IE7 has become upset about something

My IE is behaving erratically: sometimes it recognizes an unknown problem and
announces a shut down. And sometimes it will immediately shut down and
sometimes it won't; but instead momentarily flashes a blank screen followed
by the internet page I've selected.

This happens repeatedly on some days and none at all on others. Today it is
provoked ONLY when I am in Gmail. And in fact I was shut down a few times
yesterday while trying to send Gmail messages.

ISP has checked at its end and finds nothing wrong with connections. I've
reviewed my LavaSoft firewall data, but, alas, I am unable to understand the
logs.
The shutdown error:

AppName: iexplore.exe AppVer: 7.0.6000.16705 ModName: ntdll.dll
ModVer: 5.1.2600.2180 Offset: 00011639
C:\DOCUME~1\LeRoy\CONFIG~1\Temp\1d62_appcompat.txt

A search for this document on my HD proves negative.

I have IE7 with WinXP-Sp2; self-standing Word 2003 (No Office). Lots of
memory space.

"Leroy" <Leroy@discussions.microsoft.com> wrote in message
news:3E757731-B1FC-4E05-AE63-75AE95076C7C@microsoft.com...
> My IE is behaving erratically: sometimes it recognizes an unknown problem and
> announces a shut down. And sometimes it will immediately shut down and
> sometimes it won't; but instead momentarily flashes a blank screen followed
> by the internet page I've selected.
>
> This happens repeatedly on some days and none at all on others. Today it is
> provoked ONLY when I am in Gmail. And in fact I was shut down a few times
> yesterday while trying to send Gmail messages.
>
> ISP has checked at its end and finds nothing wrong with connections. I've
> reviewed my LavaSoft firewall data, but, alas, I am unable to understand the
> logs.
> The shutdown error:
>
> AppName: iexplore.exe AppVer: 7.0.6000.16705 ModName: ntdll.dll
> ModVer: 5.1.2600.2180 Offset: 00011639

> C:\DOCUME~1\LeRoy\CONFIG~1\Temp\1d62_appcompat.txt


I usually like to see a Stack Back Trace related to a crash (e.g. as found
in drwtsn32.log after the FAULT -> line) but I suppose you might find
similar clues in that appcompat.txt file. What you would be looking for
in each case are references to third-party modules which could be interfering
with the calling sequence. Crashes in low-level modules such as ntdll.dll
are probably almost always due to bad calls and not errors in such fundamental
code itself.


HTH

Robert Aldwinckle
---


>
> A search for this document on my HD proves negative.
>
> I have IE7 with WinXP-Sp2; self-standing Word 2003 (No Office). Lots of
> memory space.
>
>
>
>
>

"Leroy" <Leroy@discussions.microsoft.com> wrote in message
news:3E757731-B1FC-4E05-AE63-75AE95076C7C@microsoft.com...
> My IE is behaving erratically: sometimes it recognizes an unknown problem
> and
> announces a shut down. And sometimes it will immediately shut down and
> sometimes it won't; but instead momentarily flashes a blank screen
> followed
> by the internet page I've selected.
>
> This happens repeatedly on some days and none at all on others. Today it
> is
> provoked ONLY when I am in Gmail. And in fact I was shut down a few times
> yesterday while trying to send Gmail messages.
>
> ISP has checked at its end and finds nothing wrong with connections. I've
> reviewed my LavaSoft firewall data, but, alas, I am unable to understand
> the
> logs.
> The shutdown error:
>
> AppName: iexplore.exe AppVer: 7.0.6000.16705 ModName: ntdll.dll
> ModVer: 5.1.2600.2180 Offset: 00011639
> C:\DOCUME~1\LeRoy\CONFIG~1\Temp\1d62_appcompat.txt
>
> A search for this document on my HD proves negative.
>
> I have IE7 with WinXP-Sp2; self-standing Word 2003 (No Office). Lots of
> memory space.
>
>
>
>
>

I know of three causes for the vast majority of such problems:
1. You might have incompatible add-ons:
Go to Start | All Programs | Accessories | System Tools
and click Internet Explorer (No Add-ons).

