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IE7 Crashes on program start

microsoft.public.internetexplorer.general






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  #1 (permalink)  
Old 09-02-2008
Oliver S
 

Posts: n/a
IE7 Crashes on program start
Recently, a problem involving IE7 and any program that uses iexplore.exe to
run, or open specific function crashes on loading. Windows just closes the
program without opening, and I get an error box with no details, just telling
me that it will be reported. So I've pulled up the info in the error log:

Product
Internet Explorer

Problem
Stopped working

Date
02/09/2008 01:16

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 7.0.6001.18000
Application Timestamp: 47918f11
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a76d
Exception Code: c000001d
Exception Offset: 000442eb
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 7fa4
Additional Information 2: 913cc14b7e48131b28579ba2d0c921bc
Additional Information 3: 66aa
Additional Information 4: 252f1c1902ff1e9eea78c93d21e7415f

Extra information about the problem
Bucket ID: 634965208

An identical problem occurs with Windows Live Messenger:


Product
Windows Live Messenger

Problem
Stopped working

Date
28/08/2008 22:12

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: msnmsgr.exe
Application Version: 8.5.1302.1018
Application Timestamp: 4717a53b
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a76d
Exception Code: c000001d
Exception Offset: 000442eb
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Additional Information 1: e332
Additional Information 2: d6cb72666639e1742e02f09beac2f489
Additional Information 3: 12b1
Additional Information 4: 332e105348045a8928a65a91a0eff199

Extra information about the problem
Bucket ID: 693200121

So this seems to be an error with kernel32.dll, but I've done quite a bit of
googling but as of yet I havn't found any similar faults or solutions, any
help is appreciated, all other programs work fine, including Firefox, luckily
I don't use IE much but it is annoying as *** for other programs which use IE
modules.


I can't even start IE in no addon mode, no viruses, and I'd provide a HjT
log but that has problems running aswell with this error. So I'm really stuck
on what to do, any help is appreciated.

Thanks
Oliver
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  #2 (permalink)  
Old 09-02-2008
Don Varnau
 

Posts: n/a
Re: IE7 Crashes on program start
Hi,
Windows Vista?
Does IE7 still malfunction if Windows Messenger is not running?

With the warning that a reset will delete autocomplete data, such as
passwords and you will have to reinstall browser add-ons, work through this
article:
936213- How to optimize or reset Internet Explorer 7:
http://support.microsoft.com/kb/936213/en-us

See if a clean boot yields useful information or results;
936214- How to troubleshoot compatibility problems that affect IE7 in
Windows Vista:
http://support.microsoft.com/kb/936214 (Also applies to XP)

Try the System File Checker tool:
936212- How to repair the OS and how to restore the OS configuration to an
earlier point in time in Windows Vista:
http://support.microsoft.com/kb/936212/en-us

This may be (as you've suspected) a malware problem- adware, spyware,
hijacker, trojan, etc.
See these sites for help:
The Parasite Fight http://www.aumha.org/a/quickfix.htm
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
Malware Removal and Prevention Overview - CastleCopsWiki:
http://wiki.castlecops.com/Malware_R...tion:_Overview
Removing Malware:
http://www.elephantboycomputers.com/...moving_Malware

Hope this helps,
Don
[MS MVP- IE]

"Oliver S" <OliverS@discussions.microsoft.com> wrote in message
news:4CFFBF81-2FFC-4DA7-8068-23A4316B1E32@microsoft.com...
> Recently, a problem involving IE7 and any program that uses iexplore.exe

to
> run, or open specific function crashes on loading. Windows just closes the
> program without opening, and I get an error box with no details, just

