"Leroy" <Leroy@discussions.microsoft.com> wrote in message
> My IE is behaving erratically: sometimes it recognizes an unknown problem
> announces a shut down. And sometimes it will immediately shut down and
> sometimes it won't; but instead momentarily flashes a blank screen
> by the internet page I've selected.
> This happens repeatedly on some days and none at all on others. Today it
> provoked ONLY when I am in Gmail. And in fact I was shut down a few times
> yesterday while trying to send Gmail messages.
> ISP has checked at its end and finds nothing wrong with connections. I've
> reviewed my LavaSoft firewall data, but, alas, I am unable to understand
> The shutdown error:
> AppName: iexplore.exe AppVer: 7.0.6000.16705 ModName: ntdll.dll
> ModVer: 5.1.2600.2180 Offset: 00011639
> A search for this document on my HD proves negative.
> I have IE7 with WinXP-Sp2; self-standing Word 2003 (No Office). Lots of
> memory space.
I know of three causes for the vast majority of such problems:
1. You might have incompatible add-ons:
Go to Start | All Programs | Accessories | System Tools
and click Internet Explorer (No Add-ons).
2. Tools | Internet Options | Advanced
Scroll to the bottom and click Reset Internet Explorer Settings. Read this
How to use Reset Internet Explorer Settings (RIES):
Note that the Reset IE Settings button will delete AutoComplete data (such
as passwords.) Do you have those backed up?
3. Malware already installed on the computer: Help with malware
All MS-MVP Sites.
Unexplained computer behavior may be caused by deceptive software.
So How Did I Get Infected Anyway?
For quite a few people it's by installing programs like Messenger Plus,
whose ads for
malware don't identify the malware as such and try to convince you that you
owe it to the author. See also:
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
You might also try the steps here:
"Internet Explorer stops responding, stops working, or restarts"
Frank Saunders MS-MVP IE,OE/WM
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