Drishti and Microtel join hands, acquire their first customer in Malaysia

[vijaysharma]

Drishti-Soft Solutions, a leading provider of Contact Center Solutions and Enterprise Communications Applications, has recently announced a strategic partnership with Microtel Technology, a leading provider of telephony solutions & wireless communications in Malaysia.

This partnership brings together two innovative companies to cater to the ever-growing requirements of Call Centers in Malaysia. The two tech-savvy entities have already kick started their partnership with the acquisition of their first customer in Malaysia- BPO Asia. According to Mr. Tommy Ng, Director (Sales), Microtel Technology, "Microtel is excited by Drishti- Microtel partnership. Both Microtel and Drishti remain focused on the partnership commitment to provide innovative solutions to customers across the contact centre industry in the Malaysian Region."

Drishti, being pioneers in IP-based Communications Technology, and developer of award winning next-generation communication suite Ameyo, wanted a technology partner in Malaysia that not only shares Drishti's growth ambitions, but would also work towards achieving maximum penetration in the Call Center domain in the Malaysian Region.

Says Mr. Sachin Bhatia, VP, Business Development, Drishti- "With Microtel we found synergies to aggressively market and support high end communications solutions a consistently growing market like Malaysia. We are confident of accelerating business growth especially for call centers and customer facing enterprises by providing innovative, comprehensive technology platform at the most appealing cost."


Drishti's platform Ameyo is equipped with next generation capabilities like ACD, IVR, CTI, Voice Logger, Reporting , and Web Callback to name a few. Being SOA and MDA-based, Ameyo gives businesses the flexibility to innovate accordingly. Drishti's solutions are ideal for call centers and other businesses who want to migrate from legacy PBX based boxes to full blown contact center solutions, at affordable costs. Drishti offers comprehensive customer care solutions to call centers and enterprises that are in need of providing unified, scalable and flexible platform for Customer Interaction Management.

About Drishti

Drishti provides Contact Center Software & Enterprise Communications Solutions. The Company creates innovative Communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Drishti's customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.

Drishti's innovative solutions are running successfully at hundreds of client locations across the globe. The Company has been awarded the BPONews Best Contact Center Solution 2007, IP Contact Center Technology Awards 2008, Member's Choice Award 2008, and the NASSCOM Innovation Awards 2008. Drishti is also among the Deloitte Fast 500 Company in APAC, and Red Herring finalists.