telling
> me that it will be reported. So I've pulled up the info in the error log:
>
> Product
> Internet Explorer
>
> Problem
> Stopped working
>
> Date
> 02/09/2008 01:16
>
> Status
> Report Sent
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: iexplore.exe
> Application Version: 7.0.6001.18000
> Application Timestamp: 47918f11
> Fault Module Name: kernel32.dll
> Fault Module Version: 6.0.6001.18000
> Fault Module Timestamp: 4791a76d
> Exception Code: c000001d
> Exception Offset: 000442eb
> OS Version: 6.0.6001.2.1.0.768.3
> Locale ID: 2057
> Additional Information 1: 7fa4
> Additional Information 2: 913cc14b7e48131b28579ba2d0c921bc
> Additional Information 3: 66aa
> Additional Information 4: 252f1c1902ff1e9eea78c93d21e7415f
>
> Extra information about the problem
> Bucket ID: 634965208
>
> An identical problem occurs with Windows Live Messenger:
>
>
> Product
> Windows Live Messenger
>
> Problem
> Stopped working
>
> Date
> 28/08/2008 22:12
>
> Status
> Report Sent
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: msnmsgr.exe
> Application Version: 8.5.1302.1018
> Application Timestamp: 4717a53b
> Fault Module Name: kernel32.dll
> Fault Module Version: 6.0.6001.18000
> Fault Module Timestamp: 4791a76d
> Exception Code: c000001d
> Exception Offset: 000442eb
> OS Version: 6.0.6001.2.1.0.768.3
> Locale ID: 2057
> Additional Information 1: e332
> Additional Information 2: d6cb72666639e1742e02f09beac2f489
> Additional Information 3: 12b1
> Additional Information 4: 332e105348045a8928a65a91a0eff199
>
> Extra information about the problem
> Bucket ID: 693200121
>
> So this seems to be an error with kernel32.dll, but I've done quite a bit

of
> googling but as of yet I havn't found any similar faults or solutions, any
> help is appreciated, all other programs work fine, including Firefox,

luckily
> I don't use IE much but it is annoying as *** for other programs which use

IE
> modules.
>
>
> I can't even start IE in no addon mode, no viruses, and I'd provide a HjT
> log but that has problems running aswell with this error. So I'm really

stuck
> on what to do, any help is appreciated.
>
> Thanks
> Oliver


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  #3 (permalink)  
Old 09-02-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: IE7 Crashes on program start
Did this behavior only start after you'd installed Vista SP1?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Oliver S wrote:
> Recently, a problem involving IE7 and any program that uses iexplore.exe
> to
> run, or open specific function crashes on loading. Windows just closes the
> program without opening, and I get an error box with no details, just
> telling me that it will be reported. So I've pulled up the info in the
> error log:
>
> Product
> Internet Explorer
>
> Problem
> Stopped working
>
> Date
> 02/09/2008 01:16
>
> Status
> Report Sent
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: iexplore.exe
> Application Version: 7.0.6001.18000
> Application Timestamp: 47918f11
> Fault Module Name: kernel32.dll
> Fault Module Version: 6.0.6001.18000
> Fault Module Timestamp: 4791a76d
> Exception Code: c000001d
> Exception Offset: 000442eb
> OS Version: 6.0.6001.2.1.0.768.3
> Locale ID: 2057
> Additional Information 1: 7fa4
> Additional Information 2: 913cc14b7e48131b28579ba2d0c921bc
> Additional Information 3: 66aa
> Additional Information 4: 252f1c1902ff1e9eea78c93d21e7415f
>
> Extra information about the problem
> Bucket ID: 634965208
>
> An identical problem occurs with Windows Live Messenger:
>
>
> Product
> Windows Live Messenger
>
> Problem
> Stopped working
>
> Date
> 28/08/2008 22:12
>
> Status
> Report Sent
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: msnmsgr.exe
> Application Version: 8.5.1302.1018
> Application Timestamp: 4717a53b
> Fault Module Name: kernel32.dll
> Fault Module Version: 6.0.6001.18000
> Fault Module Timestamp: 4791a76d
> Exception Code: c000001d
> Exception Offset: 000442eb
> OS Version: 6.0.6001.2.1.0.768.3
> Locale ID: 2057
> Additional Information 1: e332
> Additional Information 2: d6cb72666639e1742e02f09beac2f489
> Additional Information 3: 12b1
> Additional Information 4: 332e105348045a8928a65a91a0eff199
>
> Extra information about the problem
> Bucket ID: 693200121
>
> So this seems to be an error with kernel32.dll, but I've done quite a bit
> of
> googling but as of yet I havn't found any similar faults or solutions, any
> help is appreciated, all other programs work fine, including Firefox,
> luckily I don't use IE much but it is annoying as *** for other programs
> which use IE modules.
>
>
> I can't even start IE in no addon mode, no viruses, and I'd provide a HjT
> log but that has problems running aswell with this error. So I'm really
> stuck on what to do, any help is appreciated.
>
> Thanks
> Oliver


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