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IE7 crashes for certain sites and programs

microsoft.public.internetexplorer.general






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  #1 (permalink)  
Old 07-26-2008
Scotty Mac
 

Posts: n/a
IE7 crashes for certain sites and programs
Hello. I need help with this problem. I've had this Vista Home Premium 32
bit computer for over a year now and still this problem exists. When I access
certain websites IE will either stop working or restart itself. It does this
with my Windows Media player too. With the player, I can just re open the
program and it's fine. My XP computer doesn't have this problem. All my
graphics drivers are up to date and yet Windows keeps saying the solution was
found (saying it's my drivers). But not the case at all. This is the report
that I get:

Problem signature
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 7.0.6001.18000
Application Timestamp: 47918f11
Fault Module Name: StackHash_3b2b
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000374
Exception Offset: 000b015d
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 3b2b
Additional Information 2: 0a41538fa5650641438f9f6ac00fdd2b
Additional Information 3: be53
Additional Information 4: 92371e0d7622e92afa4abe670e29e765

Extra information about the problem
Bucket ID: 636174075


Someone please help me! This is getting very irritating! Thanks.
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  #2 (permalink)  
Old 07-26-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: IE7 crashes for certain sites and programs
Are you running Vista or Vista SP1 now?

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)?

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Scotty Mac wrote:
> Hello. I need help with this problem. I've had this Vista Home Premium 32
> bit computer for over a year now and still this problem exists. When I
> access certain websites IE will either stop working or restart itself. It
> does this with my Windows Media player too. With the player, I can just re
> open the program and it's fine. My XP computer doesn't have this problem.
> All my graphics drivers are up to date and yet Windows keeps saying the
> solution was found (saying it's my drivers). But not the case at all. This
> is the report that I get:
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: iexplore.exe
> Application Version: 7.0.6001.18000
> Application Timestamp: 47918f11
> Fault Module Name: StackHash_3b2b
> Fault Module Version: 6.0.6001.18000
> Fault Module Timestamp: 4791a7a6
> Exception Code: c0000374
> Exception Offset: 000b015d
> OS Version: 6.0.6001.2.1.0.768.3
> Locale ID: 1033
> Additional Information 1: 3b2b
> Additional Information 2: 0a41538fa5650641438f9f6ac00fdd2b
> Additional Information 3: be53
> Additional Information 4: 92371e0d7622e92afa4abe670e29e765
>
> Extra information about the problem
> Bucket ID: 636174075
>
>
> Someone please help me! This is getting very irritating! Thanks.


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