Please top-post your replies, Stuart. Thanks.
1. Does this behavior persist if you start IE7 in No Add-ons mode? To start
IE7 in No Add-ons mode:
Right-click on the blue IE desktop icon and select Start without Add-ons; or
Start > (All) Programs > Accessories > System Tools > Internet Explorer (No
Troubleshooting and Internet Explorer's (No Add-ons) Mode:
2. Does the problem persist if you Reset IE7 Settings (RIES)?
<= Read before using!
3. If you uninstall (a) IE7 *exactly* per the link below (which
automatically returns you to IE6), (b) all toolbars and (c) all third-party
Windows Themes (including Window Blinds) and do NOT reinstall IE7, does this
behavior persist? If it does, do NOT reinstall IE7.
[Only use the Command %windir%\ie7\spuninst\spuninst.exe if you cannot
uninstall via Add/Remove Programs!]
IE7 (Un)Installation and Anti-Malware Applications:
4. Required reading IMHO before reinstalling IE7:
Sandi's Installation Tips <= Steps #1-8, #10 & #11; take note of #12, then
I strongly recommend using
installation source, not Automatic/Windows Update.
Direct Download link:
Tip: Save the installer to your desktop, do not Run it.
5. Make *certain* that you check in at Windows Update immediately after
reinstalling IE7 to install any critical updates offered. If Optional
Updates category offers Root Certificates update, I recommend installing it
to take full advantage of IE7's additional security.
IMPORTANT! => IE and Windows XP Service Pack 3
> On 24 Jul, 21:09, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
>> [To keep track of things, it helps immensely if you include all of
>> message(s) in your replies to the newsgroup. Thank you.]
>> Thanks for the additional info, especially the fact that the web app runs
>> See if this KB article helps at all (ignore the title and Symptoms
>> *except* for the "if the following are true"
>> section):http://support.microsoft.com/kb/954249 --
>> ~PA Bear
>> Kryten wrote:
>>> Oh yeah <turns red!>
>>> Web app runs in IIS6
>>> Desktops are all XP corp SP2 with IE7.
>> PA Bear [MS MVP] wrote:
>>> Windows version(s)? IE version(s)?
>>> Kryten wrote:
>>>> I am the admin for a web application that runs on an intranet with
>>>> maybe 1000 users or more.
>>>> The web required some activex controls, which are distributed by the
>>>> desktop admins via a separate .msi installer to ensure all the right
>>>> controls are there.
>>>> For 99% of users this works just great, however I have a bit of a
>>>> problem with a couple of users thats beginning to drive me crazy!
>>>> The problem only happens when they log into the web application and
>>>> navigate to a certain page/screen that used Treecontrols and popup
>>>> menus's etc. It's an activex hungry page.
>>>> The IE session simply goes to 100% and stays there.
>>>> Now that user can log out of that desktop and I can log in using my
>>>> desktop profile and everything works perfectly. So it's like it's
>>>> profile related, but the desktop guys insist it's nothing to do with
>>>> the profiles.
>>>> Similarly on my desktop I have no problem, but if one of the users
>>>> with the problem logs into my machine the problem happens. So they log
>>>> off, then I log in and it's fine again.
>>>> Doesn't this sound like IE is wanting to either d/l or initialise an
>>>> ActiveX, but something on the profile is stopping it? Does anyone have
>>>> any idea how I can prove this fault is not with the web but instead
>>>> with the profile of the users affected? Is there any way to view/log
>>>> that IE is "trying to do xxxxx" but being blocked by xxxx for
> I tried this but unfortunately it's not helped.
> I tried Method 1 (changing the registry value).
> The desktop still goes to 100% cpu and the activex fails to start with
> certain users logged in.
> When other users are logged into the same desktop it works fine.
> Would be grateful for any other suggestions, thanks.