I have a similar issue, and I've opened up a support incident from the site
given.

I will post back with results...

Thanks!


"PA Bear [MS MVP]" wrote:

> Repost:
> > Start a free Windows Update support incident request:
> > https://support.microsoft.com/oas/de...spx?gprid=6527
>
> R. Meijn wrote:
> > Hi,
> >
> > just for the record, but I am experiencing exactly the same error (0x4397)
> > when trying to install update KB949041 from Microsoft Update; also tried
> > it
> > several times.
> > Reinstalling PowerPoint2003 Viewer does not help.
> > Also applying installation of the full update
> > (office2003-kb949041-fullfile-x86-en-us.exe) fails with the message "The
> > installation of package failed".
> > Any suggestions?
> >
> >
> >> Start a free Windows Update support incident request:
> >> https://support.microsoft.com/oas/de...spx?gprid=6527
> >>
> >> Support for Windows Update:
> >> http://support.microsoft.com/gp/wusupport
> >>
> >> For home users, no-charge support is available by calling 1-866-PCSAFETY
> >> in
> >> the United States and in Canada or by contacting your local Microsoft
> >> subsidiary. There is no-charge for support calls that are associated
> >> with
> >> security updates. When you call, clearly state that your problem is
> >> related to a Security Update and cite the update's KB number (e.g.,
> >> KB123456).
> >>
> >> For more information about how to contact your local Microsoft subsidiary
> >> for security update support issues, visit the International Support Web
> >> site: http://support.microsoft.com/common/international.aspx
> >>
> >> For enterprise customers, support for security updates is available
> >> through
> >> your usual support contacts.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-Windows (IE, OE, Security, Shell/User)
> >> AumHa VSOP & Admin; DTS-L.net
> >>
> >> JRBrown wrote:
> >>> Update failed showing Error code 0x4397 Tried 3 times same error
>
>