2. Tools | Internet Options | Advanced
Scroll to the bottom and click Reset Internet Explorer Settings. Read this
article first:
How to use Reset Internet Explorer Settings (RIES):
http://support.microsoft.com/kb/923737
Note that the Reset IE Settings button will delete AutoComplete data (such
as passwords.) Do you have those backed up?

3. Malware already installed on the computer: Help with malware
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/...moving_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing programs like Messenger Plus,
whose ads for
malware don't identify the malware as such and try to convince you that you
owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.

You might also try the steps here:
"Internet Explorer stops responding, stops working, or restarts"
http://support.microsoft.com/gp/pc_ie_intro

--
Frank Saunders MS-MVP IE,OE/WM
Do not reply with email

Frank, after a few days of working on your suggestions without result, I come
to the conclusion that that there is really NO solution.

IE7 crashes several times a day, and a web search shows that this is quite
common among a great many users, who, like me, can't find out what is going
on.

That said, I feel I'll have to try something different.

> "Leroy" <Leroy@discussions.microsoft.com> wrote in message
> news:3E757731-B1FC-4E05-AE63-75AE95076C7C@microsoft.com...
> > My IE is behaving erratically: sometimes it recognizes an unknown problem
> > and
> > announces a shut down. And sometimes it will immediately shut down and
> > sometimes it won't; but instead momentarily flashes a blank screen
> > followed
> > by the internet page I've selected.
> >
> > This happens repeatedly on some days and none at all on others. Today it
> > is
> > provoked ONLY when I am in Gmail. And in fact I was shut down a few times
> > yesterday while trying to send Gmail messages.
> >
> > ISP has checked at its end and finds nothing wrong with connections. I've
> > reviewed my LavaSoft firewall data, but, alas, I am unable to understand
> > the
> > logs.
> > The shutdown error:
> >
> > AppName: iexplore.exe AppVer: 7.0.6000.16705 ModName: ntdll.dll
> > ModVer: 5.1.2600.2180 Offset: 00011639
> > C:\DOCUME~1\LeRoy\CONFIG~1\Temp\1d62_appcompat.txt
> >
> > A search for this document on my HD proves negative.
> >
> > I have IE7 with WinXP-Sp2; self-standing Word 2003 (No Office). Lots of
> > memory space.
> >
> >
> >
> >
> >
>
> I know of three causes for the vast majority of such problems:
> 1. You might have incompatible add-ons:
> Go to Start | All Programs | Accessories | System Tools
> and click Internet Explorer (No Add-ons).
>
> 2. Tools | Internet Options | Advanced
> Scroll to the bottom and click Reset Internet Explorer Settings. Read this
> article first:
> How to use Reset Internet Explorer Settings (RIES):
> http://support.microsoft.com/kb/923737
> Note that the Reset IE Settings button will delete AutoComplete data (such
> as passwords.) Do you have those backed up?
>
> 3. Malware already installed on the computer: Help with malware
> All MS-MVP Sites.
> http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
> http://www.elephantboycomputers.com/...moving_Malware
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/darnit.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>
> Unexplained computer behavior may be caused by deceptive software.
> http://support.microsoft.com/kb/827315
>
> So How Did I Get Infected Anyway?
> For quite a few people it's by installing programs like Messenger Plus,
> whose ads for
> malware don't identify the malware as such and try to convince you that you
> owe it to the author. See also:
> http://www.wilderssecurity.com/showthread.php?t=27971
> Don't ever do a "default" install of anything. Always choose Custom and see
> what else is being carried along. Don't install any extras you're not sure
> of.
>
> You might also try the steps here:
> "Internet Explorer stops responding, stops working, or restarts"
> http://support.microsoft.com/gp/pc_ie_intro
>
> --
> Frank Saunders MS-MVP IE,OE/WM
> Do not reply with email
>
>