Hi,

just for the record, but I am experiencing exactly the same error (0x4397)
when trying to install update KB949041 from Microsoft Update; also tried it
several times.
Reinstalling PowerPoint2003 Viewer does not help.
Also applying installation of the full update
(office2003-kb949041-fullfile-x86-en-us.exe) fails with the message "The
installation of package failed".
Any suggestions?

--
Kind regards,

René Meijn
Hoeven
The Netherlands


"PA Bear [MS MVP]" wrote:

> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB123456).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
> JRBrown wrote:
> > Update failed showing Error code 0x4397 Tried 3 times same error
>
>