Hi,
Windows Vista?
Does IE7 still malfunction if Windows Messenger is not running?
With the warning that a reset will delete autocomplete data, such as
passwords and you will have to reinstall browser add-ons, work through this
article:
936213- How to optimize or reset Internet Explorer 7:
http://support.microsoft.com/kb/936213/en-us
See if a clean boot yields useful information or results;
936214- How to troubleshoot compatibility problems that affect IE7 in
Windows Vista:
http://support.microsoft.com/kb/936214 (Also applies to XP)
Try the System File Checker tool:
936212- How to repair the OS and how to restore the OS configuration to an
earlier point in time in Windows Vista:
http://support.microsoft.com/kb/936212/en-us
This may be (as you've suspected) a malware problem- adware, spyware,
hijacker, trojan, etc.
See these sites for help:
The Parasite Fight
http://www.aumha.org/a/quickfix.htm
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
Malware Removal and Prevention Overview - CastleCopsWiki:
http://wiki.castlecops.com/Malware_R...tion:_Overview
Removing Malware:
http://www.elephantboycomputers.com/...moving_Malware
Hope this helps,
Don
[MS MVP- IE]
"Oliver S" <OliverS@discussions.microsoft.com> wrote in message
news:4CFFBF81-2FFC-4DA7-8068-23A4316B1E32@microsoft.com...
> Recently, a problem involving IE7 and any program that uses iexplore.exe
to
> run, or open specific function crashes on loading. Windows just closes the
> program without opening, and I get an error box with no details, just
telling
> me that it will be reported. So I've pulled up the info in the error log:
>
> Product
> Internet Explorer
>
> Problem
> Stopped working
>
> Date
> 02/09/2008 01:16
>
> Status
> Report Sent
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: iexplore.exe
> Application Version: 7.0.6001.18000
> Application Timestamp: 47918f11
> Fault Module Name: kernel32.dll
> Fault Module Version: 6.0.6001.18000
> Fault Module Timestamp: 4791a76d
> Exception Code: c000001d
> Exception Offset: 000442eb
> OS Version: 6.0.6001.2.1.0.768.3
> Locale ID: 2057
> Additional Information 1: 7fa4
> Additional Information 2: 913cc14b7e48131b28579ba2d0c921bc
> Additional Information 3: 66aa
> Additional Information 4: 252f1c1902ff1e9eea78c93d21e7415f
>
> Extra information about the problem
> Bucket ID: 634965208
>
> An identical problem occurs with Windows Live Messenger:
>
>
> Product
> Windows Live Messenger
>
> Problem
> Stopped working
>
> Date
> 28/08/2008 22:12
>
> Status
> Report Sent
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: msnmsgr.exe
> Application Version: 8.5.1302.1018
> Application Timestamp: 4717a53b
> Fault Module Name: kernel32.dll
> Fault Module Version: 6.0.6001.18000
> Fault Module Timestamp: 4791a76d
> Exception Code: c000001d
> Exception Offset: 000442eb
> OS Version: 6.0.6001.2.1.0.768.3
> Locale ID: 2057
> Additional Information 1: e332
> Additional Information 2: d6cb72666639e1742e02f09beac2f489
> Additional Information 3: 12b1
> Additional Information 4: 332e105348045a8928a65a91a0eff199
>
> Extra information about the problem
> Bucket ID: 693200121
>
> So this seems to be an error with kernel32.dll, but I've done quite a bit
of
> googling but as of yet I havn't found any similar faults or solutions, any
> help is appreciated, all other programs work fine, including Firefox,
luckily
> I don't use IE much but it is annoying as *** for other programs which use
IE
> modules.
>
>
> I can't even start IE in no addon mode, no viruses, and I'd provide a HjT
> log but that has problems running aswell with this error. So I'm really
stuck
> on what to do, any help is appreciated.
>
> Thanks
> Oliver
Linear Mode
