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At one point do you assume its your ISP causing slow speeds?

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Old 08-30-2009
 

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At one point do you assume its your ISP causing slow speeds?
Been helping a lot of customers and I hear it all. They almost always say its their ISP. They refuse its is their computers or router. Agressively refuse to try a direct connection into their modem. Not even knowing the speed they are paying for exactly.

So at what point after you have tried everything to figure out what is causing speed/wireless issues do you assume it must be the ISP?

Then how do you convince the customer as well?

After I have usually tried all of this:
Running netstat -b 5>activity.log to get a list of connected programs.
Running sfc /scannow
Checking the signal strength
Broadcasting the SSID
Disabling the firewall
Clearing the browsers
Checking for virsuses and spyware
Attempting a direct connection to the modem
Checking physical connections
Error Check under my computer
Defrag
a few registry fixes...


Then my way of showing proof are with several speed test like on speakeasy.com and testmy.net.

How about you?
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