> • 5. On the McAfee User License Agreement (EULA) page, click on I Agree
>>> button.
>>> • 6. Click Download button from the Download Manager page.
>>> • 7. Click Run.
>>> • 8. Click Run.
>>> • 9. Then check if the issue still persists.
>>>
>>> NOTE: If you have problems downloading McAfee through
>>> www.comcast.net/security, there may be some issues with your Comcast email
>>> address or Comcast account. In this case, please contact Comcast customer
>>> service at 1-800-266-2278 for assistance or you can use a different Comcast
>>> email address.
>>>
>>> We hope that we have answered your questions effectively. If not, feel free
>>> to contact support again. Please include all previous correspondence when
>>> replying.
>>>
>>> Carol, the status of this Service Request will be Pending Confirmation for
>>> the next 72 hours. You may receive an email survey regarding this email so
>>> that we can continue to improve the service and support to our valued
>>> customers. Please take a few moments to answer the survey.
>>>
>>> Feel free to contact us again at anytime should you have any further
>>> questions or concerns regarding your McAfee software by going to
>>> http://service.mcafee.com/, click on Go to Technical Support link and click
>>> on Comcast Logo. Thank you for contacting McAfee Technical Support for
>>> Comcast, and have a good day.
>>>
>>> Regards,
>>>
>>> Manuel V.
>>> McAfee Technical Support
>>>
>>> -----Original Message-----
>>> From: carful2@comcast.net
>>> Sent: Sep 3, 2008 8:15:55 AM
>>> Subject: McAfee Customer Service - SR-177917157
>>>
>>> Thank you for contacting McAfee Consumer Support.
>>>
>>> We have recently opened a Service Request for support based on the
>>> information you provided us at our support website. Below you will find the
>>> details of this request for your reference.
>>>
>>> - Order #:
>>> - Service Request #: 177917157
>>> - Created Date: 09/02/2008 19:15:21
>>> - Description: I loaded Internet Explorer 8 on 2 of my computers
>>> the McAfee still worksbut there is no way to see the screen when you click
>>> on the m to change settings or to do any other changes in McAfee.
>>> what can I do I have reloaded McAfee on both pcs no change
>>> phil
>>>
>>> Please feel free to visit us at http://service.mcafee.com for all of your
>>> McAfee related support needs.
>>>
>>> Sincerely,
>>> McAfee Consumer Support
>>> EN
>>>
>>>
>>>
>>> "RJ" wrote:
>>>
>>>> OK, this maybe Norton's issue, and then, maybe it is a Microsoft issue. So, I
>>>> am reporting it here, they can take a peek.
>>>>
>>>> I have Norton Internet Security 2008 installed. Yesterday, I installed the
>>>> IE 8 Beta. The Transaction Security settings in Norton keep getting turned
>>>> off. This is Phishing and Crimeware Protection. This happens from some simple
>>>> process of opening and closing the browser. I will report this to Symantec,
>>>> "Norton", as well, in hopes that someone will resolve it. I have uninstalled
>>>> IE 8 Beta. I am on Vista Ultimate, if that matters.
>>>>
>>>> If someone has a resolution, please LMK!
>>>>
>>>> ----------------
>>>> This post is a suggestion for Microsoft, and Microsoft responds to the
>>>> suggestions with the most votes. To vote for this suggestion, click the "I
>>>> Agree" button in the message pane. If you do not see the button, follow this
>>>> link to open the suggestion in the Microsoft Web-based Newsreader and then
>>>> click "I Agree" in the message pane.
>>>>
>>>> http://www.microsoft.com/communities...orer. general

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  #8 (permalink)  
Old 09-03-2008
Pete
 

Posts: n/a
RE: IE 8 Beta causing issues in Norton Internet Security
Using Norton 360 v. 2.0, the Norton software advises that the anti-phishing
component has been turned off when I turn on IE 8 Beta. However, the
software allows me to have the "problem" "fixed", and the Norton items return
to a "happy" state. BTW, I had the same problem and experience with the
Norton Internet Security software I had been using.
--
Pete
Mercer Island, WA


"RJ" wrote:

> OK, this maybe Norton's issue, and then, maybe it is a Microsoft issue. So, I
> am reporting it here, they can take a peek.
>
> I have Norton Internet Security 2008 installed. Yesterday, I installed the
> IE 8 Beta. The Transaction Security settings in Norton keep getting turned
> off. This is Phishing and Crimeware Protection. This happens from some simple
> process of opening and closing the browser. I will report this to Symantec,
> "Norton", as well, in hopes that someone will resolve it. I have uninstalled
> IE 8 Beta. I am on Vista Ultimate, if that matters.
>
> If someone has a resolution, please LMK!
>
> ----------------
> This post is a suggestion for Microsoft, and Microsoft responds to the
> suggestions with the most votes. To vote for this suggestion, click the "I
> Agree" button in the message pane. If you do not see the button, follow this
> link to open the suggestion in the Microsoft Web-based Newsreader and then
> click "I Agree" in the message pane.
>
> http://www.microsoft.com/communities...orer. general

Reply With Quote
  #9 (permalink)  
Old 09-12-2008
zakeries
 

Posts: n/a
RE: IE 8 Beta causing issues in Norton Internet Security
yep - I'm having the same problem, but - as I was so frustrated, I gave IE8
the flick and have now installed Firefox - works great and no issues with
Norton

"RJ" wrote:

> OK, this maybe Norton's issue, and then, maybe it is a Microsoft issue. So, I
> am reporting it here, they can take a peek.
>
> I have Norton Internet Security 2008 installed. Yesterday, I installed the
> IE 8 Beta. The Transaction Security settings in Norton keep getting turned
> off. This is Phishing and Crimeware Protection. This happens from some simple
> process of opening and closing the browser. I will report this to Symantec,
> "Norton", as well, in hopes that someone will resolve it. I have uninstalled
> IE 8 Beta. I am on Vista Ultimate, if that matters.
>
> If someone has a resolution, please LMK!
>
> ----------------
> This post is a suggestion for Microsoft, and Microsoft responds to the
> suggestions with the most votes. To vote for this suggestion, click the "I
> Agree" button in the message pane. If you do not see the button, follow this
> link to open the suggestion in the Microsoft Web-based Newsreader and then
> click "I Agree" in the message pane.
>
> http://www.microsoft.com/communities...orer. general

Reply With Quote
  #10 (permalink)  
Old 09-12-2008
Leonard Grey
 

Posts: n/a
Re: IE 8 Beta causing issues in Norton Internet Security
Perhaps if you'd waited until IE 8 is released, instead of making your
judgment on beta software intended for developer testing...
---
Leonard Grey
Errare humanum est

zakeries wrote:
> yep - I'm having the same problem, but - as I was so frustrated, I gave IE8
> the flick and have now installed Firefox - works great and no issues with
> Norton
>
> "RJ" wrote:
>
>> OK, this maybe Norton's issue, and then, maybe it is a Microsoft issue. So, I
>> am reporting it here, they can take a peek.
>>
>> I have Norton Internet Security 2008 installed. Yesterday, I installed the
>> IE 8 Beta. The Transaction Security settings in Norton keep getting turned
>> off. This is Phishing and Crimeware Protection. This happens from some simple
>> process of opening and closing the browser. I will report this to Symantec,
>> "Norton", as well, in hopes that someone will resolve it. I have uninstalled
>> IE 8 Beta. I am on Vista Ultimate, if that matters.
>>
>> If someone has a resolution, please LMK!
>>
>> ----------------
>> This post is a suggestion for Microsoft, and Microsoft responds to the
>> suggestions with the most votes. To vote for this suggestion, click the "I
>> Agree" button in the message pane. If you do not see the button, follow this
>> link to open the suggestion in the Microsoft Web-based Newsreader and then
>> click "I Agree" in the message pane.
>>
>> http://www.microsoft.com/communities...orer. general

Reply With Quote
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